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May 2024 by Jake’s Cheet Sheet
This is not a buy here pay here as advertised they have lenders but even with a $1600 down payment I still couldn’t get any help and on top of that too many small issues that I can’t fit into this box
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January 2024 by Woody Schlier
The service department gives excellent service they give fall inspections when you get your car serviced they bring it to your attention with no pressure about getting things repaired unless it’s serious enough for safety reasons I recommend them
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November 2023 by Christina R.
I went to visit planet Mitsubishi as my starting point to looking for cars that I was starting thinking in a possibility of trade my payed off Mitsubishi outlander sport 2015.Once I got there, I saw the prices of new cars are really high nowadays, them I saw a Mitsubishi mirage, small car with features that I was looking for, and it was in a range budget that interested me.I had a test drive, and I thought I could see how it financially appealed to me, here is the thing that wasn't clear! The car tag price was $19,565.00, minus my car $7,200 = 12.365! That's my thoughts, I could round paying cash to round a financing around $10,000! In my mind it was perfect for me.I still don't understand how my total sale price/ the total cost of my purchase including my down payment of $7,200 is $30,102.00!I am really upset and with the feeling I was ripped off! I sat down with sales manager, days later to try to understand what happened, at this time I was upset thinking my total was $17,000,00 and he told me I was paying 17,895.67 , and I was enrolled in car service program, without my consent, that was covering like insurance, if I had a mechanical problem, I left the store believing it, but then I got a bank letter with the truth!My total sale price jumped from $19,565.00 to $30,102.00. How can a decent company do an outrage of such proportion and think it's ok?Why it wasn't showed to me at the act of the deal, I trusted and I sign a blank iPad, because they said they are trying a new system, and what I was signing in paper was the same on tablet. In any moment I saw that I was paying $30,102.00 for a car valued less than $20,000.00.According to salesman my APR was 6%, it ended up at 8.4%, some how it changed and I wasn't informed!So let's be clear here, I am not happy, no one would be happy with a wrong deal like this. This is how Planet Mitsubishi does business, reviewing this place is my willingness to help out people to be aware of wrongdoing, and refrain themselves to fall in a trap like l did.Salespeople don't need to be so eager for sale, and forget about honesty, things like financing need to be explained, it is a very important matter to anyone, once a customer lose trust, it's hard to get it back, it's better to be crystal clear on event of selling a car, because a returning customer is a valued achievement.
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September 2023 by Li F.
I was greeted by Mary & Nikki at the service desk & explained what was going on with my friends vehicle, Nikki was helpful & informative & had a diagnostic of the car done & was able to quickly find out what was going on. Also Planet Mitsubishi had the parts in stock and had everything done the same day ! Throughout the process Nikki kept me informed. If by chance you are waiting , There is a Dunkin Doughnuts (DD) right next door. Had Wonderful customer Service and appreciate how informative & knowledgeable Nikki was. Thanks Planet Mitsubishi!
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August 2023 by Hope M.
I recently had an incredibly disappointing experience at Planet Mitsubishi. I visited the dealership after being lured by their online listings, only to find out that the vehicles I had come to see were conveniently "sold." This classic bait and switch tactic left me frustrated and wondering about the dealership's integrity.But that wasn't even the worst part. The condescending behavior of one staff member, whom I'll refer to as "Mr. Rotund," - I think he said Rotundo or something like that, was beyond unprofessional. He intruded into my conversation, displaying an attitude dripping with condescension and disrespect, I found particularly intimidating and distasteful as a woman. It was a shameful display of how NOT to treat customers.Such practices and behavior have no place in a reputable business. It's disappointing to see a dealership resort to such tactics and employ staff who lack basic courtesy. I strongly advise anyone considering Planet Mitsubishi to be cautious and wary of their business practices. There are better options out there that actually respect their customers.I hope this review serves as a warning to others and encourages Planet Mitsubishi to reevaluate their approach before more potential customers are subjected to this disappointing experience.
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June 2023 by Marcus L.
I would not do business with them at any level. Sales nor service showed me any level of respect. I've seen cars available for sale come back within days with problems that you'd assume that no reputable dealership would allow. The service department is the most combative I've ever seen! Go here if you want to sit around for hours on end with a probability that you'll still have to keep coming back over and over until your service has been met. I'd gladly travel miles and miles to another dealership in order to be treated with the respect that I give and deserve.
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March 2023 by Ray D (DJ Villain)
I recently visited Planet Mitsubishi and as I am a repeat customer I can easily say the service is just as good or even BETTER than it usually is.Absolutely ZERO pressure to buy a car, no encouragement on using their financing. Just an easy, cool, peaceful and even fun visit.I've yet to buy my next car from there as I've put it off a week but let's just say I didn't hold off so I could shop around. I have zero interest in being pressured to buy anything from anywhere else. As far as I'm concerned this is the only dealership anyone should need to visit.Also, ask for Big B, the Greatest Of All Time. Best salesman I've ever worked with. Literally I cannot wait to come back.
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February 2023 by Ray Deese
I recently visited Planet Mitsubishi and as I am a repeat customer I can easily say the service is just as good or even BETTER than it usually is.Absolutely ZERO pressure to buy a car, no encouragement on using their financing. Just an easy, cool, peaceful and even fun visit.I've yet to buy my next car from there as I've put it off a week but let's just say I didn't hold off so I could shop around. I have zero interest in being pressured to buy anything from anywhere else. As far as I'm concerned this is the only dealership anyone should need to visit.Also, ask for Big B, the Greatest Of All Time. Best salesman I've ever worked with. Literally I cannot wait to come back.
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October 2022 by Justice C.
They don't fix your car. If your catalytic converter gets stolen, they'll tell you to buy a new car. Salesmen earn around $350 per week plus 100 to 250 per vehicle sold. Workers must work for months or they say they'll sue you. They entrap people and don't have a NC department of education to give state certifications. Total scam
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August 2022 by M H.
I made the mistake of taking my car to the dealer to have my engine replaced. I move to NC From Ga and I no Idea of what I was in for with this dealership. First, they had me waiting for about a week, saying that they were working on my car but wasn't. It was blamed on a manager over the maintenance shop, who was no longer with them, put the wrong size engine in my SUV. When I did pick up my car, it was dirty from grease on the hood and the dash. Also had empty water bottles left on the floor. Didn't put paper mats on seat or the floor. The car wouldn't crank, they had to give it a jump. By the time I get to the highway the car started shaking and the engine light comes on. A week later the fan belt is making noise like I had birds under the hood. They tried to tell me that the weather was making the belt sound like that. I found bolts that were missing. I was told it didn't need the bolts. Complete rip off. Tried to contact the owner repeatedly. They never returned my call. After going back and forth to the dealer, I stop wasting my time. I found a great professional mechanic who straighten out the mess they made. Never againMatthew
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July 2022 by D'artagnan 4.
Miserly, dishonest salesman. Avoid at all costs!My catalytic converter was stolen so off it went to Planet Mitsubishi. As I now work from home and rarely drive, I called to discuss selling the car to them. It had been a couple of weeks and there was no date as to when a new converter would come in. I spoke to Harvey in sales.We discussed an offer after he looked at it in their service department. I agreed to the quote because, as I told him, selling it right then would mean 1) not having to make the next month's payment, 2) not having to renew the registration due in a few weeks and 3) being able to drop the insurance down to just the older POS I had.All was well, until it wasn't. They would not complete the purchase until my insurance finished paying for the converter. And I had to keep the insurance on until they paid in full. Well, by that time the next payment was past due. When I called Harvey to tell him that I had made the payment and that the agreement needed to reflect that, he said that the car was theirs and that they weren't going to do anything about the payment I had made.I also told him I had made an insurance payment, he laughed and said why didn't you cancel the insurance? I said he had told me not to do so. Harvey became very rude and implied, by laughing, that he didn't believe I had made the payment and inferred that I was stupid for having done so.Here's a business that deals with people with dented credit all the time. They advertise that they have financing for different credit levels. So why then, would Harvey (a "salesman") expect me to damage MY credit by failing to make a payment?BTW, it's time for ANOTHER payment and again, Harvey expects me to miss what would be the 2nd payment. At the rate I was going, and not having seen anything for my effort, I said just repair the car and we can drop the deal. Of course, Harvey (who seems to be very interested in impressing his manager, Chris Justice) doesn't appear to care about the effects a 9.1% inflation has on people. I don't believe most people can afford to continue to pay for a car sitting at Planet Mitsubishi.To add insult to injury, Harvey had the nerve to call me to say I HAD to come in and sign for a new payoff because the old one had expired. I said the new one would reflect my payment. He said, "the payoff isn't going to change that much". Besides, he said, since I had already agreed to have them pay off the loan, it didn't matter if it changed because what we had agreed upon was all I was getting.They are going to make about $5k on the sale of that car (if they haven't already sold it) and they are so cheap that they would begrudge me a fair deal. There are no words to convey have dishonest and miserly Planet Mitsubishi, in general, and Harvey in particular are.I learned the hard way, that Harvey only gave me his "personal" cell # (so I could always reach him), to bypass the dealer's business phone which records calls. He could say anything, promise anything and never own up it as it wasn't recorded.Not only do I think it is unwise to purchase a car from them, but my experience is also that it is unwise to even set foot in that place!!
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May 2022 by Rose P.
I started looking for a vehicle a few days ago. I spoke with Alexis, and from the beginning she was very helpful. I told her what I was looking for and the price range I was willing to spend on the vehicle and willing to spend per month. Not only did she get me in a brand new vehicle, but she got my payments exactly where I wanted them to be. I cannot say enough great things about the help she gave me. So down to earth and nice. I highly recommend working with her!
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October 2021 by Megan Gearwar
Brittanny is amazing to work with. She met all my needs to a tee. Highly recommend 10/10
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October 2021 by Al W.
I own a 2019 outlander Sport and back in august had the catalytic converter stolen, so I had my vehicle towed to the dealership to be fixed but due to the widespread theft going on it would probably be a while for my car to be fixed, I was told to contact the Mitsubishi corp office in California to expedite the part, but dealing with the dealership has been a headache, cause the service manager to guess his name is Tyler told me it would take about 8 months, I am paying for a vehicle that I cannot drive anymore, tried to trade the vehicle for an upgrade has been unsuccessful I feel the dealership should just buy back the outlander sport and give me the 2022 outlander.
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August 2021 by Amanda McHugh Koch
Purchased two cars from Brittanny in last several months. Highly recommended! She was so professional and I didn’t feel pressured. Great company with great staff!
