-
September 2024 by Jason Pfennigwerth
Always honest and timely. Always appreciate that they do what they say they are going to do for a fair upfront price then have my car completed in a timely manner.
-
September 2024 by Chris Ortiz
Repeat customer - I’ve had 2 different BMWs and an Audi here and have no complaints whatsoever. Assuming you own an import car and have dealt with those import car dealerships, Clayton imports is my preferred alternative for knowledgeable, affordable and certainly hospitable service. Any repair is easier and cheaper to do yourself, which is why most repair shops contend with those that feel they overpaid for something they could have done themselves AFTER the fact. I had a problem that I self diagnosed as plugs and ignition coils. After replacing them myself, the problem persisted, so I took it to Clayton imports. Though it was hard to believe that 2 of the 4 new coils purchased from a local parts store could be bad, that was the diagnosis. They made the repair and lo and behold, problem fixed. I could have saved myself about $400 and a lot of frustration had I taken it here first. Now to try to get a refund/credit for the poor quality coils from the parts store.
-
September 2024 by JBrick 2003
Had a busted transmission and couldn’t afford to break the bank. The Clayton imports crew were very honest and professional and understood my needs and took care of my vehicle and got it back on the road as good as new. Definitely will be bringing back my business here again!!!
-
September 2024 by kelvin romero
Car was hesitating to start, they recommended a starter. Wasn’t the starter, then they say fuel pump. It wasn’t either thing and bill me 2,800$ to “fix” another problem. I went to pick up my car after I denied services, the video below shows how I found my car. Do not take your car to this shop. They’ll fix one thing and screw up the rest of your car.
-
September 2024 by Bobby
I paid approximately $1,500 for a timing belt job that was not done correctly, as the vehicle had oil leaking down the crankshaft cover and oil pan when I returned home.
I brought it back to the shop, and they determined that there was no issues with the job they did, as they claimed that there was no oil leaking after working on it a second time?
The vehicle is still leaking and has been for months.
I finally brought the vehicle to another shop, and they determined that the oil is leaking from behind the crankshaft cover where the timing belt job was done.
I'm now faced with paying another shop another $1,500 to do the timing belt job correctly.
I believe a full refund would be appropriate for a job that was done incorrectly.
-
August 2024 by Kyle V
I've taken my car here a few times now and each time, they've been prompt, friendly and fair! They have a new regular :)
-
May 2024 by Bryan Glover
Always top notch service. Thank you
-
January 2024 by Rj Polk
I was going to take my bmw 750LI there, but I changed my mind, because how rude the guy upfront was.
-
December 2023 by Sel Mo
Not really happy with the service,
Made an appointment for a diagnosis on an engine light, quoted at $140 plus tax.
I tried to explain to them all the things I have done to the car to try to repair the same light problem. The gentlemen couldn't care less of what I was saying.
Waited an hour and the gentlemen said I had an oil leak that was causing smoke and that the light was caused by a downstream sensor and not an upstream sensor.
Ok with that.
They suggested some really expensive repairs even though I was just going for the diagnosis, I said I was going to save money before doing the repairs.
He Wrote me up for diagnosis, didn't write the computer codes on the diagnosis document either,
I paid $140 + $9 taxes and $11 shop fees??
Well, I paid, I said "thank you" twice.
Was completely ignored by man turning his back on me.
I felt it was a bad experience coming here. Overall.
Honest feeling, I lost my time and money here.
-
November 2023 by Jackie Henderson
I purchased my car in 2022 along with an extended warranty. When a problem arose I took it to the dealership. They ran a diagnostic scan but could not repair the car because they do not have a contract with the warranty company. There was no charge. I took the car and dealership scan to Clayton Imports. They said they would have to run another diagnostic scan($130). The repair was not covered under warranty so I just paid it. 150 miles and one week later the same problem occurred. They said they needed to run another scan. Ths repair was covered under warranty--but not the scan. It is now five months and 2500 miles later and the same problem has occurred. They said they need to run another scan. I asked to speak to Shaun who has always been very kind. I was told he was with a customer and would return my call. No call, txt or email was returned.demographic information widow 76 yrs . Answer to response==WOW --check out yelp reviewsService: Auto engine diagnostic
-
October 2023 by Jackie H.
I purchased a car in 2022 and also the extended warranty. When a problem arose I went to the dealership. They ran a diagnostic scan but could not repair it as they do not have a contract with the warranty company. There was no charge. I took the car and dealership scan to Clayton Imports. They said they would need another scan --I said fine. ($130) The repair was not covered under warranty so I paid it. One week and 150 miles later the same problem occurred. Clayton Motors said they needed another diagnostic scan. This repair was covered under warranty but not the scan. It is now 5 months and 2300 miles later and the same problem has occured. They said they will need another diagnostic scan. I asked for a call back from Shaun who has always been pleasant. I was told he was with a customer but would return my call. No call, email or text was received.demographic --widow 76 years
-
October 2023 by Brent Highfil
Good honest people.
-
October 2023 by Wendy Gavin
Very pleased with the customer service and honesty.
-
October 2023 by Quinn Kotorman
I called and was on hold for 15 minutes before anyone helped me. Didn't get service done because of that.
-
October 2023 by C K
woman who answered the phone on 2/17/23 hung up on me before I even had a chance to say hello.
