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January 2024 by Adam Kubinski
Had to exchange something for my wife, staff was helpful to this middle age guy who just wanted to save his wife time.
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January 2024 by Lorenzo Townes
Excellent service
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December 2023 by Jose Cruz
Not sure what is going on with the staff there but they only greet white people and their own people the rest of us are invisible ?
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September 2023 by Kiara Gupton
This one checkout line that they’ve been doing isn’t working. The line is moving slow and long. It makes no sense. I’ve been stuck in this line and I have other stores I need to go to.??
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August 2023 by Elizabeth Mendoza
I had not been in Victoria's Secret for a while, however I got some coupons from a friend and I went. It was a very nice experience, the attention was 100% kind and efficient, the quality of my purchase was very good and price excellent. I will go back to the store located at Northlake mall.
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May 2023 by Alycia Johnson
Me and my mother had a great customer service experience. Even though Kamarah and her manager on duty were both under pressure with other customers they still greeted us with a smile and display excellent customer service. Fantastic jobs ladies.
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May 2023 by Jamil Johnson
I forgot the lady name but she was so nice when she helped me
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February 2023 by Sydney Morgan
I love my purchase however the staff was extremely rude and seemed like they did not want to be working and helping out guests. When asking for a fitting room the staff simply said “k” and continued talking to their coworker for another 4 minutes.
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February 2023 by colleen heckman
The manager is so rude and clearly doesn't know her job. She definitely needs more training.
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January 2023 by K Brown
Great customer service. And I got everything that I needed and more thanks to the two young ladies that helped me
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January 2023 by Dorothy Brown
This smell is Amazing, can't wait until I can purchase it.
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August 2022 by Mary Floyd
Just went to get hift card for my DR. Customer service was good I was greeted by a young black girl
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August 2022 by K Tyn
LOVE THE STORE! rating is for the employee that false advertised the credit card. she kept encouraging me that it was soo great. i even asked would it be beneficial because i don’t come here a lot. she proceeds to say “yes, you can get gas or groceries or anything with it” which was in FACT A LIE! so now i have a vs credit card that i rarely use just because i thought it could’ve been used other places. i’m 20 so i’m just now starting to get into the credit building part of life.
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July 2022 by Riley Palmer
I went in today just to browse and ended up buying a ton because of the semi annual sale. MARIA was also very very helpful in fitting me for bras. She is very kind and eager to help. The best VS I’ve been too!
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June 2022 by Uniquely SHE
I purchased a T Shirt Push Up Bra. Washed it, and it when I took it out it was in two pieces. Never in my years of wearing a bra had this happened. I tried to take it back to the store (Northlake Mall) and they sent me to customer service. Customer service stated they couldn't help because it was not an online purchase. I went back to the store to see if they could trace a receipt, but they couldn't because I paid with a gift card. The manage finally stated that even with a receipt they wouldn't be able to do anything because it was worn. In the beginning and throughout the conversation I stated several times that it was worn and washed. The customer service was not the best to say the least. They wasted my time & I won't be purchasing anything else from Victoria Secret. They can take back used undergarments but not a low quality bra. I was very disappointed.