-
December 2023 by Shonna
I really needed to get some information before coming in but nobody answers the phone there. Just an endless loop of being transferred to a full voice-mail and then back to an "attendant" who doesn't answer.
-
May 2023 by Shelby
Rae drew my blood and she was absolutely so amazing! So friendly and calming. I highly recommend this lab and Rae! I freak when I get lab work done but she reassured me of everything and I felt nothing!!
-
February 2023 by Jerry and Connie Drye
Went on my Atrium to check my blood work labs and I find test results for Dr. January, 2023 appointment. Called my Doctor's office and questioned where were my orders and was told my orders were in.I drove to the lab because THEY HAVE NO PHONE THAT WILL ANSWER CALLS. Nice receptionist in office told me there was no orders and offered to make me apt for the next day. I told her the paper I filled out had my Doctor's name and the girl that drew my blood should have noticed she was not doing the orders for the WRONG DOCTOR. YOU need to know what your Doctor has requested and make sure the lab is correct. I have used this lab for years and never had a problem until today. Overworked and understaffed.Changed rating...went back the next day and labs were drawn correctly; Jennifer was very attentive and I did not have to wait long. Never felt her draw blood.
-
February 2022 by Tracie Derbyshire
Called to see if my dad had a scheduled appt there and the receptionist was very rude! She said I needed to call my dr and ask them. I said just tell me if you have him listed and I gave his name and birthdate and then she said what dr and because I pronounced his name wrong she said no and I said he’s a lung specialist and then she said yes but you didn’t say his name right and hung up on me! How rude and unprofessional and she needs to be taught manners especially when working with the public!
-
February 2021 by Pat Lendemer
Terrible. MyAtriumHealth says you can make appt. for lab. Not true. Had appt. and was told they don't take them. Couldn't find my orders on computer. Two other doctor offices I called said my orders were there! Rude lab techs. Never got my blood drawn!
-
February 2021 by Juanita Wilson Fitts
I have gone here over the past four or five years. Sometimes a wait and sometimes in and out. Their load seems to have increased this past year but they are always professional and seem to enjoy their work. My suggestion - take something to read and pass time.
-
February 2021 by Melanie Philemon
I made an 8:00 AM appt and wasn’t called back until 8:30, which wasn’t the best. Besides that I had a great experience. Bridgette is an angel. She helped me get things sorted out when my doctor didn’t have my lab orders in the system. She was friendly and kind. I normally get very anxious and feel faint from having blood drawn but she did an amazing job... I didn’t feel a thing! The 5 stars are all for her!
-
February 2020 by Rachel Russell
Everyone that works here is awesome.
-
February 2020 by Jasmine McKinley
They are very respectful and helpful
-
February 2019 by Jewelette McD
Whenever my doctor completes my yearly check-up, by habit I just go 'downstairs' to the CMC Medical Arts Building lab for blood work. Most technicians have difficulty finding my veins; that's been the case for several years. Today, after a referral, I tried someone new who was fantastic at CMC Gateway! Her name is Kathy Tucker and she's hands down the best phlebotomist I've ever had. She and her staff (including her supervisors) were friendly and the waiting area was clean. Mrs. Tucker was professional and efficient, found my vein extremely quickly, apparently was not at all intimidated when I had told her of my history of my hard-to-locate veins. She confidently obtained the needed blood sample. Painless!
-
February 2019 by Katina Williams
nice technicians and staff
-
August 2018 by Jeeba
Very nice and professional staff. Clean place, efficient patient flow and gentle, experienced technician. (Much nicer than “across the street” lab.)
-
February 2018 by J Walk
Very nice and professional staff. Clean place, efficient patient flow and gentle, experienced technician. (Much nicer than “across the street” lab.)
-
February 2018 by Vivian Edwards
Very organized, professional, clean office. Very nice staff, clean building. Plenty of signs visible directing your path. Close parking, bathrooms upfront & pharmacy as well is the first office in building on ground floor. Benches outside & inside. Someone put little thought & consideration in this design.
