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January 2024 by Matthew Deputy
Worst store I've ever been to. The Manager needs to be fired immediately. My wife and I have had multiple problems with her but this time I caught her committing FRAUD on my account and trying to STEAL my warranty replacement phone. She even called the cops on me and had me banned from the store, mind you I was there with my parents too and they couldn't believe the audacity of this person.
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January 2024 by Mellissa Blizzard
The representative could not have been more annoyed to help me. She added things onto my bill without asking me at all, which made my bill double what she told me. How are you going to add $10 a month on each line for extra Hotspot when it's included with the package I got ? Just all around a horrible experience. I hurried up and got my lines set up and just bought phones off Amazon to not have to be in there longer than I had to
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December 2023 by Lydia Solomon
I got a new phone and they set me up right.
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November 2023 by rebeca martincic
Don't waste your timeStore is very dirty and they don't care.
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October 2023 by jrfobi
This location sucks. Do not come here, you will just leave disappointed. I came in to add a simple line to my account and danna the sales rep kept trying to get me to go to a different location. She really did not want to help me. Out of frustration I just left and took my business elsewhere.
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July 2023 by Queen Lee
They don't like their jobs so they shouldn't have any.
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July 2023 by Jan Jaeger
They did nothing to help me and gave me bad I fo. Go to the one by Costco. They were fantastic
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June 2023 by Michael Schastny
Beware… go to an authorized T-Mobile store. Called T-Mobile directly for an upgrade price. Went to this location and tried to charge me an extra 50 dollars per month. I told them the pricing from T-Mobile that I spoke to directly and which I was told I was lying. The manager chimed in while with the sales associate saying I was incorrect yet went back into the store with T-Mobile on speaker phone and proceeded to tell me that he didnt say that after he knew he was on speaker phone with the company.
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May 2023 by Cookii Doe
Zero star rating!! I stopped by to activate a phone. The representative acted as if she didn't want to be bothered.. so she acted as if she wasn't at all knowledgeable about her job just so we would leave. We did leave and we will never return to that store ever again!
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November 2022 by Mauricio Barco
Worst place to visit!!!I was there 2 times this week and they said the same thing. They couldn’t help me out at all.
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November 2022 by Perry Richardson
I just got the best service I think I've ever had from a young lady named Nadya. She was so professional and helpful and ambitious you don't see that with young kids anymore she was absolutely amazing
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November 2022 by Tonia McDougald
Worst place to visit!!! They all lied and are rude. Told us the promotions then took my husbands phone then told us to submit his final bill from Verizon. 4 days later we were told that the promotion ended and we didn't qualify. Then a rep over the phone said we did. We have been back and forth for over a month now. The phone rep asked me to take the items back and the store rep saiid it was too late and if we got a credit for it to keep it. I already took the screen protector off the phones.I was told my bill would be $190.00 / my bill was $262.00. They addedchargers and screen protectors to our phones without telling us we had to pay for them. I should have known that if a company doesn't give you paperwork in the store to record the conversation!!! We are stuck with a $330 balance from Verizon and the cons are still employed!I calld the store today and the rudest employ answered the phine. I hope every last one of them are fired!!!
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November 2022 by j Green
Ingrid went above and beyond to help me .Great management Alejandra was great aswell
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October 2022 by Abdallah Hijazi Alhashimi
Bad attitude from the lady with glasses , and she added a protection plan although I asked her not to ..also she is not knowledgeable enough about the services
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August 2022 by Elcy Caceres
Worst place that you can go. Went this morning asking for help and the lady there didn’t care my problem, just told me to go to the main office . Looks like they don’t care the customer. When I call they told me any store can help me, I went to another store and they were able to do what I was needing, different service as the one she offers there.
