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March 2024 by Heather Kloeker
We loved our experience with Basset and have purchased from them multiple times. This was the first time we used in home design. Trevor was excellent to work with and provided design advice that fit our style and needs wonderfully. The only thing I would have changed is placing our order all at once to avoid paying multiple delivery fees.
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March 2024 by Chrissy mccain
Lisa was patient and knowledgeable. Helped me pick out an amazing Sectional
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February 2024 by Cindy Knehr
My husband and I were shopping for furniture for our new house. A friend told us about Bassett in Concord, NC, and we had a wonderful experience and purchased several basic pieces of furniture. As we walked in, we were met by Lara Snider who helped us with everything, from choosing the furniture pieces, to selecting fabrics, and the room design layout. She was very welcoming, professional and personable. We felt we had made a friend immediately and Bassett in Concord will be our "go to" for additional pieces in the future. Thank you Lara.
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February 2024 by Michelle B
Lisa is exceptional to work with. Provided us with a clear vision for the room and was so helpful in helping pick out our furniture.
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February 2024 by Debbie Wetterich
I went to Bassett Furniture and could not have had a better experience. Lisa Preyor was my design consultant and spent 4 hours with us. She designed my entire house for me. She was so knowledgeable about every aspect of the design process. I would highly recommend her.
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February 2024 by Rolando Ortiz
Great service. Thanks
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February 2024 by Krystal Owens
Chris K was amazing to work with at Bassett. She answered every question and provided additional perspective to assist me with fabric and layout options. I never felt pressured or rushed to make a purchase decision. I will definitely return and buy again. Thank you!
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March 2023 by Kimberly Wartner
Beautiful showroom!
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March 2023 by Mike Black
Waited for a couple of months to get the furniture. Got delivered by a 3rd party company. Paid $9,000 for two pictures, two recliner, a rug, and rug pad. The rug pad came in much longer than the rug. The people who delivered it cut the pad. It is cut 2 inches on one side and goes to 6 inches on the other side. Rug is stained. One of the recliners the back doesn't work with the power button. The cushions do not have enough stuffing. Horrible for the price they charge. Called to talk to manger today about returning due to unsatisfactory product. She was very rude and defensive from the start. Tried to tell me I had canceled a technician to come out that was never shceduled. Will be contacting Better Business Bureau on their store and product as well as canceling my credit card transaction. Beware before you order with them. Quality isn't what they charge.
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January 2023 by Sedric Parker
Waited for a couple of months to get the furniture. Got delivered by a 3rd party company. Paid $9,000 for two pictures, two recliner, a rug, and rug pad. The rug pad came in much longer than the rug. The people who delivered it cut the pad. It is cut 2 inches on one side and goes to 6 inches on the other side. Rug is stained. One of the recliners the back doesn't work with the power button. The cushions do not have enough stuffing. Horrible for the price they charge. Called to talk to manger today about returning due to unsatisfactory product. She was very rude and defensive from the start. Tried to tell me I had canceled a technician to come out that was never shceduled. Will be contacting Better Business Bureau on their store and product as well as canceling my credit card transaction. Beware before you order with them. Quality isn't what they charge.
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August 2022 by Cheyenne
In store experience is awkward and not welcoming. Walked the entire perimeter of the store and watched the ladies in the design area just standing around gabbing. They definitely saw me. This was a weekday and there was only ONE other couple in the whole store. I went to the front desk area to ask a question and the woman was initially dismissive, "Well, who are you working with?" No one. (sigh) "I mean who GREETED you when you walked in?" No one. That's when she got in gear and called one of the ladies over who helped me but did not offer an explanation as to why I was ignored---but at that point I just wanted my question answered and to get the heck out of there. We spent 75K at the Bassett store in Raleigh instead.
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December 2021 by Michael Hernandez
My fiancé recently bought a mirror here and was originally told it would be 25 percent off. We get to checkout and find out she told us wrong. It was as only 10 percent.We still bought because we loved it so much. The “designer (glorified salesperson)” told us that she would comp us the white glove shipping because of the error.Couple weeks later we get a call saying we have to pick up the mirror or pay for shipping and that the saleswoman never mentioned anything about the free shipping.Im sure all these things were said to just make the sell so please save yourself the headache and go to another furniture store with honest employees.
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November 2021 by C Gregg
In store experience is awkward and not welcoming. Walked the entire perimeter of the store and watched the ladies in the design area just standing around gabbing. They definitely saw me. This was a weekday and there was only ONE other couple in the whole store. I went to the front desk area to ask a question and the woman was initially dismissive, "Well, who are you working with?" No one. (sigh) "I mean who GREETED you when you walked in?" No one. That's when she got in gear and called one of the ladies over who helped me but did not offer an explanation as to why I was ignored---but at that point I just wanted my question answered and to get the heck out of there. We spent 75K at the Bassett store in Raleigh instead.
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July 2021 by Hurley Write
Horrible company; had issues with the poor quality from beginning. Would call snd the manager, April, would have a tech come out and the tech would indicate what repair was needed, but April would always decline the repair. Always. Two years later and our chairs are falling apart. This is the WORST company ever.
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October 2020 by Garrett Sizemore
'll open up this review with this, everything up to purchasing the couch was fine and met expectations. Customer service and a walkthrough with Chris on options were great. Delivery was a bit delayed due to COVID, could of stood to had a bit better communication (but i'm sure they would like to know as well). A bit of tussle to get them to deliver the couch and the rug separately, but in the end they made everything right by me.Lessons learned for them...1) More information and communication is always a good thing2) Come to the customer with all the key facts and information, rather than relying on them to make a decision.3) Don't tell the customer what you 'can't' do but rather what you 'can do'.