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September 2024 by Connie V
I had a horrible and expensive experience at Woodie's Auto Service. When I had the car in for service, someone at Woodie's dented it. They didn't tell me about it when I picked the car up even though it was right by the driver's door handle and no way they didn't see it (when I went to pick up the car they had it in the dimly lit bay with the door already open. Every other time my car was parked outside. Now I know why the car was inside and the door was already open). They never responded when I called to tell them so I got a quote to fix the damage from a reputable body shop. Woodie's refused to pay for it. They offered half. They wanted their "guy" to do the repair on the cheap. Probably the same guy someone complained about his poor workmanship to the Better Business Bureau (Raul C. 01/31/2024). I offered to let them negotiate directly with the body shop so maybe they could get a discount. I also offered to drop my car off at the body shop when I was going to be out of town so it would save them paying for my rental car. They still refused to pay the quoted amount. I had to pay for the damage Woodie's did to my car.
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September 2024 by Diane Hopper
I don't take my Honda Pilot anywhere else. Knowledgeable and excellent service.
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August 2024 by Renée Wells
Fast and friendly service!
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August 2024 by John Turbeville
Rodney and the mechanics did an excellent job. I would highly recommend them for auto repair and maintenance.
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August 2024 by Virginia Meltzer
Super easy and has great pricing. Very helpful staff.
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August 2024 by David Stern
Always a pleasurable experience!
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August 2024 by Mallory Heslep
They are very prompt, though and reasonably priced.
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August 2024 by Taylor Williams
Customer service was great, waiting room was nice and they offered beverages and a shuttle. Went as a walk-in to get an inspection and was told to make an appointment and was told mamagement requires I can only set an appointment for 8:00 a.m.. got there at 8:11 and waited until 10:05 a.m.. I do not understand the need to make an appointment if the appointment is not honored. It does not take more than 20 minutes to complete an inspection and there was no one else in the waiting room although I understand there were other cars being worked on. Please do better in the future.
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July 2024 by Kris Burns
When first moving to Charlotte I was very nervous about finding a reliable mechanic, and unfortunately that search still continues. Came in to replace a damaged splash guard for my car and was told the correct parts were ordered and fixed accordingly however after 1 day of normal driving the guard fell halfway off. After taking it to another shop I was told the guard was missing 10+ pins and that it was actually not even the correct guard for my vehicle, so now I will need to pay even more money to get it “fixed”.
I have no ill will, just wanted to provide my own experience so other people can make their own decisions accordingly.
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July 2024 by Ha Uyen Dong
They got the job done. Good front customer service, I guess. My car was taken in for low tire pressure, which needed to be patched. They patched it and got it back to working condition so that deserves credit.
Here’s why my rating is low:
1. They proceeded with the repair without informing me of what was to be done beforehand.
2. $41 to patch a tire. (Apparently, this could be done for $5 at other places, according to multiple local sources. They quoted an oil change to be almost double what I have been paying for at the dealership service. So there’s that.)
3. Large grease stains of someone’s hand on my driver seat now. Sent them a photo. No response.
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July 2024 by Gannon Winters
They do great work, reasonable prices. Only place I go to for years. All locations have treated me fairly.
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July 2024 by Jason M
As the reviews indicate, this is an excellent and extremely professional shop.
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June 2024 by Mike Burnett
Friendly customer service. Prompt and efficient. Highly recommend!
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May 2024 by Yazmyne M
I was told my car could get fixed the same day as the appointment but it wasn’t able to be. They quoted 5 hours of labor and a total of 1700$ for a new AC compressor. I took it to Meineke and got it fixed same day, 2.5 hours of labor, for 850$.
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March 2024 by Alexis Walters
I took my car here for a diagnostic and basically still had no answer when I picked my car up. They told me to get two things fixed and then get ANOTHER diagnostic and they may be able to give me a definitive answer. They said they couldn’t get it to start but I had AAA come give me a jump and it started right up. I will say that the employees are all wonderful people and they really treat their customers with kindness. I’m just very displeased with the service I received for my vehicle.
