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November 2023 by Stan Beaulieu
While shopping, the store had an employee follow me around. The young man had on a safari hat and safari like outfit. He also had an employee badge hanging on his clothes. He followed me around the entire store. When I went to the self check out area, he posted up like a sentry. After paying for my groceries, I decided to go to the deli. I asked HIM, would there be any problems when I go to the deli. He said no. I saw you pay & you have your receipt. On the way to the deli, the manager stopped me. He inquired about the receipt and where was I going. I told him everything was paid for and he could confirm that fact with his employee, Mr. Safari. I proceeded to the deli. While on line at the deli, I noticed the manager make a head nod to the ARMED OFFICER. They both confronted me. The manager said that his employee had never seen me before and that he needed to check the receipt against the items in 4 bags. Naturally, I allowed them to compare. The manager issued me a stale, old, often heard apology. I got off the line and left the store. The only reason that I didn't cancel the entire transaction was because I was cooking a special meal for myself. OH, DID I MENTION THAT I'M A MIDDLE AGED BLACK MAN. A DISABLED GRANDFATHER, A VET.Awesome customer service, hah!!!???
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November 2023 by Paku Lo
The store is a very clean and trendy downtown location. Has street level parking garage with an elevator to the store on 2nd floor. The sandwich and deli bar is placed perfectly on the right as you enter the store.I work across the street and stop in often for sandwiches, $5 Wednesday sushi and groceries after work.All the employees are very friendly and quick.
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November 2023 by Tip Tharrington
absolutely loved this location. Jennifer is a deli worker who we enjoyed talking to . she gave great recommendations . will be back to that location,its clean and organized.
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November 2023 by Mary Korosec
Terrific Beautiful store. I needed a roast alittle smaller than the ones in the case the butcher cut me a fresh one. Then wanted only a half a loaf of 10 grain Italian Manager sais no problem cut me a 1/2 one. I had a parked across the street and had groceries and a big Pumpkin purchased was going to have to make 2 trips but didn't the bagger carries pumpkin across the steet to my car. Great store, Awesome Customer Service and helpful friendly employees.
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October 2023 by Philip D.
The deli is absolutely awful. They can't even cut a sub properly. Half the time you make an online order, they don't even bother making it. The hot food counter is generally shut down by 7:00PM and I've ordered deli meat that's gone completely rotten after 2-3 days. Some employees are great, but they seem to hire mostly mentally handicapped people and, although they do their best, customer service is lacking at times. For the most part, it's okay, but the deli (probably the most important part of the store) needs a ton of work. Also, I often see rotten and decaying vegetables in the produce department.
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October 2023 by Donella Richardson-Graham
I do not know how I had missed this store. I ride pass here all the time but never stop. My husband and I stopped. We were blown away. The store has cozy places to sit and eat or read a book or even complete some work. It's set up like the Target in Midtown but it's nicer.
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September 2023 by Dee Dee Richardson
I do not know how I had missed this store. I ride pass here all the time but never stop. My husband and I stopped. We were blown away. The store has cozy places to sit and eat or read a book or even complete some work. It's set up like the Target in Midtown but it's nicer.
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September 2023 by Emily Walker
This is, without a doubt, the worst Publix location in the greater Charlotte metro area. I have had numerous issues with both the deli and bakery fulfilling their online pickup times and today was the final straw after repeated attempts for them to pull it together. I placed an order at 11:10am for an 11:45am pickup for a wrap in the deli (surely over half an hour is enough time to prepare a wrap). I arrive at 11:50am to pickup my order and no wrap is to be seen in the online pickup location. Okay, no problem (they were a little busy) so I stand off to the side and patiently wait with an emphasis on not being in the way of people getting in line for the deli. After about five minutes, one of the deli associates shouts rudely over the counter to me, "Are you in line for something?" to which I reply, "No, I have an online pickup order so I am just waiting." He then goes on to again, yell over the crowd, "Well you need to get in line." Firstly, I did an online pickup order, that is now 10 minutes past pickup time, for a reason: to not have to wait in line. That is quite literally the whole point of online pick-up: to order in advance, pick-up and go. Secondly, do not shout at me across the deli/line when I am minding my own business, not in the way, patiently waiting for something that you now have had 40+ minutes to prepare. Instead, I decide okay I will give them grace once again and go ahead and checkout with my groceries that I ended up picking up while I tried to waste time walking around the store. I checkout, come back to the deli, GET IN LINE (which again is redundant), wait another five minutes just to get to the front of the line and be told, "We are out of the sauce for the wrap." You have got to be kidding me. When you place an online pickup order, you include both your phone number and email address in the event there are any issues with fulfilling your order so the deli can contact you in advance. Not only did they not contact me to let me know, there was also no attempt to say, "Well we do not have this item, but how about we make it a different way?" That is customer service 101, no matter what type of industry. This is a continuous problem with the Cotswold store. A similar situation happened last fall when I ordered a cake from the bakery on a Monday to be picked up on a Thursday morning. I showed up Thursday morning at the selected time and the cake had not even been baked yet. Four business days in advance was not enough notice to get it done. This store is the exact opposite of Publix core values. As a native Floridian that advocates to choose Publix over Harris Teeter for fantastic customer service and quality, I can no longer do that for this store. I get things happen, that is just life, but this has become the status quo for both the deli and bakery at this location. Get it together Cotswolds store, get it together.
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August 2023 by S D
Was the last customer and got locked in by employees. I took the stairs out to my car and as I’m about to cross the gate it closes in my face. I go back up and the doors are locked and I have to knock hard to get someone’s attention.When I come in I ask was I suppose to take the elevator, no one told me? I just got locked in?” The only response was “I don’t know what to tell you we close at 9pm” the employees did not care and were not apologetic until I asked what was the protocol for final customers since it seemed no one was told I was the last customer heading to garage. The manager’s response was “mam you weren’t locked in because I was gonna do a perimeter walk and we close at 9”Once again I had to remind her, since she wanted to invalidate me and the facts, that I had to knock for about 3 minutes to get someone’s attention. And that multiple doors were locked including the one she was letting me out of with a key to access my car.Once again it was a careless attitude of “oh well sorry don’t know what to tell you” with a condescending air of it was somehow my fault.I’m appalled by the attitudes of these employee for whatever reason felt like it wasn’t a big deal doors were locked and on top of that one young male associate actually saw me and was ignoring me until an older female associate saw me knocking, like he did when he looked straight in my direction, which cameras will show.Imagine if it was your parent or grandparent this happened to, and maybe adjust your response since your manager and the “I don’t know what to tell you” male employee can’t seem to muster empathy.ETA: the attitude comes from their generalManager. This woman does not care. She is condescending. She also had an attitude of I don’t care. She didn’t listen and kept trying to ask gotcha questions that she should have the answer to using context clues if she was genuinely listening.At no point did she simply offer, oh I’ll have my garage closer take a glance up the stairs to make sure no customer is headed towards them or keep their eyes beneath the garage door until it closes. Simple. Or I will have my staff ask the last 1 or two customers take a specific way to their cars.But no she didn’t know how to take accountability. I hope a situation occurs that exposes this stores toxic management.
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August 2023 by Dorinthia Leeds
Went today about 2:00. Was getting food for people that needed a little bit of old time cooking. I was sadly greeted by a woman that acted like I was bothering her. I really needed to order a few more things and could tell she had other things she needed to do, so I didn’t. I was disappointed but I’ll go back….. probably this weekend. I do hope her day got better. If she doesn’t like her job, she would fit in at the DMV. The chicken is the best! I’m not giving up!
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August 2023 by Heather Atha
One of my favorite grocery stores in Charlotte. The employees are extremely friendly, the store is clean, the produce is always fresh with a nice variety of berries, passion fruit, mango, papaya, even taro and yuca. Also love all the bakery items including vegan cookies now.
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August 2023 by Robin Champaign
Ok, I am changing my shopping habits!! This store is amazing. Clean, bright, friendly and better prices and selection on the foods my family want. Oh and the produce is fresh and reasonably prices so they dont have clearance prices on the old past its prime fruit snd veggies. Customers seem happier too. Can’t say we will miss those fuel points since now we font have to go to multiple stores to get our groceries either. Bye tried and true- hello fresh and primetime.
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August 2023 by Jason Owners
They have this whole line standing here at this deli while everyone working is doing online orders. If you don't have the extra employees for online orders... don't take them. The in-store experience us now frustratingly slow and beyond useless.Last time I was here I just got zero service at all because it was somebody's last day at work and everyone involved was too busy laughing and hugging to even acknowledge the customers existence
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July 2023 by Andrew H.
When they first opened, the associates were welcoming and offered to help. Now, they don't say anything. I was there on 7/28 picking up some basics, which included a half dozen eggs. I didn't check the expiration date because I was distracted by several broken eggs. Today, 7/30, I grabbed the carton an noticed the best by date is July 16. Uggh!
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July 2023 by Pegasus Gold
My dude ari in the deli… great guy who is very nice. But I can promise you his sandwiches are not up to par with other stores. With the cheese, it was quarter slices. With the sun sauce….he just kept pouring. The not closing the sun before rolling. My man I could do it better that’s whack. I open my sub at home and the bread is soggy as heck. I sit here on my balcony gazing into the sun eating my soggy bread with a straw. Thanks Ari
