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December 2023 by Kathryn Lovell
We have been associated with for at least 40 years. Have never had a single problem. The staff is always so courteous and helpful. Thank you to the associates.
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September 2023 by Jackie M
Please please remove Josue from your drive thru. Have never encountered someone who is so incompetent Jezz
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September 2022 by Boris Budagyan
Came to this bank for help with closing account, waited for 10 min, no one approached to help us. There were some bankers doing nothing but lazy enough to approach us. Event after I asked for help some banker told me to wait Outrageous!
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July 2022 by SouthernSun41
Consistently sketchy people
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June 2022 by mallory kaufman
If I could give this location a negative review I would! I went in on Wednesday 6/1 with a concern about my account! The personal banker (female with an accent) was so rude! She told me to bad there’s nothing I can do to help you help you and left me in tears! She even threw my debit card back at me! Didn’t even spend 1 minute with me! Luckily I work by the Wesley chapel location and they were amazing and helped me with an issue I had! To the lady at the arboretum location, well you should be ashamed of yourself and your the last person that should be in any kind of job in customer service!
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May 2022 by Charles R.
They only got a star because they will not let you leave zero. We are getting charges to accounts we have been trying to close for six months. This company sucks major a*********
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March 2022 by Frederick Love
I ask the lady to pull up my statement. She just didn't do it. Told me to do it.
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February 2022 by jessica camacho
All of there Employees every helpful and nice and friendly for us kids with disability and Thank You so much very much for binge very nice and very helpful and very friendly for us kids with disability . I recommend wells Fargo bank. Never had a problem .
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October 2021 by Chan Lin
Not professional, always long wait!
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July 2021 by Scott Lowery
This location SUCKS - the ATM almost never accepts deposits. Not such a big deal but you have to get out and circumnavigate the building and go through the drive-through teller! ??????????
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April 2021 by TJ Cru
I have never had any issue or trouble here, and ppl. there always been very helpful. Sometimes it has been busy and you have to wait but staff was apologetic and polite. No place is 100% all of the time but I think they actually try to be helpful here.If you have an issue here, walk across the street. This is a 50 star bank compared to the BoA next door...
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March 2021 by Penelle Hart
Best bank in my opinion. Very helpful.
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January 2021 by Karen D.
I have gone to this location twice, first time I walked in and the experience was quick. They were helpful and professional. The 2nd time... drive through..NEVER AGAIN. It took 15 minutes for a simple withdrawal. WHY?? Because the teller was very extra...perhaps its too much of a shock for an African American person to have that type of account. She asked about my address change,that I did months ago, and which should have been seen on the system. Although, my id address hadn't changed...she just..omg I could have just walked in. .. I plan to close my account at Wells Fargo as soon as I find somewhere else to take my business to. Fyi.. I am a African American retired healthcare professional. We have bank accounts too. Diversity training needs to be updated or included in employee training
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July 2019 by Mark Labuskes
Can't keep Track of their customers. They were too busy in Conversation
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November 2018 by Elisa Park
Troubling branch customer service particularly the banker Gigi S. and the manager Kenny sounds caring for customer but detail needs to be worked out by staff below the manager
