Smart Start Ignition Interlock receives positive reviews for its professional and friendly service. Customers appreciate the staff's patience, thoroughness, and willingness to listen to concerns. One customer highlighted how David, a staff member at the Charlotte location, professionally reinstalled their device after a previous poor experience, making sure everything was set up correctly and functioning well. Others mention the staff at the QC location, noting how they handled stressful situations with professionalism and helped turn a bad experience into a good one. Ron is praised for being friendly and efficient, making the process quick and smooth. Additionally, Kevin was recognized for his quick, professional customer service during a first appointment issue. Overall, customers find the staff helpful, caring, and committed to making the process as easy as possible, even when dealing with frustrating circumstances like device issues or installation concerns. The reviews suggest that Smart Start Ignition Interlock is a reliable, professional business that customers trust and recommend for ongoing service and support.
I will NOT go to any other location- the guys at the QC location really helped me this week during a bit of a stressful situation & they helped me handle it with such professionalism! Will definitely be back (for at least 7 years 😉)
September 2025
Always a pleasant experience having to deal with a not so pleasant situation. Ron is great! Always has me in and out and very customer friendly.
August 2025
Very helpful and nice! Willing to go above and beyond to help and make the process easier
