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January 2024 by Sue
This has got to be the worst customer service ever existent to man. You can tell the staff is not happy, underpaid and not valued. It shows in the blind transfers, the lack of knowledge to troubleshoot tech, never returningcalls. Problems ,it's simply because they don't have any competition. You may get someone who truly cares. But in my experience, it has been far and few in between.
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December 2023 by Vickie Spell
Very nice people but the cost of internet is getting ridiculous
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December 2023 by PAMELA INMAN
Excellent service and the streaming service is great
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December 2023 by Ozzie Raccoon
Very nice people but the cost of internet is getting ridiculous
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October 2023 by Lane McCloud
They never answered the phone
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September 2023 by Amber Sparrow
Great service. I went in with a few questions and came out with updating my service.
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June 2023 by Robin Catherman
By far the worst internet provider in the state. Their only check is a speed test and if that registers fine then they think that means the internet must be fine. The techs that come to your house are inbred good ol boys that have to call home for damn near everything. They'll make every excuse in the book for why they can't do this or that. I can only imagine how much money they pocketed from the grants they received to put out a better service. They are leeches that steal your money while you overpay for a subpar service. I can speed test 500 down 100 up with a 50ish latency. The second I try to actually use it those numbers are out the window. Anything I need a decent ping on sits around 150ms with 20-30% packet loss. They don't allow UPNP codes. Stuck on ipv4 when everyone else is on ipv6. Its just absolutely amazing the monopoly they hold on the 3 or 4 counties they operate in.
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June 2023 by monica mena
Mr. Timmy came by today and it was such a pleasant experience. He went over our options and made sure we knew how to use the new features! Great service!
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May 2023 by Karen Spearman
Today May 11th 2023A Repair man came and didn't fix the problem. I'm not happy at all. He came while I was at The Doctor.My Disabled Mother wasn't able to inspect the Problem. I want a one Customer Courtesy discount on the terrible job.
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July 2022 by Tommy E
Dear posters,Star communications works very hard to provide internet, phone, tv and Home Security. It’s not the service. It could be location. There are too many factors that play a part in providing the services they do.One last thing. When you comment. There are tactful ways of doing it.Thank you star for years of hard work. Keep on rocking.- me.
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May 2022 by Kimberly Long
Employees are nice and helpful. I called on to get a second service in my home and I thought they would think I was kind of weird for doing that but Ms. Monica hooked it up for me with. No problem. I give her an awesome rating cuz she asked if I would like it done another way and then found my request to be a positive one. So my hats off to her and her staff. Thank you.
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May 2022 by Tekesha Johnson
They have the worst internet service that I've ever seen in Elizabethtown nc.We have to reboot the router several times per week. Its worse then dial up. It freezes and goes out all the time. I am hoping that a new internet provider so we can leave this horrible service. I wish I could give it a negative 0.
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April 2022 by Robby M
They have great people working there. If you have any issues they can take care of them fir you.
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June 2021 by Parker
I don't use them, but my friend who I play games with does. Or sometimes play games with. He's never able to properly connect....
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April 2021 by anthony Powell
Great place to shop
