May 2011 by Kevin Z.
I paid for a printer for my not for profit, and spent extra on shipping. Upon not receiving my printer on the date, I attempted to track the printer on their website. Safe-Card ID didn't have the shipping number or any information on the site other than "Shipped". After I called the company, the owner informed me that according to UPS, my building didn't exist and that I needed to call UPS. I politely stated that since I paid for shipping, this should rely on the company, especially with the price paid for the printer. The operator then rudely informed me that "I could do all the jumping jacks in the world, and this wouldn't you your printer any quicker." I then asked for the operators name, and he informed me that he was the owner, Greg Stevens. I told him I would think as a customer, he would want to make sure I receive my printer as expected and that he would take care of his customer. He then stated, "you can trash me all you want, thats not going to get you your printer any faster." There are enough companies to buy ID printers from and I would not recommend Safe-Card ID Services. They didn't deliver the item as stated, and were rude and difficult when I interacted with them on the phone(this coming from the owner!). The website didn't provide me with proper shipping information, requiring me to call them. Very poor customer service and product delivery.
