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June 2024 by Trevor
Beware - if you trade in a phone they will only give you the credit over the 36 month contract period for your new phone (btw they switched from 24 month to 36 month and ALSO didn't tell me) and if you want to upgrade for any reason they will make you forfeit the credit! They did not tell me this when I was signing. Just another reason to read all the fine print but very shady business practices and not transparent at all.. thinking of switching to AT&T as I have heard good things.
The employees who helped me yesterday were very helpful and friendly, just the messengers in this situation. But the ones who got my phone set up a year ago and Verizon as a whole were not transparent about the terms of the contract, so just be very wary of what you are signing - read every single line!
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April 2024 by Brant Aycock
These people are monsters. We have a VERIZON family plan in my mother's name. When Mom died, I responsibly brought her death certificate and all needed documentation to this VERIZON location so I could take over the account. Even though we were in a VERIZON store with an ample supply of phones, internet connectivity, and computers - I was told I CANNOT do that in person with a VERIZON team member. I have to call an 888 phone number. This is NOT caring customer service. It's capitalism at its worst. Shame on them and shame on Verizon.
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April 2024 by Tony Johnson
Extremely helpful.
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March 2024 by Jennifer Poland
The best Verizon I have ever been to. Kyle went above and beyond to help me. He made it his priority. The assist manger was beyond helpful and helped me a lot and Harold was a comforting smile in the mess with my baby’s iPad. Thanks you guys.
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March 2024 by Rory Cunningham
Elaine, the manager, is an angel. She saved my life.
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February 2024 by Jazzlyn Victor
This location was amazing. Michael helped us with our problem that we have been dealing with for 4 months and made the process seem so easy. Would recommend if you are needing assistance with anything relating to your account.
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January 2024 by Howard BeattyJr
Amazing staff and manager (Elaine). They were able to assist in troubleshooting issues in minutes that took hours utilizing phone support. Elaine and her staff are extremely knowledgeable and friendly. I highly recommend this location. I was extremely satisfied with the customer service I received.
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January 2024 by Natalie Floyd
Jasmin is an amazing member of the Verizon staff. This is the second time she has given me top notch service. Elaine’s helped too :)
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January 2024 by Jacob Helms
Customer service was outstanding and the staff was friendly. This location is not the closest to my house and yet I will always come here for service, upgrading and trouble shooting. The manager Elaine is top notch!!!
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January 2024 by Cameron Page
The 1 time good 2nd time horrible 3rd time lady was very nice and helped out if there’s a Italian looking guy don’t do it ask for somebody else
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January 2024 by max legend
I went here to do the promotional 1000 there was one very helpful associate I wish I knew his name he was a very informative man but the rest of the associates are just out of touch with their job it's like they know nothing about this stuff and they are dishonest one woman who works here told me I couldnt trade in a certain phone that actually qualified for the promotion which is a lie on the site it told me my phone qualified
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January 2024 by Anne Lupo
Michael Garnes helped us upgrade our iPhones and take advantage of the currrent promotion. He was helpful, knowledgeable, professional, nice and very personable. I highly recommend working with him if you are at the Woodlawn Verizon store. He’s awesome!
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January 2024 by Sarah Witte
I went to this Verizon location for an iPhone upgrade. Michael was the specialist I worked with, and he was very helpful and patient as I was getting my new phone set up. Would recommend this store to all Verizon customers!
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January 2024 by Joni Emry
Incident date- Dec 18th 6:12pmSales Associate -TrevorMy family and I (4 phones) have been with Verizon for 10+ years and after this experience, we are seriously considering looking elsewhere for our cellular service.After a horrible experience with an employee who tried to add $100 plus in accessories to my daughters new cell phone, we requested to speak with the manager at this location who was rude and extremely unprofessional! During our conversation, we informed her that we only wanted to purchase the new cell phone for my daughter for Christmas and nothing else. After listening to our request the manager proceeded to tell us that they didn't have enough time to complete the purchase with us and transfer her service because they were closing soon. Baffled by this response and surprised that we were being turned away because it was only 6:30pm. To make matters worse, there were 2 families walking into the store while we were leaving. And we over heard one of the sales associate say "how may I help you? are you interested in a new phone today?". So, my first question, why did the manager tell us that they couldn't complete the transaction that day? Why did we have to leave? We weren't loud nor irate and then to hear another Sales Associate ask a customer if they were interested in purchasing a new phone, makes me think that Verizon just didn't want our service and they are selective in the customers that they want to help! Following the incident, my husband decided to order the phone online with an agent. Who informed us, that we had the option to pick up the phone at a Verizon Store which we thought was great option, especially being that my daughter was not able to get her new phone before Christmas. The agent instructed us that we would receive an email or text when the phone was ready to be picked up from the store. This conversation took place December 26th (4 days ago) and my husband never received a text nor did we receive an email notification. However, this morning we were notified that the order was completely cancelled and the money that we paid would be returned to our account in 72 hours due to us not picking up the phone. Immediately, my husband called Customer Service and the agent he spoke with said that nothing could be done and he apologized for the error, the agent was not able to see where Verizon sent a notification to us but there was nothing he could do. I'm EXTREMEMLY disappointed with this outcome and Verizon! Not to mention, we have an AWESOME teenager who is an outstanding athlete, A+ student that remained calm through this whole ordeal that impacted her the most!
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January 2024 by Alfred Hamilton
Elaine and her team are awesome!
