Truist has made temporary adjustments to its services to prioritize the health and safety of clients and staff, including drive-thru teller services and in-person visits by appointment only. Reviews highlight the professionalism of employees like Kaitlyn and Tina, who have provided exceptional assistance to customers during challenging times. Kaitlyn, in particular, is noted for her ability to handle complex issues with composure, while others appreciate the kindness shown by staff, such as Kaitlyn and Mack, who offered support to a distressed client. Despite the positive experiences, some customers have expressed concerns about the branch being short-staffed, leading to longer wait times. Many transactions can take a while due to limited tellers, which can be frustrating for those seeking quick service. Furthermore, there have been instances where notary services were unavailable. Overall, while the branch has its challenges, the dedication and helpfulness of its employees have left a lasting impression on clients, making them feel valued and supported.
