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September 2024 by Вадим Бугор
Wanted to buy a bumper, wing and headlight. Paid and asked if I could pick it up today, they said ok. I drove 3 and a half hours from Georgia to pick up the parts. 40 minutes before arriving they wrote to me that the bumper was damaged and they could give me a different color (and I specifically went for a white bumper and they assured me that it was in excellent condition). Upon arrival they told me that they had not even started removing the parts from the car and they would hardly have time to do it today. As a result, 8 hours were wasted (including the on-site investigation), a tank of gas and a ruined mood
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September 2024 by Erin FitzPatrick
I originally called and talked to Mitchell on Tuesday around 11 am. We discussed the part I needed and I was able to provide the specific stock number. He emailed photos of the incorrect part. I called back that afternoon to be sure he was looking for the correct part. There was no answer. I emailed back with photos of the desired part at 1 pm that day and asked if he could take a look for that specific part when he had time. He replied 26 hours later that he would look into and get back to me stating he was "busy busy."
That was 2 days ago.
This morning, I called and spoke with Kenneth. When I described the part I needed, he immediately said none were available. He did not take the time to search/type in anything. Mitchell had shared that they have items shipped in from various locations so there is no way Kenneth has memorized all the parts available.
This entire customer service experience is absurd. Either they are not interested in making money or the business is a cover for another operation that IS making money.
To be honest, one star is generous. The only good thing I can say is that Mitchell was polite.
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August 2024 by Michael Stacey
Gave me a good motor and great deal.. Kenneth was great help..
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August 2024 by Pentastar Headquarters
The absolute worst vendor we have ever dealt with in the last 11 years customer service is a negative 3 avoid at all cost !!
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July 2024 by Jonas Smithhisler
I purchased a hybrid battery for my Toyota Prius from this place over two months ago. Are used to deal with them all the time and I would walk in the front office. There would be a gentleman standing there helping customers. I walked into there and found out they no longer have that employee or even that position.. The process they have now as you pretty much drive your vehicle around to ramp and then the laborers which pick your parts will come get your ticket grab your part and send you on your way in this case I had a core which was a $400 core charge. I had it at the time of picking up the new battery and there was nobody there that could help me get a refund and I was directed that they would process it and I would have it in 7 to 10 days. At this point, I’ve called six times and had conversations in order to get my money repeatedly. Tell me they will process it and say it’s done and when I call in the next time, somebody else tells me that they will do it it hasn’t been done.. Long story short from a legitimate business finding to steal peoples hard and money without giving them an option to talk to a person that can hold him accountable. If you want this place to try to get over you and steal your core money then I would recommend using them. I don’t have $400 and I will be taking the next steps and getting my money but will not be contacting Matlocks again.
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July 2024 by Nat Shor
Disgusting service. You can’t even think that everything is bad. Everything around is clean and beautiful.. It’s impossible to buy anything on this company’s website (and it’s good that it didn’t work out... previous reviews are just a nightmare!!) When you arrive at their address, you won’t be able to buy anything either because you can ONLY PICK UP there ?? (time wasted on the road). The 2 telephone numbers that the woman in the office provided were NO ANSWER, YOU CAN'T GET A CALL!!!! I agree with previous reviews DON'T WASTE TIME, RUN...it's better to look in better places than this
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May 2024 by Ilya Kliapko
They are not interested in making a sale, charging double market price of parts and telling you to screw off if you try and negotiate to a reasonable price. Don’t waste your time and just go on ebay.
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May 2024 by Chris Toney
They sent me 3 bad engines in a row .. 1 with rod knock , 2 with dead cylinder no compression. now won’t answer the phone .. just want my money back and return them. Wasted 2 weeks of my life and ton of $ to still have a customer broken vehicle. Will be making a trip up there to hopefully resolve this .. feel like i got scammed. Wouldn’t reccomend.
Edit: no refund .. won’t answer the phone or return calls. Drove 2 hours in person said they would email me about getting a check refund mailed and nothing. Don’t waste your time with this place.
Edit: i did receive refund finally
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May 2024 by Haley Turner
THEIVERY. Shady business. Sold us 3 bad motors and claim they are going to process a refund, but have had ample time to do so and have not. Will not answer emails or phone calls. Don't waste your time.
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January 2024 by Mike Johnson
Don't buy motors and transmissions here!I bought one for a transit and it took 3 to get a good one .And on top of that I had the extra warranty and they didn't pay any labor .Very disappointing
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December 2023 by betty raynor-davis
My brother ordered parts for a car for my father who is 94 years old. The company debited my dad's card for the money, never sent an order #, never gave any detailed information on picking up parts and never showed any courtesy to a customer purchasing their products. They quit answering calls from my brother and my son who had driven nearly 3 hrs to pick up purchased parts from this salvage business. I had to call from my phone to connect with Phil to talk with him about the order. He told me he would call me back yet he never returned the call as he said he would. These people are slack. They take people's payments but don't give customers the courtesy of proper communication, or accurate information for expectations of picking up items purchased. Bad business practices all around. Very dissatisfied.
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December 2023 by Michael Raynor
This is the worst company I have ever dealt with. Do not ever go to them. Order a part at 8 o'clock yesterday morning. Drove all the way from Columbia, South Carolina to Charlotte, North Carolina. And Was never pulled. They could have said that it takes more than a day to pull the parts. Charge my credit card. They could have told me it would take more than a day or 2 to get the parts. Pulled that I should wait till Monday or Tuesday to come. Then that will be OK. But they do not ever respon I did not even get a work order number for the parts until I got there.
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December 2023 by Brandon Johnson
Terrible service. Tried to order a used engine from these folks for a customer. They wanted me to wire transfer (who does that?) the money to them - wouldn't accept a credit card. Spent a full day trying to buy something from them. Couldn't get accounting on the phone, or the managers. Finally got so frustrated that I cancelled the order - I would rather pay more somewhere else than deal with this headache.
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December 2023 by Brandon J.
Terrible service. Tried to order a used engine from these folks for a customer. They wanted me to wire transfer (who does that?) the money to them - wouldn't accept a credit card. Spent a full day trying to buy something from them. Couldn't get accounting on the phone, or the managers. Finally got so frustrated that I cancelled the order - I would rather pay more somewhere else than deal with this headache.
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November 2023 by Castor Cooper
Terrible service, and this place does not communicate. Called in on 11/14 to order a part from Derek Spillman. Was told to come in the next day to pick up the part drove an hour and a half to come pick up the part for them to tell me that it was missing and to request a refund after I had already paid for it. Bad business practice.
