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February 2024 by Carlie Shae
Already forgot the lady and gentleman who had helped me…I just moved here from key west and they made everything so easy out everything together for me. Thank you guys!!
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February 2024 by lesia shyshak
Horrible experience.Sales rap name Jerry was lied to us about promotion .Its an unprofessional, horrible service.First his offer wasn’t true when the bill come up to my account for about $800.Then he lied that AT&T will care about previous payments from T-Mobile, and we don’t have to worry about T-Mobile any more, on the end I paid $1400 to T-Mobile.He is unprofessional and management at the store wasn’t even try to help out.All the offers they do is became lied and you will realize it when is time to pay your bill, sadly you can’t do anything about it
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February 2024 by Jocelyn Samora
Had a great experience here! We went to 2 other AT&T store and couldn’t figure out transporting from cricket to AT&T. We came here and figured it out! They even took their time to go through our account to find us a better deal. Will be coming back if we have any issues!
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February 2024 by Veronica Cordoba
Super eficaz recommend ?
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February 2024 by judi schriber
Antoine was beyond knowledgeable and helpful! Problem easily solved
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February 2024 by Carissa Brown
Antoine fixed my phone, great hire!
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February 2024 by liz munoz
I needed a new SIM card and they took care of me immediately, great customer experience
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January 2024 by Winston
Not only do I love my wireless and home internet service. This store local is my number choice for all of my family’s needs. Top tier customer service every time
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January 2024 by Bradly Russell-Schmidt
Luiz helped me and got me out in 10 minutes after helping me set up my new iphone. go see him here if you need easy help
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January 2024 by DENITA MURRAY
I had the best customer service experience ever. The sales attendant and manager were warm and professional and went out if their way to make sure I was treated with respect and I left knowing I'd gotten the exactly what was needed with no sales pressure and all problems resolved. This will be the only ATT store in Charlotte that I'll come to from now on for any service needs.
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November 2023 by Tiffany Scott
Jerry was more than accommodating! He was patient, understanding, professional, and obtained assistance from his management staff for resolution on the things he wasn't knowledgeable about. I was so impressed on how quickly he resolved my issue I even offered to purchase him dinner although he declined. Give him a raise!!!
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November 2023 by Mindy Doherty
Outstanding customer service. Very knowledgeable about the phone I actually ended up purchasing.
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October 2023 by Blanche Aguilar
Trouble with AT&T so I cut my serviceJust know if you try to leave AT&T they will take you through the ringer. And make you pay more money. Did y’all know when you receive a new phone you better keep that box in came for 2 weeks? If not you will not be able to return it. Eventhough it’s within the 2 week period. Other cell companies just will take the phone if you’re dissatisfied. So please note to KEEP THE BOX IT original came in or you’re out of luck. Also the fold z phones all models are trash don’t even buy them no matter how nice they look to you. I went over to Verizon instead and got Samsung phones. If you don’t want to curse someone out at AT&T then go to Verizon service for your money. AT&T charged me for a line on my watch that I wasn’t even able to use with that watch for 10 months. I didn’t even know it. AT&T will get you for money you don’t even realize it.
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September 2023 by Jasmine Valdez
Stopped in for a new iPhone but the associate advised me to wait a few days for the new to be released, so I did. I ordered my iPhone 15 off of apples website but I pay AT&T for service so I guess they still get some credit, right? Anyways, new phone will be delivered in a couple of days.
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September 2023 by Brandon White
Came into the store after getting off my phone call I waited for about five minutes behind a family while neither associate greeted nor said will be right with you they continued assisting the family. A simple will be with you within five minutes we need a translator something rather than just letting me sit in the store as I proceeded to walk out not even a greeting goodbye they can learn a thing or two from the University location
