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February 2024 by Rosetta Stevens
OkNo complaints
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February 2024 by Renee Barfield
I came to get information regarding transfer to there company.There is a talented knowledgeable employee name Even, he was nice and explained everything to me.I understandI will go back today and sign up.This location was very clearPlease Keep Up being a nice location.
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February 2024 by Barbara T.
This Verizon store has amazing tech support! They can do what Customer Service via a phone call can't do. John and Justin were friendly, patient and tech savvy enough to deal with my complicated account. I ordered a Verizon special only offered online. That did not end well for me. These guys figured out what happened and help untangle the mess. I'll never order online deals again. I'd go to this team!
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January 2024 by sky pallman
I had a little "miscommunication" (we will just say) with an employee who made a claim that turned out to be untrue. A gentleman named Francis Hernandez (who turned out to be the manager) took over the case and bent over backwards to do everything he could to come up with a satisfying solution for the issue at hand. As a business owner myself, this is exactly the kind of Management and leadership that is hard to come by. I suggest making the trip to this rivergate location to ensure quality service and professionalism.
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January 2024 by Arley Muñoz
Good attention
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September 2023 by Beautiful A.
I had an express order that says you can pick up 24/7- I go and off course it's not so. A wasted trip.
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August 2023 by Kathleen Vitale
Walked in and the woman barley said 2 words. I stated my phone was having issues all the problems with not having service. I asked if I had an upgrade on my account SHE DIDN’T SAY WORDS ! She just shook her head. I noted another offer from another provider and asked compatibility what a cost on a new phone would be as I would rather stay with Verizon, ONCE AGAIN SHE SHOOK HER HEAD; furthermore, rather than tell me of promotions or try to make a sale she sat in silence then printed a paper. I had to walk out because she wasn’t communicating or helping. she was unfortunately lazy and clearly didn’t wNt to be there or help/make a sale.The man next to me was offering all this help to another client and I got the no customer service at all. This branch should analyze their staff. Do NOT go to this Verizon if you want actual assistance as you won’t get it.
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June 2023 by Shannon Z.
I had an excellent experience at the store today! I have been to this location before in years past and it has been fine, but I had used another store for the last few years. I had two attentive associates helping me with my business and personal account and could not have felt more informed and taken care of! Saoussen and Leslie are excellent assets to this store! They are both knowledgeable and willing to help all that they can! They made an otherwise unhappy visit due to a smashed phone more than bearable!
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June 2023 by Lindsay Anderson
Visited this verizon location today to switch carriers. We were serviced by Justin and I must say that his customer service was beyond phenomenal! Everyone in the store was friendly and informative.
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May 2023 by Khanh Luong
John assisted me today with my phone service. What was supposed to be a simple ordeal turned into a 1-hour call back-and-forth with straight talk trying to get them to send us a transfer pin. While I ended not needing to transfer to Verizon John was really kind and helped me through the ordeal. I will switch to Verizon after my straight talk plan ends.
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May 2023 by Kenneth Beesting
I visited this Verizon store on 04/01/2023 and 04/07/2023. On 04/01/2023, I was helped by Gage & Evan. On 04/07/2023, I was helped by John. All three associates were knowledgeable and professional. I definitely recommend dealing with them if you happen to find yourself at this store. They took care of everything I needed quickly and happily. Thanks, fellas!
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May 2023 by David Morgan
Trinity was excellent. Professional fast and nice. Really appreciated her help purchasing my new IPhone.
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May 2023 by Haris Mohammed
In my over 15 years with Verizon this is by far the worst experience ever. This verizon store has the worst employees working there. Crystal is the worst of them all with a terrible attitude to customers. Wonder where did customer service go. They will also charge fraudulent charges when you purchase a phone and add charges to the bill.
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May 2023 by Kayla Gilligan
Donovan was very helpful in the setup and trade in process of my phone. Everything was set up smoothly and efficiently
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February 2023 by Janet Lock
I must say that customer service was awful!! Was ignored by one employee who was sitting there observing another employee assist another customer.Ayanah the Manager was very helpful and pleasant!!!! She stayed until closing to assist us and I greatly appreciate that in her !!! Keep her !!!We were there on Monday evening Jan.31, 2023 .Please do better with your employees in assisting customers with a little enthusiasm!!
