First Citizens Bank has received positive feedback from its customers, who appreciate the helpfulness and friendliness of the staff. Many have been banking with First Citizens for years and report consistently excellent service from both tellers and managers. Reviewers highlight the pleasant experiences they have, emphasizing the team's willingness to assist with any needs. Some customers note that negative reviews may stem from personal grievances rather than the bank's overall service quality. Long-term clients, including families who have banked there for decades, express satisfaction with the support received, particularly mentioning the knowledgeable staff. Overall, First Citizens Bank is recognized for its exceptional customer service and dedication to making banking a positive experience.
I have banked with First Citizens for years and have always been happy with the team, from the window reps to the branch manager - all have been exceptionally helpful.
February 2024
By far, my favorite bank and people. I let them do anything I ever need done, and they're always so nice and friendly and make it a wonderful experience. I really appreciate Alicia and Amy for all the help and tremendous service.
September 2023
I read all the other reviews of customers not happy with the columbus branch FCB. I have had no problems at all, everybody has been pleasant and I was able to accomplish anything I needed. My guess is the negative reviews are from a group targeting one specific staff member to get them fired because they don't like them.
