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March 2024 by Ashley R.
Jessica B. had been grooming our dog for a while now. He is perfect every time! Our dog is a rescue and he's super skittish, she is great with him.
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February 2024 by Bailee E.
We love the grooming services here! Nicky is the only person our dog has ever behaved for. She truly cares for us and our sweet boy and does an amazing job!
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December 2023 by Jonathan Dean
Visited with our Goldendoodle to meet Santa !! It was great. Staff was so friendly and they gave us a gift baggy afterward.
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November 2023 by Shalonda D.
The store was nice and clean. It smelled well. The store was stocked. The staff was friendly. Shout out to Josh for the laughs.
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November 2023 by Analytics & Auditing
I took my Bailey-boy to Deshawn today for grooming. It was a great experience and great first impression. I wouldn’t hesitate to bring him back.
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October 2023 by Toni E.
I will start off by saying I strongly dislike giving bad reviews, but this one is necessary. I made an in person appointment for my dog to receive a basic groom and was quoted a set price. Fast forward to the next day, I arrived with my fur baby and was first ignored by the lady at the desk, then when someone came from the back to finally greet us he informed me my price was going to have to be increased by $24 if I wanted my baby to be groomed due to him having black nails. I asked for more clarification and he repeated exactly what he'd said before in a more stern voice. Although upset, I held my composure when informing him I made my appointment the previous day while in person so I did not feel like the price should be increased due to my baby having the same black nails he'd had the day prior. He again repeated the exact same thing verbatim as before. I replied by telling him to just cancel my appointment because I did not feel his price increase or treatment of me was acceptable. I feel as though price gouging or upselling is highly inappropriate when dealing with fur babies and instead of accepting I was not ok with the price increase he decided to be rude which was completely unacceptable.
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October 2023 by Tanisha Jean
Jessica was beyond outstanding. I’m still in awe with the service she gave my fur babies. She was gentle with them and made sure I was satisfied with the service before I left. I will definitely be back
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October 2023 by Sharine Duncan
The Customer Service was wonderful, no pressure no unnecessary information.Everyone was friendly and helpful and quickly available.
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September 2023 by McKenzie Caldwell
The receptionist at the grooming pretty much ignored me before I said anything. The whole grooming process felt very rushed and my dog came out looking scared and sad. I'm almost positive they didn't actually clean his ears or express his glands even though I paid for this, leaving his glands full for much longer than was healthy. I do not recommend.
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September 2023 by Mrs. Queen E Nash
Our little man looked so handsome when he arrived home. I love the report card because it gives information on how your pet reacted during his grooming. Thank you, Deshawn, for the perfect work on our Butch!
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August 2023 by Yazmin DeHaven
I’ve been taking my Maltipoo to Petco at the Metropolitan for dog grooming for the last few month and Jessica B. Not only gives a great customer service but she really is the best!Finding someone I trust is difficult and was the most important. I don’t know what happens after I drop him off (obviously) but she is always so sweet with him and she does a great job with his grooming… so when I pick him up and see that he is happier than when I wash him I know it was worth it and there is a level of care that I haven’t seen from other groomers prior.
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August 2023 by Kangaruse
I hope management sees this because there is a worker and his name is Josh who works there. Josh is a shining example of what customer service looks like. I do delivery work & don’t even regularly shop there. I am taking time out of my own shift to write these compliments about his service. I picked up an order months ago and than one today and immediately remembered him because how of big of an impact he had on me. That should tell you a lot about the type of person he is. If Josh hasn’t already got a raise or a nice fat gift card for appreciation he should.
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August 2023 by Maggie H.
Grooming staff is wonderful! Jessica the manager is so amazing with my anxious dog. Couldn't recommend enough
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July 2023 by Michelle Cunningham
Great staff very helpful. Walked me through the store to help me find what I needed. This is a awesome spot to shop for fiddo
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July 2023 by mattie frederick
I love that place they take their time to explain things to you and if you don't understand they would go the extra mile. The manager, he is awesome he is very knowledgeable.
