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February 2024 by Jason R
Kayla was so hopeful! She went above and beyond to help me. The customer service is tremendous at this store. I highly recommend them!
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December 2023 by Tasha B.
Stopped in for the self wash pet station. It was a clean area. Plenty of towels. The only thing I had issue with was getting the blow dryer to work. The staff wasn't too attentive to the area for me to ask so I just dried my pup best I could and took him home to dry. Most likely will just return here for a quick self wash when needed.
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December 2023 by Fredy Prado
Excellent place and attention
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August 2023 by Siyah
Staff is always nice and helpful! I usually come here every other week to utilize the self-service dog wash stations for our family dog. Oh, and don’t worry about forgetting shampoo/conditioner because they have a few products on deck you can use without an extra charge (washes are about $10 btw)!
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August 2023 by Tameka Redmond
Got my adorable fur baby from here.
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June 2023 by Calvin Johnson
I didnt know this store was in my areaVery good pricingFriendly staffI brought to kissing gourami to add with my angels
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June 2023 by Danielle Martin
Super helpful and knowledgeable staff was able to help me find the right option for my dogs dietary needs within my budget. If you have a pet with food allergies, this place is a great option! Also, all of the animals for sale in the store looked very well cared for and healthy unlike at other pet stores.
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June 2023 by A Colaco
Great pet store — we go for the bathing station. There are three stalls where you can bathe your pet — the store provides shampoo/conditioner options and clean towels. It is so convenient! The team is hire friendly. Our dogs loves to go “shopping” after the bath to pick out a treat, too!
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May 2023 by Linda K.
Do not order from this company on line. I have placed 2 orders and both canceled and money never refunded. Had to file PatPal dispute both times.. Buyer beware company is shady.
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May 2023 by Allyson Colaco
Great pet store — we go for the bathing station. There are three stalls where you can bathe your pet — the store provides shampoo/conditioner options and clean towels. It is so convenient! The team is hire friendly. Our dogs loves to go “shopping” after the bath to pick out a treat, too!
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May 2023 by Jacqueline Eugenia
I was looking at an adorable guinea pig that was available for adoption yesterday. I could not tell the gender because the guinea pig was moving really fast. An associate was adding some product to the habitat and I asked them if they knew the gender of the guinea pig. The associate responded with “I can’t tell you the gender because we actually aren’t allowed to tell the gender of the animals to customers”. They also proceeded to say “I’m not sure what the gender is anyways”. This to me is odd in a pet store. Not only should associates know basic things like being able to distinguish male versus female pets, but claiming that the genders cannot be told is very strange. I will not support a pet store that refuses to tell the gender of a pet for adoption. This to me is funny, unacceptable business. Refusing to inform customers the gender of adoptable pets can lead to some serious problems for customers only looking for males or females (in my case, male or spayed female). I will not shop in a pet store that has funny business like this. In addition, the small pet products are overpriced compared to other pet stores or Amazon. Don’t shop for small pet products here.
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March 2023 by Julie Hutchens Delesdernier
I bought a fish on Thursday and on Tuesday night it was dead. Policy requires the fish and a sample of the water for a refund. I returned it with the water and because it had the dead fish in it they said the water was not able to be tested. I completely do not recommend buying fish from this store. Customer service was a crock
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January 2023 by Lamont W.
Just left this place me and my dog and will not return After the rude nasty service I got from the two ladies working there I guess I wasn't the right color they just ignored me but soon as two white men walked in they greeted them and rolled out the red carpet for them and it was the skinny tall mix chic / hi yellow tall and it's always them and your own race that give you there a** too kiss but this place will never see me spending money here this makes me sick only in Charlotte
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January 2023 by Laura McCarthy
Pathetic return policy. You have to have a VIP account to get your money back, otherwise they’ll only give you store credit. No one is “authorized” to override the system. Don’t bother calling the customer service line like they suggest in all of their responses to their bad business. You’ll be put on hold and told repeatedly that you are first in line. They basically just stole over $70 from me.
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January 2023 by Ava Broomfield
I bought lots of my dog's stuff from this place, the staff is really friendly. Also, you can find anything you want here.
