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August 2023 by Kenny Johnson
I've had service with them for several years and it's been great!! Recently they changed their App and I can no longer pay my bill without staying on the phone with customer service for over an hour or physically going into the store!!!
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April 2023 by Fair Repair
Great customer service and great staff.
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January 2023 by Rob Turner
Quick and easy fast customer service.
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November 2022 by mather jodeh
Best choice for top service.Hazel got me situated in no time
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September 2022 by Courtney Nicole
Mary is the BEST representative for Metro PCS! She has kept me a customer for life and now my daughter, too! This girl is going places! I am so glad I went to this store in particular!!!!!
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February 2022 by Thaddeus Jordan
Had a great experience there the two labor very helpful great place to purchase a phone a tablet or we help you set it up thank you very much
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February 2022 by Tax Coleman
They were very pleasant and attentive not only to me and my daughter but to both costumers before us at two different stores they get two thumbs up. Both stores are in Concord NC.
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September 2021 by Erica & Jaime
Every time I go to this store, everyone is so helpful. Their patience is great. I saw a man come in while I was being helped and he got hateful with the customer service rep. She handled him with respect and sternly. I couldn't have done it!!!!! They always get mt issues resolved and smile whole helping. That speaks volumes!!!!!
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September 2021 by Leconya Lawler
Mary Mary Mary let's see what I can say about Mary. OK sike now she's awesome and she worked with me and my crazy. She really knows the game.
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September 2021 by Ann Edgison
Got phone issues fixed! Friendly support.Clean store. Chairs to sit in while phone is being fixed!
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August 2021 by Beth Bowlin
Only employee I like there is Angel. He's kind and helpful. The store manager Jose is a smart mouth j**** Switching to a different store.
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February 2021 by Erica Huze
Every time I go to this store, everyone is so helpful. Their patience is great. I saw a man come in while I was being helped and he got hateful with the customer service rep. She handled him with respect and sternly. I couldn't have done it!!!!! They always get mt issues resolved and smile whole helping. That speaks volumes!!!!!
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February 2021 by Keara W
I was in need of a new service provider & MetroPCS roped me in with the promise of amazing promotions so I decided to give them a shot. Unfortunately, the representative that handled my account forgot to put in my information so I would even be able to actually claim my rebate, he also told me I'd get the rebate a week from that date (it was actually 3 months from that date) he also added a service I never asked for (which cost) AND sold me an accessory with the promise it would save me more money.. they were sold out of what wanted so I had him pick one to add on for a better deal... By the time I was ready to use the accessory, I realized it wasnt even compatible with my device, and it was already too late to return it! Why wouldn't you choose an accessory I could actually use with my new phone??Then After waiting out the 3 months, I couldn't even claim at least the $50!!After deciding to give him the benefit of the doubt..sticking with metro, waiting 3 months instead of the ONE week.. brushing off the 100 and settling for the 50.. three months later, NO REBATE. He forgot to sign me up for autopay when I signed up!!!! ??♀️ he forgot to check one little box on his side, so I get nothing. I spoke to him again recently and he apologized for the mixups.. and I know no one's perfect, but really??Incompatible accessories, incorrect promotions, unauthorized additional services added, accidents in the paperwork. Metro.. train your peeps better.
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June 2020 by Sarah Price
I needed a new phone and the gentleman working the store was helpful and knowledgeable
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January 2020 by Ken House
Good staff very helpfull
