-
September 2023 by Andrice Adams
My car looks great!! Paint is perfect, the advisor that serviced me was Jake, Jake was very helpful and nice good customer service, made sure everything got done perfectly and in a timely manner. Best service I’ve ever had, definitely going to continue business. Thanks so much again!
-
September 2023 by Maddie S.
I was so happy with how my vehicle repairs went. My car looks amazing and they returned it to me cleaner than when I brought it in. I will absolutely return for further vehicle repairs!Service: Body & Trim
-
September 2023 by Taivoria Singletary
Jake and Miss Ann are the best! Jake was able to fix my car when the Tryon location wouldn’t! Great team and I will be back for any other needs!
-
July 2023 by F. Casla
This location is unprofessional and extremely difficult to work with. Take a few minutes to read the BBB complaints before making a decision on where to go.Service: Body & Trim
-
June 2023 by Max Thatguy
Great customer service from the ladies up front they know what they're doing totally up to par would totally recommend this place to any friends and family of mine
-
June 2023 by Kiara R.
In September my car was taken in to have repairs fixed on my bumper from a collision. Supposedly my car had been "fixed" when it was completely TOTALED from someone working there/in the same parking lot. Service King dragged their feet to assist me at first to filing a claim with their insurance company to handle the damages of my car which is GONE. Let's fast forward to December, the receptionist REBECCA has been in communication with me via personal phone and text and let me know Dec. 26th while my car has STILL been sitting in their parking lot since September that my car had been STRIPPED of parts. Wheels, bumper, my hood was open, etc. but my question is "How did they even get in?". Service King NEVER made a police report of the incident, still hadn't made a claim with their insurance for my car, & I was still in a rental awaiting corporate to make a decision of what they were going to do before I proceeded further. Now, let's fast forward to NOW, my car is still sitting out in front of Service King on N. Tryon. They're not taking FULL responsibility and I'm completely CARLESS because of this situation and having to take out my own funds eventually to supply myself with a vehicle when my car wasn't even damaged by ME but while in Service King's possession. I'm stuck. I'm devastated & I will highly and forever not recommend this COMPANY and LOCATION. Below are pictures of my vehicle from the damages that happened while in their possession to my car being completely STRIPPED of the parts on their property.
-
April 2023 by Steve Tidwell
Employees are professional and the work is superiorService: Body & Trim
-
December 2022 by MALIK MALIK
I had my truck repaired here a few years ago. Looked great when it was finished. I went back because my paint was fading and instead of really trying to help me the new management disregarded my complaint and referred me to my insurance company. At the end of the day customer service is KING! I did not get what I expected and will not take any of my newer vehicles to this location.Service: Painting
-
December 2022 by Sherrie D
I went to another auto shop that was unable to help me, but these guys were very helpful and were able to resolve my issue. Trustworthy and helpful, highly recommend!!
-
October 2022 by Jordan smith
been waiting 3 weeks for my car and they Claim a part still hasn’t come . What part takes 3 weeks to ship? worst body shop.
-
September 2022 by Janine Bryan
I took my vehicle to Service King #154 to repair my vehicle for damage covered by my insurance company. When I called, I was booked within 2-weeks as opposed to other places that couldn't schedule me for 2-months. SK kept me updated through texts (my request) and the repairs were completed in 3 weeks, as promised. Since I have a $500 deductible, I was able to pay that to SK when I picked up my vehicle. My insurance company also approved a rental car, sent me a link to choose the car I wanted, and it was delivered to SK#154 at my appointment and they picked it up there when my vehicle was ready. Pretty stress free event overall. I trust Service King #154 and would use them again. Thank you.Services: Painting
-
June 2022 by Caleb Canipe
Took my truck here after being rear ended. Never had any issues during the process. Was constantly updated every step of the way, was given an estimated completion date almost daily. Never had to contact anyone there because of all the updates. My truck was even finished a week early. Very satisfied
-
May 2022 by Jonadab Debe
Quick, fast and beautiful job. If I may say just one of the hiccups but I went in and they looked after it while I was waiting there and my car is a black car and did a great job with the color. So yeah they're very nice and good at what they do.
-
May 2022 by Craig Mccargo
Ann and Rodney did an amazing customer service job. Rodney went above and beyond for me and the car looks great. Recommended.Services: Body & Trim
-
May 2022 by Subhabrata M.
I gave my car to service king(5106 N Tryon street, NC 28213) 2 months back through my Insurance provider Direct Auto in drivable condition. Initially they tore down my car and said it is total loss. But my insurance provider's total loss department inspected and said that it is not total loss as the amount quoted by service king is 60% of my vehicle cost. My car is now handed over to service king again, but they are reluctant to start body work and giving some excuse. I have arranged bridge call with my adjuster couple of times but there is no progress. Their behavior is highly unprofessional. I got stuck in this situation. Don't know what to do.
