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April 2024 by Nathan Tanner
With all the money Truist has they can’t have a functioning atm that works when you need it to outside of their office hours. A truly useless branch.
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December 2023 by Luis Diaz Jr.
The 24-hour ATM does cash and check deposits. The drive-thru has a 9 ft clearance and is kind of narrow, so vans with ladder racks need to be careful. My first time going inside, I had to wait a while, but the customer service was really good.
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September 2023 by Elsia Conner
Bad customer service I am switching to a different bank company bye users
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September 2023 by Tammy Griffin
Online banking never work customer service is terrible. Take your money elsewhere
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June 2023 by Christa Reeves
I hate going to this particular branch. They give very poor customer service and do not value the customer at all . They make it difficult to complete tranactions. I go to three different locations and this one is by far the worse. I do not have the issues at any other location that I do here. Awful Customer Service!!!
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January 2023 by Stewart Hill
Great customer service today! Nikki Watts took care of me and my banking needs like she had known me all my life! Thank you Nikki! Job well done!
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November 2022 by Paul Campbell
Tara was excellent and took care of my banking needs. I was visiting my daughter and family for thanksgiving
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May 2022 by Nate L
WORST CUSTOMER SERVICE EVER!!!!!It has been HORRIBLE ever since it changed from BB&T!I WILL BE CLOSING MY ACCOUNTS WITH BB&T/TRUIST NEXT WEEK
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December 2021 by Outnabout Deg
Better customer service and solutions than Concord branch.
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September 2021 by Destiny Upchurch
Very poor customer service. They made it clear that they do not value the customer at all. Every chance they get they charge predatory fees and their overdraft policy amounts to extortion. Literally any other is better than them , you'd be better off keeping your money in a shoe box under your bed . At least the box isn't gonna try and rob you .
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April 2021 by Hayden Horton
Rude tellers
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March 2021 by Kh. Forhad Ali
First time Came here this branch just 8 mins before there closing for my deposit and everything taking care of in less than 2 mins. I must mention that all employees are welcoming with smiles.
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March 2021 by Jaclyn Allen
Wouldn’t deposit my check stating the last name wasn’t legible, which it was was. Drove to another bank to deposit my check and had no issues. Don’t go to this bank. Waste of time and ridiculous reason as to why they wouldn’t deposit check of long time customer.
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March 2020 by Chesty Puller
Banker issued me a business card attached to nothing, and never even mailed it. Teller thought I was trying to steal money and publicly challenged my business card that was again attached to nothing. I closed all accounts and they allowed fraudulent charges to over draft and attached it to my consumer report so I couldn’t get a business account anywhere. Once I paid them off they swore I’d be free to bank elsewhere but here I am a month and a half later still fighting to have my consumer report cleared. All the while they offer to be my business banker. And whoever the short blonde woman is shouldn’t handle anyone’s anything. She shouts peoples social security numbers out loud while talking down to people who’s time she’s wasting.This place and everyone in it isn’t worth anyone’s time.
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April 2019 by Mr Smith
I have had an account with BB&T for 22 years. In those 22 years my experience with your bank was always good. However on Tuesday March 5, 2019 the level of service I received that day was SUPERIOR! All due to the efforts of your colleague AVP Crystal M. Gainous! She assisted me with a payment issue involving BB&T and my credit card company. Crystal made a conference call to the company in my presence, verified the information, took notes and resolved the issue in 15 minutes. She partnered with me by actively engaging the associate to find the root of the problem and offered assistance on how to avoid this from happening in the future. It's rare these days to find quality customer service, let alone someone who will go the extra mile to help while not benefiting themselves. I express sincere appreciation for the assistance Crystal provided! She is a credit to BB&T!