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February 2024 by Stephen R.
Walmart Plus customer service is pathetic. My package never arrived in the mailroom and it was supposed to be delivered to my front door. They would not refund me and I now have to dispute the charge with my bank. I'm dropping my plus membership and will NEVER SPEND ANOTHER PENNY AT WALMART ever again.
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February 2024 by Chris P.
I ordered tires at the end of December. A month later they were still "delayed," according to the Walmart app. I called customer service and after speaking with a nice lady, I made the decision to cancel the order and purchase tires elsewhere. My truck needed tires badly and I couldn't wait any longer. Yesterday, I noticed the money never got credited back to my credit card. I review my purchase history on the app and it tells me they were picked up on January 22nd! I called customer service again and was told to go down to the Walmart Auto Care Center. This morning I headed over there and from the start everyone was rude. The first man I spoke with (a tall older African American male) started interrupting me from the beginning. Eventually, he called a manager over. Her name was Vonya, a shorter African American female. She was not necessarily rude, but she was very dismissive. Finally, I am told they can not help me and gave me a number to another customer service. While I am at the store I call the number, only to be told the store has to refund me my money. I inform them that I am at the store, and the store claims walmart.com customer service has to do it. So I give Ms. Vonya my phone to talk to customer service. Ms. Vonya gave my phone back after a few minutes of speaking with customer service. Customer Service the proceeds to tell me I have to contact my bank and dispute the charge. I got pretty upset and used some choice words, while asking to speak to her manager. Her manager then refunds my money, or at least claims I will see it on my credit card statement within 10 business days. We will see. I give the store 1 star because of their attitudes. They acted like they were doing me some sort of favor. I am pretty sure someone at that store stole those tires. Why wouldn't they require an ID for someone to pick up items, especially ones that cost hundreds of dollars? I give their customer service zero stars, except for the manager. He was the ONLY person who was any help at all.
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November 2023 by Jay B.
Now the store was a nice size to be in the cut. Now the do have a good parking lot but it does get full. People come here instead of independence and I don't blame them. The store stays pretty stock when I do need to come in here. The self checkout is a life saver here the cashiers are slow
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June 2023 by Peter F.
Front men restroom not clean I ask them about it they do nothing Back restroom are closed
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May 2023 by Jennifer E.
This walmart is the one I usually go to since it's so close to my house. I came at 10 am and was pleasantly surprised at how empty it was, and parking was easy since there were not that many people. This location has been going through some renovations so I did spend a lot more time in the store than I thought, just simply due to the fact that things have been changed around and not in their normal spot. The remodeling Is making the store look nicer, and the women's fitting rooms look much better than they previously did. There is a lot more space and more options in the clothing department. The front restrooms are unavailable, so you do have to use the restrooms in the back of the store. I'm not sure if it was because I went to the store early, but the vitamin section was completely empty, unfortunately. I did see a lot of workers stacking shelves, so maybe they just hadn't gotten to that section yet. I feel like overall, this location is getting a great makeover, and everything, including signs, is much easier to read and locate. They still have a lot of the same thing except everything is moved around. I will definitely continue coming to this walmart and especially now that their selection is starting to grow.
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April 2023 by Bruce K.
Two things I needed today and was passing by this Walmart. They had one (windshield washer fluid) and not the other (cat litter).Otherwise, the store seemed to be in good condition. I didn't spot trash on the floor and while they've converted most of the registers to self-checkout, there was not a queue on an early Sunday afternoon.I've been to worse Walmarts and good ones. This one could have been better.[Review 19528 overall - 3423 in North Carolina - 498 of 2023.]
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March 2023 by Andrea S.
I would like to give a shout out to an employee at the Walmart Super-center on the Galleria Boulevard in Matthews on Saturday 3/25/23...Her name was Aniya and her personality and professionalism was as large as her smile. She was very inviting as I entered the Self check out area. I was having pricing issues with an item and she was back-and-forth trying to help me resolve it. Still with that smile and little jokes along to cheer me up during the frustration. After that was resolved the Credit card swiper was not working properly . She said don't worry she knew how to fix it and in no time she did! I was out in no time! THANK YOU ANIYA and WALMART for hiring an A+ Employee!
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November 2022 by Robert A.
Ok, it's Walmart, and I almost didn't leave a review because everyone knows Walmart employees are rude. The chic in electronics and the chic working the self check-out are prime examples of why Walmart has such a bad reputation for customer service. I can't remember the last time there has been someone working in Fabrics to cut fabric for me -- the last time I was almost ready to cut it myself and leave the store and call the manager and say I would come back & pay for it when there is someone to help me. And it doesn't just stop at low-level employees. A former Walmart manager was working at the World Market in Cotswold when my daughter got a job there. *Before* she was hired she made it *clear* to the manager that she already had a vacation planned for a certain week. When she was hired and the week approached she reminded him of what she said. He said something like "I hope asking off doesn't happen all the time." My daughter gave her 2 week notice immediately. My daughter got employee of the week at a previous job and now is working on her PhD. So by being a Walmart-quality manager, he lost a great employee.
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February 2022 by Jaquelin C.
I used to go to this Walmart all the time when I lived near it. After I moved it seems like it has changed a lot. I went in to get last minute things for my son's birthday party and browsing to see what else to get for it and I felt rushed. I want to say you guys need to do a better job with your "secret shoppers" make sure they're not literally on anyone's a** making them feel uncomfortable and rushed out of an aisle. Also next time don't racially profile someone . Hope y'all enjoyed seeing I paid for every item I had in my cart!
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September 2021 by Markey C.
Really really trying to understand Wal Mart's corporate way of thinking. It's literally never any cashier's working but a million employees wondering the store all times of the day. The first issue is at 8:00pm why is there only ONE entrance/exit open? It's literally only 8:00pm. The next thing is why do Wal Mart have soooooo many cash registers when there is only ONE actual human being working at any of them? 1 out of 2 Self Check out bays are open and the one that is backed up and open is only accepting debit/credit or gift cards. That's fine if there were other options being that some people in America still use CASH to shop with. In order to use cash you have to stand in the ONE cashier's lane that literally have 12 people in it. How is any of this possible? How does any of it make sense? I used to take pride in shopping at Wal Mart over Target. Those seven years ago now seem like a life time ago. Wal Mart sucks!!!!
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August 2021 by Eric H.
Cannot be more disappointed in a Walmart store. The produce is never stocked and if it is the quality is terrible, smashed or rotten. I've asked the staff and they've said either it's the fact their understaffed or there are lazy workers. And neither it surprising.Trying to buy retail items is a risk since they never have items stocked. In regards to management it leaves a lot to be desired.
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June 2021 by Kevin M.
Open up the registers.... My gosh every register is scan by customer . Employees standing around while lines are long .. again . OPEN UP THE REGISTERS
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April 2021 by Michael J.
This Walmart is ridiculous. They never have cashiers open. It's all do it yourself scanners, acting like we work there and it's really embarrassing because I'm always seeing a lot of employees either stocking or roaming around but never have cashiers. Just pathetic and ridiculous.
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December 2020 by Karolin P.
I went to Walmart to get a couple of things, one of those things was a pregnancy test which I couldn't get. The glass where the pregnancy test does not have a help bottom so there was no way to get someone, we looked around and found a worker we respectfully asked "hey ma'am can you please help us here" she was in the other end of the Aisle, she did not even bother to come close to us to see in what we needed help with. Instead, she yelled, "what you need," I told her I need a pregnancy test she didn't hear me and yelled again "A WHAT". She wasn't much help she just told us to find a manager with a yellow jacket and walked away.
