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June 2024 by Renvy Griffith
Candice Wenzel rocks! Polite, professional, proficient, skilled, fun and friendly. I initiated an auto insurance policy quote online, had a slight issue on my end. Gave a call to the office of my potential new agent, Travis Snyder, for help. Candice was so efficient and thorough. In a 12 minute call I officially have a new policy effective today. Bonus - it is 50% less than what I have been paying with another insurance company!
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May 2024 by Veronica Jones
Deanna Floder had great customer service!!! Welcoming and down to earth. I'm coming from out of town and moving to Charlotte area. She asked the right questions and made the transaction easy and affordable.
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April 2024 by Carolyn Lasater
I do not recommend this office. Their top priority is putting money in their pockets, regardless of the voice of the client. I was nagged and pressured to purchase additional insurance by pushy people. They continued to badger me after I said, "I'll get back to you if I change my mind." This office got frustrated with me when I didn't disclose financial information. It's my choice whether I share those details. Overall, too aggressive and disrespectful, and I felt cornered and badgered. I have heard several other disconcerting incidents about this office and apparently other people have been dissatisfied and I, too, left. Plenty of other professional agents to choose from in Charlotte.
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April 2024 by Shufen C.
Deanna Ferrell is professional.
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April 2024 by Angela White
Deanna was a joy to talk to over the phone. She answer all my that I had and let me know if there are if questions just give her a call. Thanks so much
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March 2024 by Swapnil Paranjape
Great experience working with Travis!
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February 2024 by Vlad Gudz
Thank you guys for your work. ?2 years ago...
And now I hate this place. They robbed me simply because of trust. Their price increased by 30 percent, without any explanation. (although I was a client for a long time) And I decided to change the insurance company, since this one cannot reduce the price. And I was looking for another 1-2 weeks. Here they told me - let's insure your cars here for the time being, and then you can cancel the insurance any day and all the money for the last few days will be returned to you. But when I canceled the insurance, nothing was returned to me. And by the way, for a new car that was under insurance for 3 days, they charged for the whole month. When I came here to clarify the situation and for them to show where the rules of non-return of money are written in the insurance documents. They and the owner said that there are no such documents and that I should call the main office and clarify everything with them... (although I called the main office and they told me to clarify everything here on the spot...)
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February 2024 by Sergey Milushin
Brittany helped a lot to meet my insurance needs. Very appreciated!
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February 2024 by Luis Vega
Hailey Beard was very kind and profesional . She made me feel confident and secure with my policy!
Veré good and attentive .
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February 2024 by Jason Woods
Ask for Brittany, she rocks! ?
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February 2024 by Ron Munday
I highly recommend Brittany Roncaglione for your insurance needs. She listened to what I needed for rental insurance, knew her stuff and helped me get my property protected at a good rate. Thank you!
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December 2023 by Robin London
Paying for insurance
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December 2023 by Chaitanya Sood
Deanna was extremely helpful. The whole team accommodated our timelines and requests promptly.
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December 2023 by Kim Turner
Deanna was incredibly professional, transparent, and quick to respond to my needs. She provided very clear guidance on the process and also provided me with details on how NC insurance differs from other states.
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November 2023 by David Lee
Deanna explained the options in detail and suggested the best option for my current situation with kindness and patience. It helped a lot. Thanks!
