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September 2024 by Rayy Allen
Customer service is non existent, to be expected.
Store associates literally gave my pick up order away to someone other than me like how?? Didn’t even offer a “sorry”. Didn’t even offer to order the item again for me or anything, might as well just told me “you beat!”
Won’t be ordering pickup again. .
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December 2023 by Grace Blackmer
I always love urban outfitters. 4 stars because I felt ignored by staff…..
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December 2023 by marcella pazzaglini
Come here every time i’m at the mall!
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November 2023 by elizabeth williams
I love this store
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November 2023 by Brittany White
I sent my sister in to do a return for me. The manager by the name of Ash told her she couldn’t give her cash back for a purchase I made 9/3 that I purchased with cash. After my sister told her the receipt said 30 days same tender she made her get back in line, and once my sister did the return with another person “it just so happen” that cash back was a now option.
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October 2023 by Sally Kefner
I sent my sister in to do a return for me. The manager by the name of Ash told her she couldn’t give her cash back for a purchase I made 9/3 that I purchased with cash. After my sister told her the receipt said 30 days same tender she made her get back in line, and once my sister did the return with another person “it just so happen” that cash back was a now option.
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July 2023 by Chanel Henderson
Great styles and vibe. The associates are always so welcoming and attentive too! Love shopping here with and for my girls.
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April 2023 by Lavetta Funchess
I took my daughter there to do some shopping. There was no real customer service but that is common these days so was not surprised by that. What I was surprised by was my total being rounded up to donate to charity. I don't know what charity because we weren't asked at check out. The total coming out even didn't surprise me because that sometimes happens. It was only $0.47 and we would have rounded up if they have asked and said what charity was been supported. This is what I call stealing from your customers without their knowledge.
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March 2023 by Yanae I Gaskin
Great customer service, clean, and swanky change room, clothes a bit pricey but trendy. My daughter lives by it.
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March 2023 by Jackson Ma
Urban Outfitters is the place to be if you want fashion that looks straight out of a time machine! Whether it's statement pieces, subtle accessories or unique fragrances - they've got everything covered. Sure, prices can stretch our pockets sometimes but when it comes down to quality and style there are few places like UO.
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February 2023 by Sammie Nochez
First time there and the Employees helped out alot thank you !
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December 2022 by Zachary
Very unprofessional, one of their employees had their dog locked up in the employee room. Poor dog was crying. Everyone could hear it from the entrance to back of the store.
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December 2022 by Stefanie Valverde
Perfect styles! Amazing in-store support! I absolutely love this store! It's been my favorite ever since I stumbled upon it during college. I'm so happy I did because I always find the PERFECT styles, the quirkiest gift ideas, and amazing prices! The clearance section is a hidden gem to me, I always have such a fun time looking for hidden treasures! The cherry on top is that the store teams in both Wisconsin and North Carolina have been super sweet and ready to help with whatever you need! Loyal UO lover for life!
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December 2022 by Jennifer Almond
Terrible customer service. They charge you double for rush shipping to get a shipment by a certain date and then they don’t deliver. They make it impossible to reach them and they do not respond when you use the lame avenues they do provide. Just beware - do not trust their shipping dates. They don’t even use real shipping companies like fedex or ups - they use the post office!! Or at least that was my experience- just be careful if it’s really important to you!!
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November 2022 by Kellus Sanchez
Great product as always!
