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January 2024 by Louis R.
Dear Spectrum - SouthPark Location - Sharon Road Employees, Please accept my apologies from interrupting you "Meditation" on Sunday Afternoon - 21 January 2024; - You went above and beyond provided me with useless telephone numbers - only seeking to send me away. Thank you for wasting my time. It's sad that you don't value your customers. Purpose of my visit was to make further inquiry about additional services and options available t me at my new apartment complex located in City Place. You are the ISP for this location. Your unwillingness to provide me with additional basic information really makes me anxious and concerned about entering into any service agreements with your organization. Why couldn't you just listen to me? I hope this was just a fluke and your company truly does value its customers. Anyways - I suspect I'm forced to venture out to another location and see what your organization an offer me. If anyone from management is reading this - you please reach out to me. Not cool at all young lady with the multiple piercings in your nose. Poor value - Total waste of my time.
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October 2023 by Helaine Farrington
The best service me and my husband have had at Spectrum! Carlos Hair explained everything to us and was very helpful! I would definitely recommend this Spectrum location!
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October 2023 by Katie Mileham
Wayne is amazing! Addresses all needs. Professional. Efficient. Knowledgeable. Respectful. Customer service at its best.
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September 2023 by Dunn Mileham
Excellent. Wayne is one of the best customer service people I have ever dealt with. He understands customers needs and concerns and works quickly to resolve them without trying to over sell or make the customer feel like their concern isn’t warranted. For various reasons I have needed to visit this spectrum store a few times over the last six months and each time I have left fully satisfied after my interactions with Wayne.
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September 2023 by LaElaina Taylor
We arrived 12 minutes before closing and they were preparing to close at 6 pm. My young son had dropped his phone and needed a new phone. I was informed that the process took 30 minutes and that I would need to return the next day for assistance. This was the second attempt that I had tried to get him a new phone at this store location, so this frustrated me. Wayne listened to my concerns, understood my frustration and decided to assist me. He stayed past 6 pm to provide us with a new phone. He had a pleasant and cheerful attitude during the process. My son and I appreciate Wayne's assistance!
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September 2023 by Ilyana Marí
Wayne - was a delight to speak with and handled all of my inquiries perfectly. Would recommend his services and look forward to working with him again!
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September 2023 by Carol Foster
Wayne at the Spectrum Store South Park gave us excellent customer service. We were highly impressed and grateful for his expertise.
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September 2023 by Ms. Johnson
Associate Wayne T was great with helping me upgrade and setup my new phone. He was patient, kind, and friendly. He is very knowledgeable and attentive to customers. Employees like him makes customers want to return.
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September 2023 by Jevonna Walker
Great customer service, the manager is very humble and go over everything with you. The two sales associate are amazing as well. Will be back to this particular one to upgrade my son phones.
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September 2023 by Fernando Pinheiro
Just came to the store, talked to the specialist Wayne and the guy just solved my needs in less than 15 minutes…I got new internet, new mobile and ported my number from my previous carrier… in LESS than 15 minutes!Amazing!Appreciate, Spectrum/Wayne!!!
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June 2023 by James Crawford
Wayne is a star technician, person and all round good man. If you want the best service in Charlotte go to this store!
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June 2023 by Ken Hercenberg
Walked in. Wayne was incredibly helpful and friendly. Took care of my cable issues and I was on my way in no time flat. Great experience.
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June 2023 by Terrance Mcmichael
Okay so I had issues with my spectrum phone and really need to get it fixed. So I was going to get a new phone but the gentleman suggested I go to ubreakitwefixit and I did. Turns out this place was charging me more than me just paying to get a new phone from spectrum. ? Anyway, off I went. Should have went with my first thought. Customer service was good but I should have went with the new phone.Let's do it!!!0-10This place a solid 4Been without my phone for a week and a half now. ?
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May 2023 by Cynnez Young
I signed up for Spectrum when I set up my Duke Energy account I just moved from Jacksonville, FL to Charlotte, NC; and service has been amazing. Soon as I walked in I was greeted; my account was pulled up and since I set it up online they could not access to make changes to my wifi speed. They quickly resolved the issue by opening a new account for me. They were so friendly and on their job! They are very personable as I sit and listen to them service other customers.Looking forward to my continued service with spectrum. Thank you very much Veronica and Wayne
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May 2023 by Tikerrah Y.
I signed up for Spectrum when I set up my Duke Energy account I just moved from Jacksonville, FL to Charlotte, NC; and service has been amazing. Soon as I walked in I was greeted; my account was pulled up and since I set it up online they could not access to make changes to my wifi speed. They quickly resolved the issue by opening a new account for me. They were so friendly and on their job! They are very personable as I sit and listen to them service other customers. Looking forward to my continued service with spectrum, for the price and the packages i definitely recommend their service. Thank you very much Veronica and Wayne
