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April 2024 by Traveling “MINDS”
Why WHY WHYYYY do people have to wait on hold for more than a hour when they call your customer service line!? It’s been like this for years since you outsourced your customer service. It’s absurd that you can’t even understand the person who finally answers the phone! I’ve had it with IRANAMERICA
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February 2024 by WILLIAM MEDINA
Terrible bank! I attempted to Open an account several times both online and at the bank, but due to their confusion, they weren’t able to help me to make it happen so I gave up and went to a different bank. Boy am I happy I did. Unfriendly tellers. There’s a reason why it’s always empty inside my advice, stay away from this Truist.
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November 2023 by B. Jam
The slowest bank town!!
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March 2023 by joanna cruz
I'm so glad I did not open an account with this bank. Terrible service!! If I can give 0 stars, I would.
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January 2023 by Flizzy The Dunkgod
Idc if this establishment is short staff, the customer service is very down bad and out of pocket. Today, i came here to cash my check cause my job paid me early yesterday. A teller by the name of Barbara gave me a very hard time for nothing. What does the actual pay date have to do with cashing a check?! Lol its either if I can get it I can get it thats my money I worked hard for. Its sad i went to fifth & third bank today and they was able to cash in my check. The only reason why i declined and came here because of fees i did not want to pay. I wanted to get all my money . but Barbara wanted to be a bitter old hag and she was very rude and not understanding at all. I want to get her reported and she needs to be in the back doing something else since she does not know her job too well.
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July 2022 by Wyatt Kerchner
Please whatever you do, do not bank with Truist. They do not follow through on their commitments and will waste what free time you do have — stick to literally any other financial institution.
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July 2022 by Kenneth Beltran
Always The worst experience is in this bank … don’t know why BB&T had to turn into Truist.. hate you guys .. will be closing my account and my business with them asap …
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April 2022 by Ben Reilly
It’s been 20-25 minute waits at SunTrusts/Truists for like two years now. Don’t try it during your lunch break!
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April 2022 by John Patrick
It’s been 20-25 minute waits at SunTrusts/Truists for like two years now. Don’t try it during your lunch break!
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February 2022 by Jenna Montminy
Everyone here is always so nice and helpful. Jan has helped us in the past and is always kind and friendly. Happy to be a client of Suntrust/Truist!
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November 2021 by Rovaughna Richardson (The Dessert Queen)
What happened with this bank?You know how you may talk to someone and it feels like they don't care? Well, unfortunately that's how it felt today speaking with Ms.Troutman who is a Veteran at this branch location.(Needing to break for lunch shouldn't impede the customer in front of you).Then after being in this bank for more than 45 minutes, I was told the restroom is not for the public. Wait, what...I'm a client/customer!The bright light that achieved "2 Stars"... the guy behind the counter, a former Shift Manager for Starbucks and his supervisor who waived the $8 official check fee which came only after I said, then I'll take cash!
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The bank is very nice to customers, they are helpful with your banking questions.
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June 2021 by Jan
Always very helpful
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May 2021 by Emily Mordenti
Awful customer service. They have bathrooms but they won’t allow customers to use them and say it’s for “employees only”. Teller ignored me for over 15 mins as I stood there in line.
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February 2021 by Rosalynn Bourgeois
HORRIBLE