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February 2024 by linda mcaffee
Order was ready to be picked up, quick and easy.
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February 2024 by Melissa Clowers
We love petco! The employees are actually knowledgeable and know the pets they sale. Also the quality is so much better than the other big name pet stores! Definitely my go to!
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February 2024 by Mr tsae
They have great prices for my dog snacks. Customer service is great as well
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February 2024 by BruceDecor Stadnik
Great place to buy products for your pet. Be it fish, dog, snake, ferret, small reptiles, etc...
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February 2024 by Greg Gaertner
I'm looking for a vet service and made an appointment with this group. I arrived at 12:47, 2 minutes late. They refused to see my dog. I was told that I had to come back no earlier than 2pm because I missed my appointment window. Amazing display of disrespect and unprofessionalism.
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January 2024 by chris shaw
This review is directly to Roxy! I would like to say you are one of the most first class pet store managers I've ever met. You make that store and million star review. One of the nicest young ladies I've met in the pet store ever!
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January 2024 by Jade Rollins
First visit to this location. The lady working the front register was extremely helpful and friendly. Wish I had her name she deserves a great review! Large selection and not too bad priced compared to other pet stores. They even offered a refund if the product didn't work well for our pet. Great customer service overall and a clean store too. 5stars all the way!!
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January 2024 by Renee Randolph
My favorite place to grab my dogs treats ?. I usually get the ones you scoop and weigh. They are cost effective for me and lasts quite a while before I have to get him more. Associate at check out was very friendly and kind.
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January 2024 by bern bukowski
I am done being berated, chastised, lectured and put down by the employees of this Petco.I am the owner of an 8-year-old ball python that I rescued from a home where he suffered from malnourishment. Due to his traumatic past, he only accepts live rats as food. I would absolutely prefer to feed him frozen/thawed rats for that would be much easier and cheaper for me, but he refuses to eat them. I have been trying for 5 years now and have wasted hundreds of dollars on frozen rats he won’t show the light of day. Before moving to Charlotte, I was accustomed to pet stores that were not only accommodating but also understanding unique pet needs. The Pineville Matthews location will supply the live rat, but its employees believe it is appropriate to berate me every time I need to nourish my snake.My attempts to source live rats for my ball python have turned into distressing encounters with rude comments and unsolicited lectures from your staff. Rather than providing the support I need, I am subjected to judgment, not only to my face but also in front of their coworkers and other customers. Today's incident reached a new low when the employee assisting me turned to another employee, in the presence of 2 other customers, and said, “I don’t think we should be selling rats for snakes or snakes in general” among various other comments like “rats are furry and cute and snakes are disgusting.”I understand that dogs and cats may be more conventionally adorable, but the love and care I provide for my ball python are just as valid. To not feed him live rats would mean compromising his health and well-being. The emotional toll of being berated every time I enter your establishment for simply trying to take care of my rescue pet is unbearable.I implore you to consider the diverse needs of all pet owners and their beloved companions. The lack of compassion displayed by your staff at this particular Petco location is disheartening, and it goes against the very essence of what a pet store should stand for - a place that nurtures the bond between owners and their pets. In fact, the actions of your employees directly violate the Petco mission statement “We obsess about delivering health and happy experiences for pets and the people who love them.” I would say I have the opposite of this type of experience every time I enter this store.If Petco is to be a haven for pet lovers, your staff should be educated and trained to handle the unique requirements of various animals. Criticizing and shaming customers for responsibly caring for their pets is not only unprofessional but also detrimental to the reputation of your brand.I sincerely hope that you take my concerns seriously and address the need for sensitivity and understanding among your staff. It seems every review over the last 6 months of this store has been awful, which obviously warrants some investigation in my opinion. Every pet deserves respect, regardless of their species, and every pet owner should feel supported rather than attacked when seeking to meet their pet's specific needs. Do better Petco.
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January 2024 by Kevin Solomon
Attentive employees but could use a wider selection of species
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January 2024 by El Montro DJ Clásicos por Siempre
I couldn't find the kitten for my daughter
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December 2023 by juan peña
Terrible customer service, the lady was really mean and disrespectful
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December 2023 by Kevin York
They take in fish that people realize they can't take care of. Petsmart will turn you away and accuse you of attempting to abandon a pet.
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December 2023 by Susan S
I was very disappointed with the grooming services along with the grooming staff. They were not friendly and acted like they didn't want to do their job. I had go through my phone to pull up my dogs vaccine records that took me a while to find. I knew they needed to see them, but since I am a vital rewards member and had all my dogs vaccines done right next to them at the vetco, I didn't think it would be an issue. It was more her attitude, like it wasn't her job, she made sure she told me they were not connected. Plus it smelled like my dog had not even been bathed? Then I went to purchase my dogs food to be told by the cashier that it wouldn't matter if he scanned my 10 % off on my pets nutrition coupon, that if it was going to work it would have pulled it up? Seriously? Then 2 hours later I pick my dog up, wait 15 minutes for anyone to acknowledge us? Then go through the line and pay and te young man asks me if I wanted to use my 15 dollars in rewards? So 2 hours ago the 10 percent nor the 15 dollar reward was available from the other cashier? Sounds like someone or the whole staff doesn't want to work. I was also looking at the chameleons they are selling, I have one that is 3 years old. A tip, they DON'T NEED A BOWL OF WATER! They are arboreal and require a dripper or a sprayer. They can drown in water not to mention its a breeding ground for bacteria. And one had its eyes closed and looked pitiful, it was extremely thin as well. I would think they should know more about the species before selling them. I was happy with the vetco inside but probably not going to continue to visit this location and considering canceling my rewards if the staff can't use it correctly, whats the point? And I went to the Vetco 10 feet across the grooming salon, the young lady had my dogs records in a couple minutes no problem, so to me it's the point of no extra effort or advice, like" hey just walk over there real quick and they will print it for you." Or something, just sucks you spend that much and get that in return.
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November 2023 by Cheri Neill
Checking in was greatThe vet was good and understood, but we were trying to do.The check out was a little bit long and cumbersome. Although the girls were quite nice.