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August 2022 by Alan N.
As a contractor in the charlotte area, I've used many lumber yards, both local and big chain, in the area over the past 20 years. The Steel Creek Home Depot has put me in a horrible situation with my current lumber order and would not recommend dealing with them in any way unless you are picking up stock items. I placed a lumber order on Friday and was told it would be delivered on Monday. They didn't deliver Monday and told me it would be delivered on Wednesday. On Wednesday, they only delivered my lumber for the roof system and not the floor system. I was told they couldn't fit my entire order on the truck because there were other orders on the truck. So instead of bumping someone off the truck, they chose my order...even though they already put me off for 3 days. Doesn't make sense to me. Then they told me the rest of my order would be delivered on Friday. After complaining, they called me back and guaranteed me that it would be delivered next day on Thursday. I could have cancelled the order at that tome and had the local Lowe's store deliver it Thursday as well, but against my better judgement, I took Home Depot's word and let them try again. Well, here we are Thursday and I get another notification that the order couldn't be delivered. Called and they told me the delivery guy forgot to load my order and it would be Monday when I get the rest of my lumber. That's in 4 days! I ended up cancelling the remaining order and placed it with Another limber yard and they claim it will be delivered tomorrow (Friday) afternoon. I will be 5 days behind schedule...that's profit lost, employees not working, and home owners are not happy to say the least. After all the managers and supervisors I spoke to, none of them were able to get this under control and fulfill my order. Needless to say, I'm very frustrated and definitely do it recommend dealing with Home Depot for deliveries or special orders. They have always shown to be a logistical nightmare! Use local lumber yards here in Charlotte where they have higher quality material and receive better service. I'm my experience, they accept accountability more often since they can't hide behind corporate money. Home Depot clearly didn't care about my situation enough to correct it and keep my business and that makes it hard to operate a construction company.
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December 2021 by Scotty Mazer
Got some Food Grade product and its on the paint and varnish self Really???? Yuck. Guess there clueless. lol
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September 2021 by Lu Q.
Bought some white color edging decoration items. Brought it home and tried it in my front yard. Didn't like it as much as I thought so I washed it and went back to exchange for something else. They said they won't take it back because it already used, they can't sell it to other customers. Wtf is that? How am I suppose to try it if I don't use it?
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May 2021 by Lauren G.
It's a pretty decent location, but when I go in there, it seems to be a lot of people standing around. Most of the time, the workers walk past you with greeting you or offering assistance, and for some reason, their curbside service takes longer than a full work day to pick the orders. In my most recent case, I went in to check the order because no one answers the phone there. When I walked out of the store, the same lady was complaining loudly about me inquiring about the order to another associate. Super unprofessional.
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January 2021 by That Girl H.
Beverly helped me do a return and was very helpful with Helping me find the correct items that I needed she walked me through the store she was very polite and guided me through the entire process!!
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November 2020 by Josh M.
I just feel that a lot of the employees at the store don't really try to help you when you need to help. I was looking for a particular item which on the website /app showed that they had in stock. When I approach the counter and asked the guy he didn't even try to make an effort to either look for it or nor did he even look in there system . The response that I got was it's on the truck and that they won't unload the truck until tonight. But I noticed that after he made that comment it showed that they had three and then later on that day they only had two. So my thought behind it was how was it on a truck and you're only telling certain customers that they can't have it but only giving it to other customers that they probably know. I just think it's very shady how their customer service staff is doing their job by holding out on products in only letting certain people buy them.
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November 2020 by Sonia E.
HEALTH HAZZARD - DO NOT PURCHASE Dreamcatcher carpeting or trust this store . In October I purchased carpeting for my stairs from the Rivergate store in Steele Creek in NC I originally had a carpet called willow picked but changed it to dolphin dreamcatcher because it seemed like it was better quality. I have been going back and forth to this store for a few weeks to get our order correct and not once were we told that the carpet would be too thin for the stairs. Only thing that was said was that it is contractor grade, We completed the order and carpet was installed on Oct 26th. On the 28th i was going up and down barefoot and got hurt 4 times on one trip up. I called Romanoff renovations the installers and they came out on Friday the 30th. The reply i got from installer was that the carpet was too thin and what I was feeling were carpet tack strips and there was nothing they can do about it, I was really surprised that Home Depot would sell a carpet that could be hazardous to their customers including our pets. Why wouldn't they brinf this to our attention during purchase or at the most when it was being installed by Romanoff renovations.. no one said anything. Whenever I go to any of these stores I rely on the employees recommendation's since they are selling the product. I know nothing about carpets that's why I went there. This was reported to store and the store manager said there was nothing that can be done to remedy this situation because there is nothing wrong with the carpet and the install was done correctly. So.i am stuck with defective carpeting. I have dogs in the house that can get hurt .. this is a health hazard that should never have gotten to this point. I was given advise on the LVP but never on the carpet ..why would home Depot sell a product that would be too thin and cause this issue.. if it happened on my steps how does it not happen in rooms? Did they use the wrong padding ? Why wasnt it glued instead. Why do they have false advertising on the website staying it is compatible with stairs if it's not I never expected Home Depot not to help resolve the issue always had positive experiences before, carpeting was under 500 but to me that is a lot of money I just wasted . I waited 10 years to finally change the carpeting and now I have a Hazzard in my home Seriously who in their right mind would buy something that would hurt you or your loved ones.
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November 2020 by Kris Dixon
Overnight last night my husbands business truck was broken into and 3k worth of tools was stolen. He went to this Home Depot to replace the tools and was accused of stealing. I guess the manager made an assumption that a black man with a cart full of expensive equipment could not afford it. My husband is a licensed GC and spends thousands at this location.
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October 2020 by Norma Lane
I was in this store today and "Tom" in the electrical department was very helpful and was so cheerful. He made me glad I came to this store as opposed to Lowes. As a customer, I felt valued and appreciated. He stopped what he was doing to answer all of my questions and to assist me and my son.
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September 2020 by Celeste Ann Mohr Lantis
The employees and managers here at the Steele Creek store in NC are GREAT!! Thank you to:
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June 2020 by Stephanie Early Nester
The employees do their very best to help customers, even during a pandemic. They are hard working and dedicated to customer service
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June 2020 by Ni L.
This location of employee's hates to be helpful and do their jobs. No one wanted to help us..we had 2 items to purchase, knew exactly what we wanted and where it was...no one around. Asked the paint guy to help us, he gave us a hard time about calling someone but finally called. Waited and waited no one came. Saw a guy coming towards us and asked for help, He started to tell us all the reasons why he could not help us, then we explained to him all we wanted was some thing unlocked because it required little to no "real help" he finally agreed to help us...WTH Secondly we wanted some lumber cut finally a woman walks by in the lumber department and she tells us that the person that cuts the lumber won't be there until 11am. We finally had enough and just went down the street to Lowe's! Wow!! So sorry to inconvenience people in customer service to actually help us!! This place is becoming the Walmart of Home Depot's!
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May 2020 by Siarhei B.
Very terrible customer service. If you need help from an employee, you won't get it. I stood waiting for more than 40 minutes, approached twice, asked that someone come to me and no one came to me.
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February 2020 by Anna P.
I went to look for some N95 mask for my HongKong friends who are facing terrible historic threat of coronavirus from China. Because the Hkg government send all those stock to China ignoring the life in HKG. Been to several Home Depot stores to find empty shelves. Then to this one, I saw an American lady took all from the shelves. Obviously she might bought it for resales to make profits as she stared at me. A store keeper came up to ask me, I said I just need some to save my friends oversea. She seemed to know my intention. She told me to wait and she found me the last 2 in stock. So thankful to her and God bless.
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December 2019 by Dana M.
This is my favorite location of Home Depot to visit. I always go here for all my home needs. I always take my dog with me & the employees are so nice & helpful. It's a lady in the paint department that my dog absolutely adores because she always has treats ready for him when it comes.