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“This is a great community bank with big bank perks and neighborly service. They are headquartered in Albermarle but have all the service you need on hand in Concord. If you call for assistance you likely will speak with the same people each time you call. Fantastic service.”
“Love banking here, everyone is extremely helpful. I Hailey is my personal bankers for my businesses and I would highly recommend her to others for personal and banking needs. Knowledgeable and patient and communicates well about their products and what would be ideal for your business set up. This is one of the few branches in Cabarrus county that has Saturday hours.”
“Absolutely The Most Friendly Bank. The Customer Service is Outstanding!! If you would like to open a New Account, CD and/or Money Market Account Please call and Set up an Appointment. Also If You Want To Find The Best Rates For CD's Etc. , Where You have A Bank Branch and Everything Isn't Online, This Is The #1 Rated Back With The Absolutely Best Rates You Can Find!! The Bank is Open Monday thru Friday Only, except Closed on Most Federal Holidays.
Congratulations on Finding A Top Rated Bank, (FDIC), That Truly Will Help You With All Your Savings & Financial Goals!!!!!”
“I've been banking here since 2013 and I've never had a problem. The staff has always been attentive and helpful. The features Woodforest has suits me well, especially the fraud protection. I'll probably be a customer for as long as they're in business.”
“Ms. joy and Mr. Andy and Ms. Alana are good workers and they are always fast and reliable and they get the job done no matter what is to be done. I appreciate good workers like them.”
“Thankful I have only banked with this institution since December 1997. Today, my mind changed about their customer satisfaction skills and employees' attitude.”
“I am more than satisfied with the service that Ms. Shannon Atwell has provided me. She has been very helpful. It’s a rare thing to discover a bank that genuinely cares about the people it serves and Nova is that kind of bank. They’ve always shown me kindness, respect, and a friendly service. I can’t recommend them enough for all your banking needs – you won’t be disappointed!”
“I had an approintment with Alen Henry Jr. He was great in helping me. I sat up checking and savings and he did all the work. I just had to call my utilities companies to change my payment method. Great guy with awesome personality! Very nice and personable! I enjoyed working with him. Very talented in his role at Chase. Thanks Alen! A-plus in service!”
“For two years SECU has helped me with a mess of issues. I travel for work, my IDs are rarely up to date, I often have out of state paper checks and on and on. Every time I have an "issue", the tellers are so nice. They are knowledgeable and know policy so they can help me, or help me help myself.Things were so hectic during covid and getting documents, they always helped. Never made me feel as stupid (as I was) or problematic. I made a mistake using a diff prominent cu for my primary monies. SECU even helped me fix the errors THAT other place caused.Being new to Charlotte, I opened 3 bank accounts. You never know a good bank until you've had quirky situations. I've been able to see firsthand how SECU is superior to the others I'm now closing.I referred nearly all my coworkers. Many got better home and auto rates and even tell me abt benefits I didn't know of. I'd just like to share this is a good place... no glitz and big commercials or "stadiums", but professional, reliable and accurate in accounting... employees are kind. Who gets that anymore?”
“Wonderful service and people. Very personable and much better than the big name banks in my opinion because they actually treat you like a person with respect and dignity.”
“I’ve been with Fifth Third for years, other than giving slow service I have no complaints with the bank, but boy oh boy do the Fifth Third 360 card customer service really needs to be vamped up. It’s easy to use and I like it for using online. But, they are not very customer friendly.”
“The 24-hour ATM does cash and check deposits. The drive-thru has a 9 ft clearance and is kind of narrow, so vans with ladder racks need to be careful. My first time going inside, I had to wait a while, but the customer service was really good.”
“Outstanding service! Thank you Channel! We are relevantly new customers to BOA. We had a few questions/issues with our new account so we scheduled an appointment online with a banker at this location. Luck was with us getting Channel. All issues addressed very professionally but also made us feel so comfortable. Thanks!”
“I saw all the bad reviews and expected a terrible experience . QUITE the OPPOSITE! The staff was very courteous and the branch manager went above and beyond to help me out with a family situation. I’m not a Wells customer and yet they treated me like a family member . Great job team !”
“I have had great experiences at this location. The staff is wonderful to work with. I usually deal with Andrea and Jennifer and both go above and beyond. I just wish the lobby would open back up so I could go inside and do my transactions. I hate the drive thru. It takes way too long and too much back and forth with information. It is actually faster to go inside even if there is a short line.”
“Caitlin is the associate personal banker. She is phenomenal. I ran into a predicament with my business account and had to set up a new one on the spot. She assisted right away and really took care of me. She will forever be the banker I use at Wells Fargo. I highly recommend you use her.”
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“I can not begin to say how knowledgeable, professional, but also caring and kind this group of employees were when I had an estate banking problem. I was not a regular customer, but that did not deter them from going above & beyond to help & solve my problem. A big thank you to Monica Able, Senior Vice President, Office Leader. A caring team!!”