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June 2024 by Stephen Salazar
Phenomenal service. Langdon at Sun and Ski is an absolutely incredible manager and bike expert. He went completely above and beyond to ensure that I had an incredible experience at Sun and Ski. Not only did he repair the bike I brought in for a reasonable price but did it on a very short time frame when no one else in the area couple help out. So thankful and definitely recommend him and Sun and ski!
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June 2024 by Lee Ann Gaston
Ben was excellent. Friendly, knowledgeable and not pushy. The whole staff that works here is great every time I visit!
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April 2024 by Isaac StClair
This place rocks!! I wanted to buy my first pair of ski boots, and Will spent an hour and a half with me to make sure the boots were a perfect fit. He also showed me how to make adjustments and helped me understand how different parts of the boot affected its performance. Their customer service is impeccable, and I will be returning here for all future skiing purchases!
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April 2024 by dimitritimchenko
Tammy is an extraordinary person and an incredible sales professional! Her knowledge of a product/s is above and beyond! She’s always eager to help and makes a purchase decision a breeze! Thank you!
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March 2024 by Lou Ramos
Ben, Jeffrey, and Tammy were all AMAZING!
I drive out of my way to come here because they all truly care about making sure you have the right gear and their advice and consult is OUTSTANDING.
Customer service is a lost art, but this team could teach a master class.
Thanks for making my experience an amazing one.
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February 2024 by Lane Blevins
Fantastic customer service from Jeffrey! He was so personable, knowledgeable and very helpful when my son went in to buy boots and bindings. All store associates were very pleasent!
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February 2024 by John Garver
Fantastic service at the Charlotte store. Knowledgeable, friendly and took the time needed to expertly fit my existing ski boots. Jeffrey and Ben are tops. 120% customer satisfaction must be their goal - achieved. Thanks!!!
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February 2024 by Robert Logan
Will is the best. Extremely knowledgeable and friendly
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January 2024 by Gregory Lance
William at Ballentyne location best ever. Never felt rushed while fitting boots, helmet, googles and gear bag. Guy is knowledgeable who loves his job. Thanks made my day!
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January 2024 by Christine Puebla
We had an incredible experience at this store. I haven’t been in a few years but we were in need of skis and snowboards and accessories as my son had grown out of everything. Liam was so patient and knowledgeable and awesome. We came two days in a row to get everything we needed and appreciate the time he took to get the best for us. Thank you Liam!!
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January 2024 by Peter Auerbach
I NEVER pen reviews, but this team was some of the best customer service I've had in any business of my life. As a skier, I can assure you that you MUST get your boots fitted in person and not online. Now my assurance to others has been compounded fully.
My Story:
I needed to have my ski boots fitted to my skis, but the soles were only somewhat compatible and would have been dangerous. I didn't know this, but the team picked up on it. During the Christmas holiday, I received calls from the team about the soles. Mind you, the replacement soles were not available online, but before the team even made the call to me, they had done the research to Rosignol, found a rep for this obscure product (which was like 20 bucks), and was having it shippped. They called me every night unsolicited for an update.
Thereafter, I was telling them that I wanted to look into these new boots as a spare pair and to try them. The fitting process was as if I was the only person in the world and the most important customer. The expertise, the fun, and the passion for knowing every nuance of equipment is amazing.
If you are buying ski gear in Charlotte, you'd be NUTS to go anywhere else.
THANKS GUYS
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January 2024 by Jeanne Gordon
I purchased new ski boots and was totally blown away by the thorough process and how dedicated Will was to making sure I had the best fit possible to prepare me for the slopes. He took measurements of my foot length, width, height of my arches, total height of my foot and my heel size. There may have been more measurements. Once I’d decided on the boot I wanted, he then molded the liner to my foot for a more accurate fit. I now have a great boots (not overly expensive) that won’t be rubbing on my ankles or pinching my bunions This is definitely the way to go when buying new ski boots.
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January 2024 by JP Bennett
What a great experience working with this staff! Kendall M was so helpful, patient, and kind. She helped us with everything and made sure we had what we needed for our next adventure. Thank you Kendall and team!!
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January 2024 by Prem Patel
Came in for just skis and didn’t know anything about what to look for. Will you walked me through all the ins and outs, was very knowledgeable and answered all my questions in detail. Never rushed the process and was very helpful. Definitely will be my go to store for all my winter sport needs from now on
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January 2024 by Lalith Nandula
I love the service and kindness at Sun and Ski Charlotte, they are amazing. Will was especially kind and accommodating with my needs, and went above and beyond to answer my questions and help fix my issues. This is the best ski shop!