Pet Supermarket is a large chain with over 200 stores offering more than 8,000 pet care products, including food, toys, treats, accessories, and fashion. Services include grooming, self-serve dog wash stations, and VIP Petcare clinics in select locations, with carry-out service at all stores. The store works with local organizations on adoption and animal welfare events. Customers find the store very clean, well-organized, and well-stocked. The self-serve dog wash is noted as a great, affordable service. Staff are consistently described as super friendly, polite, and helpful. However, some customers sense the employees don't really want to work there and are otherwise quiet, wishing for more visible animal expertise. A specific recurring issue is that feeder fish are frequently unavailable due to tank maintenance, which happens way too frequently. Despite this, many consider it their favorite pet store, praising its good selection of supplies.
Very helpful staff. They are well stocked and knowledgeable about their products.
June 2024
Good selection of cat food but I wish pet stores would have more for cats.
May 2024
What an improvement over store in Winston. Store staff makes all the difference and product availability is a plus. There is, however, one product that may soon stop store exclusivity.
