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November 2024 by william bragunier
Everyone was very helpful
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October 2024 by angelyzb figuera
A year ago I had the opportunity to visit your store to change my equipment, this time I would like to return, I am a spectrum customer and I want to buy an iPhone 16 pro max in desert titanium color and Apple Watch has it available to pick it up today.
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October 2024 by Rob Mac
The service person was fantastic. It's really disappointing that they still charge for a full month even after returning the modem and disconnecting.
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October 2024 by Trinity McKee
everyone is great
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September 2024 by Andrew Snipes
I tried to get my house wired for service from Spectrum, but the customer service representative wanted me to set up and select a service from them. I just wanted to pay spectrum money to make home was able to receive spectrum. No. They just wanted to sign me up for service and auto bill me.
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September 2024 by Charles Stanicki
Speaking for the JAARS/ Waxhaw area, if you have the choice of another internet provider then use them. This service IS NOT reliable and has continuously been in and out for the last 2 months. After numerous times contacting them you do get a small credit but they have no resolution to fix the service. I've lived in many different places with different providers and this is the WORST service I ever had.
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September 2024 by Mike O
Went to store, got help, but now being billed way more than they signed me up for.
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September 2024 by Akshay Nanda
Staff are rude and always standing around talking instead of helping the long queue of patrons waiting. They also can’t help with any customer service questions, they just give you the Spectrum general help number.
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August 2024 by Nick Something
What was the whole point of making a reservation if I’m gonna wait over 40 minutes. Also, I don’t like the way I had to wait for every person to go when I made a reservation. Such a waste of time.
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June 2024 by Albert Payne
Alyson was very helpful and she gave me her valuable time. There was a young man there who for whatever reason just didn't understand the intricacies of my needs even though I'm very explicit in giving clear instructions. I had to speak with the manager Alyson. A Good experience.
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June 2024 by B. G.
4 people standing around, one with a customer and still forced to wait just to drop off equipment. This is after spending over 1/2 hour on the phone speaking to 4-5 people trying to cancel my service.
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June 2024 by Chloe Doust
Just switched from Verizon and the customer service/ support at this location was speedy, easy, and overall, exceeded my expectations.
Thanks Earl Wright!
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April 2024 by sree hari
The outside door says it’s open till 8 but they close at 5:45
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April 2024 by Andy D
Very nice store with lots of nice employees who can address all your needs/ concerns
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March 2024 by krshna V
Awesome
