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February 2024 by Kaiylah Wallace
I’m glad I won’t have to ever buy books from them again. The textbook manager Gabby, is rude and unhelpful. She will make you feel like you’re inconveniencing her by needing your books even though this is the school book store and you’re going into the 8th week of the semester. The front desk girl downstairs has a horrendous attitude and probably shouldn’t be there either. The only redeemable quality this store has is Adrienne the assistant store manager who is kind, competent, and efficient. It was the first time I walked out the the book store after visiting every week feeling like I might actually get my book. DO NOT RECOMMEND SHOPPING HERE, FOND YOUR OWN BOOKS!!!!!!
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February 2024 by keyonu rivera
Worse experience ever! Rude and very disrespectful
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January 2024 by Giulia Girboni
Horrible and extremely slow system for online book orders
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January 2024 by Parker Anthony
unorganized, sloppy, and if you order books, expect to wait at least 2 hours
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April 2023 by Kassade Edwards
RUDE and NASTY!!!!! trying to blame me for a mistake on their part. Awful customer service over the phone, and they don't take accountability for anything. Oh and they loose books!?
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October 2022 by Mac
Great store to grab UNCC gear and also snacks! Nice service from the staff too. Polite and helpful.
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October 2022 by Marc Warner
Great store to grab UNCC gear and also snacks! Nice service from the staff too. Polite and helpful.
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September 2022 by Michael Lor
First off, they couldn't find my order--very unorganized. Secondly, they're literally scammers and thieves. I bought three items, but I only got two of them. According to the receipt they gave me, I did buy two items. However, my bank statement says they still took out money for my third item. So, did I buy it or not? I went to front desk and one person said I didn't buy it, but another person said that because my third item is a digital-copy textbook, I will and should already have received an access code via "an email." Okay, so I did buy my third item? Why is it not in the receipt they gave me. Now, I have no evidence of my purchase. Then I went to check my order history in my bookstore account and it also says that I bought two items; however, one item was $42.86 and the other was $31.30. The sum of the two items equals $74.16. So why is my total $116.15? Last time I check, tax was around 7% not 56.62%. Yeah, I definitely bought my third item so where is the access code? I have yet to received the supposed "email" with my access code. Speaking of access code, quite a handful of these reviews says that their access code doesn't even work, so now I'm just scared. I'm already so stressed and the semester hasn't even started yet.
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September 2022 by Eli Peeli
My online orders are always filled. My main concern is the prices. They mark everything up, especially on the first floor where all it is is college stuff and electronics. I was trying to find an ID holder and all they had was a Vera Bradley one. One was $18 and the other was $40. It's honestly ridiculous
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August 2022 by Antonio Molina III
This bookstore has messed up my order two semesters in a row.The first semester, they had delivered the incorrect textbook to me and absolutely *refused* to exchange it for the textbook I had ordered in the first place until I began to speak with my bank in regards to reversing the charge.The following semester, the bookstore tried everything possible to refuse to accept a return on a textbook I realized I did not need. When I finally was able to return my textbook, a separate employee assisted me with the transaction, and even admitted themselves that the bookstore attempts to scam their students by attempting refusing due returns for no reason. Will never be shopping here again.
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August 2022 by Alan Oneal
This is not a normal Barnes and Nobles! The books are all blocked off by a fence and closed to the public! It's literally a college t shirt store. No books available here. Don't waste your time if you are looking to buy actual books!
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June 2022 by Tonny Darren
This bookstore has messed up my order two semesters in a row.The first semester, they had delivered the incorrect textbook to me and absolutely *refused* to exchange it for the textbook I had ordered in the first place until I began to speak with my bank in regards to reversing the charge.The following semester, the bookstore tried everything possible to refuse to accept a return on a textbook I realized I did not need. When I finally was able to return my textbook, a separate employee assisted me with the transaction, and even admitted themselves that the bookstore attempts to scam their students by attempting refusing due returns for no reason. Will never be shopping here again.
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February 2022 by Tonny Molina
This bookstore has messed up my order two semesters in a row.The first semester, they had delivered the incorrect textbook to me and absolutely *refused* to exchange it for the textbook I had ordered in the first place until I began to speak with my bank in regards to reversing the charge.The following semester, the bookstore tried everything possible to refuse to accept a return on a textbook I realized I did not need. When I finally was able to return my textbook, a separate employee assisted me with the transaction, and even admitted themselves that the bookstore attempts to scam their students by attempting refusing due returns for no reason. Will never be shopping here again.
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November 2021 by Aj Hepworth
Nothing is better than peacefully walking around and selecting books in a warm and inviting spot.
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November 2021 by William Schmidt
They sold me an access code that didn't work, then refused to accept the return. It also cost 50 dollars more than the other option through the textbook website. Save your money and go anywhere else. The manager was rude and didn't even offer an apology for the inconvenience.
