HomeTrust Bank is a customer-focused bank that has earned a loyal following in Columbus, NC. Many customers appreciate the friendly and professional staff who treat them like family, always greeting them with smiles and asking about their well-being. The bank is known for efficient service, making transactions quick and pleasant. Customers have praised specific staff members for their helpfulness, especially in resolving disputes and setting up new accounts. Despite some wishing for more locations, the positive experiences keep customers returning to HomeTrust Bank for their banking needs.