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March 2024 by A K
These people are on top of their game let me tell you I want to go ahead and thank the owner and the employees these employees were trained to be kind and professional and they went above and beyond I was so pleased when I first came in to rent a truck I dealt with two people I'll add their names in later they were absolutely wonderful and then of course I had to come back the next day because we didn't have enough room so we got a cargo trailer and I dealt with another young lady who happened to be just as good as the two yesterday or even better what a pleasure dealing with these people thank you guys so much for making this a wonderful experience at such a hard time I hope the owner reads this and I hope he recognizes his employees because in these days some people can't even get loyal employees all I can tell you is all three of these employees stood out to be excellent and professional I'd be happy to employ them in my business
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February 2024 by Moon Beans
My experience renting from this facility was actually very pleasant, the young lady that assisted me during my check-in, Raven P was very kind, cheerful, friendly, and helpful. Unfortunately my experience went down-hill when I returned the truck. I was charged for gas despite having put gas in the truck and returning it to the proper gauge before taking the truck back. What a scam. Don't bother putting gas in the truck because they are going to charge you anyway then argue with you about it (3 workers arguing with me on the phone btw, super unprofessional)
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February 2024 by Cheng Xu
I dropped off a 26' truck one-way rental here, so I didn't interact with a lot of stuff, but the person who checked me in was great - very friendly and gave clear instructions. I was in and out within 5 minutes. This location was easy to find and there's a gas station right around the corner (on South and Sharon) that actually had decent prices, so if you're looking for a place to fill up before dropping off, no need to go far. Definitely recommend this place as a drop off location!
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February 2024 by Anthony V
Fast and friendly service to pickup and drop off a trailer.
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December 2023 by Bobby Whitt
This has been by far the Greatest uhaul experience that I have ever had. Raven made this a great experience and seamless. I recommend this uhaul location to anyone. Raven you really are the best customer service that I have experienced face to face in Charlotte NC since moving here. We need more Ravens in the world not just Uhaul!!!!
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December 2023 by Garry Luke
This place is closer to my home.... But these peoples always give me a hard time on renting a truck... If I have my visa debit card n update driver license.... Wat more I need ???? I go to U haul on south boulevard.... Wat a different...??
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October 2023 by Kimberly Miller
Glenn d was so professional and Helpful. Will definitely use Uhaul again
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October 2023 by Hannah McGrath
Glenn was very helpful and kind during our visit today!
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September 2023 by Kareesha Robinson
I reloced from Florida with a reservation. I get to North Carolina Albemarle Rd gave my unit away I was quoted 120 est. For 10×10 storage unit I reserved a month ago to be transferred and inflated price they didn't honor my quote on my reservation and charged me $80 more BAD BUSINESS AND TO ADD IN SULT TO INJURY I'm battling breast cancer lost my labor to unload my truck because of the bouncing around after a 9 hrs relocating to Florida. Missed an appointment regarding my chemotherapy. The Mngr was RUDE DISMISSIVE AND NON EMPATHIC ABOUT MY CANCER. THEY ARE THE WORST I WOULDN'T RECOMMEND MY ENEMY DUMPSTER JUICE RATING
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September 2023 by Joey T
Much better and much cleaner than any destination of U-Haul that I have used in the past. They were fast and being clean, is most important.
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August 2023 by JustCallMe Tip
Douglas was great! Friendly, informative, and helpful!! Thanks again!
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July 2023 by Connor Pfister
I have used U-Haul trucks before and never had an issue. However, I am moving across the country and needed a U-Box to ship all of my stuff. I was able to pick this location for my box pickup, but on the day I was supposed to pickup the box, I discovered that U-Haul had automatically re-routed me to a different store 30 minutes away. When I called to have it changed, they said this location should have 2 boxes available for pickup but when I went in person, they said they didn't even do U-Boxes at all. When I tried to pickup my box at the location they had switched me to, they told me my reservation had been cancelled and that it would take 2 days to get a U-Box and quoted me $200 over my original quote. NEVER USE U-HAUL.
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July 2023 by Andre Tolbert
The employees are customer oriented. They are helpful and courteous with getting you the equipment you need.
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June 2023 by Christinel Blackman
I feel that belongings are safe & clean at this uhaul customer service is always very concerned!
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December 2022 by AspiringLu
Brittany is a life saver!The service was amazing, everything was explained to me in regards to how the truck rentals work, questions that were asked to me had been explained to why they need the information, and let me know what charges would be added in each scenario. They gave me the truck very close to full! Everything here was amazing! I was so happy with everything I just decided to fill the gas past the point of what I used. This place was way better than my experience at the UHaul on Lancaster Highway, Pineville.The trucks are nice, I had not one problem... The after hours return was a simple process and I really am glad they open till 7pm!
