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June 2024 by Celeste Brown
The manager & team were amazing! Service was quick and the staff were friendly! They even washed my car
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June 2024 by Scott Holman
Have visited shop twice in last 4 months. Once for an oil change and the second for a tire repair. Both visits were quick and I left completely satisfied with the work, service performed, and price!!. All staff were professional and courteous. Highly recommend. 5 stars. 10/10. Will definitely be returning for oil changes and service in the future!!
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May 2024 by Danielle Nickal
If I could give 0 stars I would. My car has been in the collusion center for 3 weeks now going on 4. I keep getting told that they are working on it and ask for updates which no one ever calls me back. I have to call in order to get an update and half the time no one answers the phone. No one has ever bother to call me back and I have to call numerous times. This isn't the first time this has happened. The last time my car was in their shop the same thing and then they had runs in my paint. Needless to say no one takes any responsibility. I no longer have trust with this dealership as a whole. Myself and family have bought several cars from this dealer, but I will no longer. If this is how they continue to treat their customers, then I am sure I won't be the only one who decides to take their business elsewhere.
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April 2024 by Derek Gay
They were very friendly and willing to work with you.
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February 2024 by Amy Toliver
My A/C went out in November so I took my 2019 SUV in for service. Lori Turner was my service advisor and she told me that my extended warranty with Allstate would not cover the cost to diagnose it if a “hard part” could not be pinpointed for repair. They put in dye and refrigerant to try to find the leak but could not find it. They told me to pick it up, drive it around for a few weeks and then bring it back in if the A/C still didn’t work. I paid $694.04 for that visit but Lori said that I may be able to get reimbursed by Allstate if I bring my vehicle back within a short period of time and they find the broken part. Three weeks later and my car is back at the dealership. This time, they can see dye leaking from the evap core. Ben Mynatt keeps my car for several days, orders parts, takes my dashboard apart, replaces the broken “hard part,” puts everything back together, fills up the refrigerant and files the claim with Allstate. When Lori called me to tell me my car was ready for pick up, I asked her why the $694.04 from my first visit wasn’t part of the claim since the refrigerant they refilled into my system in November is a direct result of a “hard part” that needed to be replaced in December (and was ultimately covered by Allstate). She deflected and focused on how Allstate was covering the refrigerant fill this time, since it had all leaked out in the previous 3 weeks. I asked her again when I was at the service counter, paying my bill and she said that her hands were tied about the matter and that I would have to take it up with Allstate to get any kind of reimbursement. I paid my $100 deductible and the rest ($2473.72) was covered by Allstate.
Afterwards, I called Allstate and was informed that my extended warranty policy only covers one diagnostic fee and one refrigerant fill for the claim, which was paid out to Ben Mynatt in December. Allstate would not be able to pay an additional diagnostic fee and refrigerant fill (directly to me) since they already paid them on the claim that Ben Mynatt filed.
I call Lori and question her again about why I am still out the $694.04 when the service department failed to find the leak in November, resulting in the December visit. She talked in circles, again, about how difficult it is to work with extended warranty companies, how Allstate won’t pay for diagnostics if a “hard part” isn’t broken, and how the service department needed to put dye into the refrigerant in November to diagnose the issue (which is somehow separate from the diagnostic fee associated with my December visit). Bottom line: she won’t be doing anything to reverse the November charges. If the service department had been proficient in finding the leak in the first place in November, then this would not have been dragged out for weeks, and I would not have had to pay several hundreds of dollars unnecessarily. Instead, Ben Mynatt has charged me 2 diagnostic fees with 2 refrigerant fills for the same issue, and mismanaged the claim to Allstate.
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November 2023 by Quin F.
I relocated to NC earlier this year and was skeptical about finding a new service center for my vehicle. I ultimately took my car to the Ben Mynatt Chevrolet Service Center and I couldn't be any happier with that decision. Lori assisted me with setting my appointment over the phone. She was extremely personable, upbeat and friendly which eased my skepticism. On the day of my appointment, she greeted me with that same outgoing personality that I experienced over the phone. After confirming my appointment and handing over the keys to Lori, I headed to the waiting area where I was greeted shortly thereafter by Mr Earl. I must say my interaction with Mr Earl was just as pleasant, as he assisted with transportation to and from the dealership. Kudos to Mrs. Lori and Mr. Earl. Finally the work performed on my vehicle was as expected. The price was fair and I was able to pick up my car the next day with all of my concerns addressed. To say that I am satisfied with my service and experience at Ben Mynatt Service Center would be an understatement as the staff truly went above and beyond to provide excellent customer service.
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November 2023 by Delia A.
Coming from Miami the hospitality cannot be beat. Lori, Mr Earl and Chris provide beyond exceptional service. Never have I ever taken my car in and gotten it vacuumed before it was even looked at. They don't push repairs on you and are very understanding. 10 /10 cannot sing their praises enough ! Hoping they get something for mentioning their names. I will continue to bring my car here and love that I have found a place I trust. Lori even printed out a picture to show me what needed to be fixed so I could show my dad. The best ever !
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October 2023 by Keith P.
i had the worst car buying experience ever with ben mynatt in Concord nc i buought a brand new 2023 Silverado from here which within 6000 miles had to take it in for service 2 times for the same problem it would not shut off, the first time i took it in they didn't give me a loner car, the second time i took it in i was so aggravated with it I decided to trade it since it was my daily driver and couldn't afford to keep dealing with leaving work because my vehicle wouldn't shut off i gave ben mynatt the benefit of the doubt and gave them another chance I decided to buy a used jeep truck off of their lot when i took this jeep for a test drive I noticed a few chips in the windshield an pointed it out to my salesmen witch in return brought it to his sales manage's attention and they agreed to fix the chips no problem and was told that id have to make and appointment on a Monday when the glass repair man was there and when i called back to make the appointment the sales manager replied that all the repairs had been made on this vehicle that the chips wouldn't spread which was unacceptable.... im very disappointed with the service at the ben mynatt Chevrolet in Concord NC and don't recommend the anyone buy or do business with this dealership!!!!
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October 2023 by Danitsa Norris
Amazing customer services and service
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September 2023 by Big E.
I went here because I needed an oil change. WilMar is where I usually take my car for certain services l, like oil changes, tire rotation, etc. WilMar is closed on Saturdays and I was going out of town. Therefore, I went up the road to Ben Mynatt's quick lube. I have gone here before in the past but I promise you, I will not be returning. When Mike was the manager, things were much better overall. I have never paid $115 for an oil change for my 2011 Lexus ES350. If they would have told me the cost up front then I promise you, I would have turned around and left the lot. The service was okay but nothing like it was when Mike was the manager. It appears as though none of the old crew works there anymore. You'll should also take down the picture with Mike and the old crew. Also, there are no prices for services posted on the wall and they didn't say that it would cost $115 for an oil change. One good point was that the young man who changed the oil was unsuccessful in resetting my oil change required notice on my car. However, a young African American worker, willingly stepped in and took care of the reset. He was very professional and polite.
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September 2023 by Steven K.
First and last time going here for an oil change. It is barely a certified Chevrolet service center, old building that was in need of a cleaning. I was satisfied with the time it took to complete it, but I had problems with the employees. All had a very dreadful attitude, not personable in any way. The guy who took my car into the bay didnt say anything to me and just gestured for my keys. When in the waiting room, looking through the windows I saw the "techs" acting unprofessional. All of whom I assume are around 20 years old. One was taking pictures of my car, probably sending them to his friends, another was eating a bag of chips over my engine, and another guy went under the hood of my car wearing street clothes rather than his work appropriate attire. All of that driving me crazy in the waiting room just for the lady at the desk to tell me my total was $100.96 for 6 quarts of oil and a filter. I recommend visiting another Certified Chevrolet dealership service department. The drive to another town will be worth me not pulling my hair out of my head.
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July 2023 by Richard Le Master II
Previous experience. I know they work for the customers best interest
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June 2023 by Kev G.
Had an engine put in my vehicle and had problems almost straight out the gate. Had an oil leak in which they fixed then later had and sound like metal knocking around in my engine in which they said was normal but I know it wasn't took it back a second time and they said the same thing took it back the third time and they told me that the warranty was out but they will take it apart at my expense which was so unfair. This could have been done when I first took it to them but it was very convenient that they were ready to do this when the warranty had ran out. I do not recommend them to anyone.
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February 2023 by Linda F.
Rashard is a rockstar! Friendly, professional, knows his stuff. We had a great experience with him. We would highly recommend asking for him when you shop at Ben Mynatt.
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January 2023 by Lashona D.
This dealership let me down horribly. They have had my car for over a week and they keep trying to blame my warranty company for the reason why they are taking so long on fixing my car. They keep telling me oh it will probably be done tomorrow we got busy. Like this is ridiculous I have a family that has appointments that we need to get to and they are really discouraging and they do not care at all.
