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October 2024 by Cathy Bailey
Store hours say open but no one here
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June 2024 by Dustin Justice
Michelle is a great representative she has helped me out alot actually ran me to my vehicle when she figured out what what's wrong and we were able to get me fixed up she does not stop trying
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February 2024 by calvin moore
Good people service and products
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September 2023 by Lea Fortner
going to get a new phone today I just hope the employee that helps me has a nice personality because it seems no one now days is considerate at all I'm so tired of trying to be nice and getting a frown ? and a short answer like I don't know or that's up to you I'm not getting a phone I can't tell you what you want you know stuff like that I'm sick of having to bite my tongue so I just hope the person working today can be nice and helpful.
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July 2023 by S J
I am a new customer to Cricket. I ordered online. I was having troubles with my phone. Online customer service told me to take it to a Cricket store. I called the Waynesville store before I drove from out of town and they told me to bring it in. I took it to Waynesville store only for them to tell me I would have to contact customer service as they couldn't help me since I bought it online. I then took it to Franklin. They did take the time and messed with my phone. That was the first experience. The second experience just happened. We again are having phone issues. This time I called for advice. I can't help you you'll need to contact customer service. If zero stars was an option, that's what they would get. Save yourself a trip and go to another store.
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September 2022 by Aaron Underwood (Erroneous)
Worst Customer Service. Been a Customer for years and was sold a defected phone. Spent $200 dollars just to be told "there is nothing we can do" and that was it.Would not recommend the Motorola Stylus G
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July 2022 by Michelle Walker
Sara at cricket rocks my world. Much better than Verizon.
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February 2022 by Aaron Carney
Worst Customer Service. Been a Customer for years and was sold a defected phone. Spent $200 dollars just to be told "there is nothing we can do" and that was it.Would not recommend the Motorola Stylus G
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December 2021 by daniel warren
Great place
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August 2021 by Pat Cagle
This review is for the Franklin NC location. Walked into the store at 10:10. One other person was in the store looking around and the man at the register never greeted us or asked if he could assist us. My daughter picked out the phone she wanted to upgrade to and we stood in front of the register for at least five minutes and were never acknowledged until my daughter asked if he was going to be awhile and grunted yeah. We promptly left the store and had to drive to Waynesville to purchase the phone. The service there, with Anna was fantastic and pleasant.
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July 2021 by Steve Holdeman
My wife had an issue with her phone and Anna was able to resolve it quickly with a smile.
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July 2021 by Jason Phillips
Best experience ever at a cell phone place period
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May 2021 by NayNay MarkWood
Nice n almost got me to buy a plan....
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March 2021 by Angela Earls
Anna and Andrea in this store were awesome helping me today where I lost my patience with my old provider they stayed calm. And that helped me to calm down. It took awhile because of my old provider but we where able to get everything done that I wanted. I will be telling people about this store and how nice and helpful Anna and Andrea were and are.
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March 2021 by Terry Smith
Im really pleased with the customer service i received from Andrea. She was really helpful.
