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October 2024 by Brandon Zarpas
Bottom line they took 6 hours for a haircut, bath, & nail trim I understand if it’s busy that it took 6 hours but I brought my dog in at 9am and picked him up at 3:15pm and I didn’t see or hear any other dogs when I first dropped him off.
I also called 3 times to see when my dog will be done and no answer and I waited at the front desk for 10 minutes when they had enough people to help me get my dog.
I’d give them a better rating but honestly they are pretty unprofessional and when I arrived to pick up my dog they said it’ll be $70 without letting me see my dog first so were they gonna make me pay before I see my dog?
All in all they did decent my dog was pretty matted so he got a thin haircut but still it’s the other things that bothered me never again will I go here for my dog.
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October 2024 by Kate Diss
Extremely disappointing! We dropped our dog off at 11:30am and was told it would be 3-5 hours because we were a walk in. I thought 5 hours was a little steep but I thought okay it’s a Saturday, our sweet dog wasn’t completed until 6:40pm!! And didn’t even get a phone call, only a text saying she way ready. Do better! We will not be returning.
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October 2024 by Viveca Martin
Ms Ann is the greatest. My 4 yr old boys love her to pieces.
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September 2024 by Tabatha Polston
I’ve been using them since we moved here last fall. Cuts have never been great but they were ok. Yesterday I picked her up and she her once fluffy head, face, and tail had been shaved! I politely told the groomer that her cut was wrong. Her response to me was that’s exactly how I cut her last time. I informed her that they nor anyone else had ever cut her that way. She said she cut her exactly how it was in her notes from last time. I again told her that her notes were wrong and Mia had never been done that way. She never apologized but argued with me instead as if I didn’t know how my dog is supposed to be and has always been cut!
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June 2024 by Jennifer Torres
Me, my mom and two sisters have all brought our dogs here… my mom was a regular. We started realizing our two dogs specifically would be exceptionally shaken up after each appointment ( wasn’t to far fetched for my dog since he’s an ESA he usually gets weird going long times without me ) but her dog is an absolute ROCKSTAR he loves people and attention so to see him so timid, and scared was a setback and an immediate red flag especially since he had went there for some time!!! It wasn’t like this was a new place to him. It wasn’t until my sister was in there with her dog and asked to use the bathroom and they let her ( I’m assuming because we were all regulars there they didn’t think anything of it ) she said there were cages STACKED on top of one another!!!!! The back room is absolutely atrocious and something out of a nightmare!!! All of us pulled our dogs! None of us have went back! It was one thing to overlook the long wait times ( I mean not really considering our dogs were crated for HOURS ) or the times they completely overlooked our requests for the cut and just shaved them bald, or cut them. But to actually see the horrors that are behind those doors is insane. They should be ashamed of themselves… I can’t even imagine the level of distress our animals are under being in their “ care “ to anyone reading this please think heavily on letting your animals go here…
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June 2024 by Katey Patton
I want to preface this review by saying I've been sitting on this for months, debating whether or not potential customers of this establishment should know the contents of this review - and yes, they should! What happened to my dog is impossible not to think about when we drive by this place. A few months ago, my husband called ahead to get our two dogs groomed - a black and tan miniature dachshund, and a beagle - he dropped them off, was told it would be a bit until they were finished up. Fine, no problem. Three hours pass. He calls, because we get antsy when we don't have our dogs - they hadn't even started on our dogs, and waited until it was almost the end of the day instead of telling us it was a little busy that day, maybe come tomorrow in the first place. At this point, if he hadn't called, when would they be getting groomed? How much longer would they have had to stay in a kennel waiting their turn, crying and uncomfortable?
When my husband went to pick up our dogs, transaction goes fine. Except my husband comes home with blood on his pants, absolutely livid - turns out the staff here DID NOT CARE to mention that they nicked my dog's paw enough to bleed, and our beagle didn't even look groomed, no haircut, smelling only kind of okay, like they sprayed him with something and that was it because they were too busy and the owner felt it was acceptable to take in too many dogs that day.
So, dog owners, be wary - when you bring your dogs here, there's a chance that they'll hurt your dog and not even tell you and take your money anyway, or your dog won't actually get groomed - but trust me when I say there's a 100% chance they'll be putting your dog in an ugly bandana when it's all said and done! Nicely done, A Fancy Pup, you've driven a customer who'd like to support small businesses back to the chains!
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June 2024 by rodrick dump
DO NOT GO HERE. SAVE YOUR MONEY AND YOUR PUP.
Just went here recently and I was really holding in my frustration and anger but I simply cannot hold in the fact that my sweet pup was HURT when getting groomed. His right leg was shaved too close to his skin where when he came home, his skin was bleeding and he was not moving. It was strange why my sweet, energetic dog was not acting playful...and after close inspection, we see his skin being red and bleeding.
Not only did he get hurt, but the groomers cut too much of his hair than what we originally requested. And all this for an unbelievably high price.
THIS IS NOT AN EXAGGERATION, please protect your pup and choose a different place.
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June 2024 by Lucy Chege
Awesome job and great customer service.
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May 2024 by Darla Uttecht
Always does an amazing job on our girl Lucy!! Michael and the entire staff are awesome! There are other dog groomers out there, but the heart of the groomers at A Fancy Pup is unbeatable!! Thank you for loving my little girl pup! ?
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April 2024 by Tinisha Washington
STOP and READ! Take care of the customer is definitely NOT part of this company’s mission! I took my 5 month old fur baby in for a full groom/cut. I specifically asked that she be cut very low but not shaved because her hair grows very fast. However to my surprise when I returned to pick up my baby she still had a lot of hair and looked as if she only been trimmed. I told the groomer it was too long and she stated since my dog was so young she didn’t want to cut off her baby coat. “Totally opposite of my request”. However I still tipped her $20.00 for about a $50.00 groom (like a 40% tip). I got home my husband was totally unhappy with the cut so he called and asked if they would cut more hair off. They told us yes but we had to bring her back in a week since they were booked. They did cut her down but when I tried to make her next appointment 4 weeks later they I wouldn’t answer any calls (called 6-7 times on multiple days) from me and my husband’s numbers. Mind you they have cut our other dogs over the years and we were always respectful and professional while interacting with the staff. We were not happy with the service this one time and this how we were treated. Take it from me STAY AWAY they do not pride themselves on taking care of their customers!
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February 2024 by Beverly K.
My dog Finn is extremely difficult. No groomer anywhere could handle him but Tanya and Amber did wonderful work with him. He runs to the front door and is always happy coming out. Best groomers in NC and prices are great as well.
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February 2024 by Patrick Salcedo
people are friendly and clip my dogs nails in about 5 minutes.. plus always pit a little fancy collar around her neck.. definitely better than the big name groomers
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January 2024 by Mikki
I had my misgivings about this place a few months ago when their landline issues started and my pup was waiting their for hours. Today I noticed some behavior that seemed off and am seriously concerned about the treatment of the animals. I noticed my pup wasn't his usual self today and upon closer inspection think they may have mistreated him, specifically, some abrasions near his muzzle that seem to suggest some foul play. His back molars are missing. I seriously think this place is not a legitimate respectable facility.
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January 2024 by Fixitech Services
Our dogs come home looking like a STAR!!!
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November 2023 by Sindi B.
Absolutely love Michael the groomer! I’ve been coming here for almost 2 years! I bring all 3 of my dogs and 3 of my mother dogs here! We’re always satisfied with her work! There’s no other place I would trust with my pups. I’ve had horrible experiences before with groomers but Michael takes care of my pups and is always honest! Definitely recommend! Everyone there is also super nice!
