Petco is a well-known health and wellness company dedicated to caring for pets, pet parents, and staff. The store, located at 3401 Pineville Matthews Road in Charlotte, offers a wide selection of brand-name pet nutrition and supplies for dogs, cats, birds, small pets, fish, and reptiles. Customers appreciate the clean and organized store layout, which makes finding items easy. The staff generally provides friendly and helpful service, with some employees standing out for their exceptional customer care, such as assisting with emergency needs like a dog cone. The grooming department is praised for its nice and helpful employees, though some customers have noted that nail trims can be frustrating, and they suggest discounts for incomplete service packages. While the store faces occasional challenges with staffing and organization, it appears to be doing its best with the resources available. Customers have shared positive experiences, including quick and efficient checkout, good assistance in finding products, and a welcoming atmosphere for pet celebrations like a pet's 16th birthday. Overall, Petco is seen as a friendly, clean, and well-stocked store that strives to serve the needs of pets and their owners, with ongoing efforts to improve customer experience.
Staff is friendly and helpful. Excellent selection of products.
January 2026
They don't have everything I need (I have hermit crabs) but they are close enough to make them one of my shopping spots.
January 2026
It took over 30 minutes to get 8 crickets. This store is obviously understaffed and it shows in their customer service. The redeeming qualities is that it’s somehow clean and has a nice array of products.
