-
March 2024 by Michelle Smith
9 people in line. One cashier. A staff member chatting with a friend about personal intersts...loudly. Surprised. It's usually a bit better here.
-
March 2024 by Sakshi Tarar
I am a regular visitor at Ulta stores as i feel i can get everything under one roof with some amazing offers.My visit to Waverly ulta store was my first one. As soon as I enter..I felt I was treated differently because of my skin tone and I was straightaway told to check out cheap products on other side of the aisle. I wish they could learn how to be polite and treat all your customers equally.I AM NEVER VISITING ULTA waverly again. Huge disappointment.
-
February 2024 by Mrs Howard
Hannah at the Waverly store, store 1219 was amazing. She went above and beyond to help me find the right products. She was polite and helpful. Great customer service! A pleasure!
-
December 2023 by nina hill
I recently Got my hair cut at this salon and Asha H. Did my Signature Curly Cut and I am so happy with it. I was so skeptical going since I have curly hair and a lot of salons do not know how to work with curly hair. She did a transformation cut for me short style and it’s so healthy and so easy to manage now my hair was so shiny leaving the salon and bouncy. My curls were “Juicy” in every way possible. I will Most def be returning for this upkeep on this cut. She even had amazing products she used on my hair and i even Purchased everything she used. Thanks Asha never been more happy with A haircut. She even gave advice while doing my hair how what steps to do and take. So i even Got education while getting an amazing cut! She needs a raise ?
-
October 2023 by That’s Horrifying
Sam is absolutely amazing! I will never go to another stylist again! And I hope he never leaves this location! 10/10 will be back here to get my hair done with Sam. After my appointment I decided to go ahead grab some items I needed. The associates were so helpful when I needed help. At the registered I applied for the Ulta card, it didn’t go through but they still gave me the free gift and 20% off that comes with it. Hair done AND new makeup/skincare for less than $300?! This has been the most successful self care day I’ve had in awhile, thanks to this store. Hands down best Ulta in Charlotte!!!
-
September 2023 by Momma Niz
SAM is a Master Stylist at this Waverly salon. He is an excellent hair stylist with many years of experience. I have seen him several times, and I have always loved the way my hair turned out. I highly recommend Sam.
-
August 2023 by J Mejia
I really like this Ulta location! I drive the extra 10 minutes to come here instead of the Matthews location. They are friendly & helpful. Each time I visit, they seem happy to answer my questions & even give their own recommendations on products. 5 out of 5 stars.
-
August 2023 by Rebekah Richardson
SAM (Houssam) was such an angel! From the moment I met him our interaction started with smiles and giggles. I walked in with mangy long brown hair and walked out with short blonde hair! He was extremely patient and thorough with my thick head of hair. I can’t thank him enough not only for the hair change but the meaningful conversations we had during my time there. I for sure will be coming back for him at the Salon. Thank you Houssam for being amazing!
-
July 2023 by Linda J
The staff does not even speak to you they stay on their phones and talk to eachother. Even when you are checking out! Rude staff
-
May 2023 by Jordan Burke
First off finding a new salon person is super scary! I’m a platinum blonde. After days of looking for awesome reviews i come across “Sam”. He was so professional when greeting me! He just has the look like he’s going to put his ALL into your hair!!! And that’s exactly what he did, if not more!!! IM SOOOOO HAPPY! Sam transformed my grown out roots and did such a healthy and beautiful cut!!! Cannot wait to send all my girlfriends!!! Thank you SAM!!!
-
May 2023 by Elektra S
I love this ulta location. The staff is very friendly and always willing to assist me.This is also my location for salon services. I have had a great experience with all the girls that have done my hair but I especially love seeing Madison. She is very friendly and most importantly, she takes time to listen to what I want done and she does exactly as I've asked for.When I visit this salon I usually have my roots touched up, hair cut in layers and blown-out. I have a thick head of hair.Update: Madison has left and now I’m in the hands of Sam Ghazali- he’s hands down the BEST stylist I’ve had my entire life. Very friendly and extremely skilled!
-
April 2023 by Monica B.
This location in particular ALWAYS makes me regret waking through the door. No one greets me. Yet, when someone of another race walks in right behind me or before me, they're greeted immediately. That's UNACCEPTABLE!! No one offers to assist me even if I'm walking around clearly looking for something. However, again, when someone of another race is walking around, I see them getting approached and asked if they need help. I've often been directed to the wrong place when I've run someone down asking where something is. Even upon checking out, the people at the register aren't welcoming and don't even acknowledge you in a friendly customer service way. Bottom line..... very racist staff. They have no shame in showing it either.
-
April 2023 by Natashia W.
I had originally asked for a purple with black sort of gradient hair. I was in the chair for a good 4 plus hours. I think the purple may have sat too long and bled with the black that was applied to the top of my head? The purple was ONLY noticeable in sunlight at best and Grace informed me the longer it stayed in the longer it would last and I'll see the color more after some washes. Needless to say it has been about 2 weeks and the color is gone? It's not what I asked for. The color I asked for will be posted first so you guys can compare.And yes I use the correct shampoo and conditioner for color treated hair. I'm really bummed out: this was a hair style I longed for, purple hair and it didn't even last 2 weeks after I was told it was "permanent."
-
April 2023 by Appearing Weekly
Selection good and staff are pleasant. Good rewards program. I just wish they would stay out of politics and be a beauty store. Because of political turn-off (for me at least) giving them a 4 rather than a 5. But to be honest, I stopped shopping there as a result.
-
February 2023 by Pricilla Paulino
The customer service is lacking big time. I was not greeted once I arrived. I had a pick up item and they did not even acknowledge me. I would not come to this store if you want guys rolling their eyes at you for entering the store. The workers there were two men who looked at you dirty. The atmosphere here is not it! I would highly recommend not coming here. It’s a more of a drag show than anything.
