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April 2024 by Sammy. Sosa
Company i work for rents here. When i have an issue with a rental i always take it in and they offer good help or exchange the truck if they have too.
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March 2024 by robert long
Not a great experience this time..... reserved a lift gate truck only to get to the pickup site and no truck....had to go 35 miles to pick up the truck needed.... already had help lined up and had to keep them waiting to get the moving done.
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March 2024 by Basilius Reid
I rented a sleeper truck from the Craighead st location in Charlotte on March 10. I supplied a $2500 cashiers check that was required. I thought at the time I saw the guy, Devon, endorse the check and put it in the safe to be returned. On March 16 upon returning the truck I find that the cashier's check was endorsed and I cannot take that to the bank to cash it. I called on three to four different occasions to check to see if the cashier's check was endorsed and I was told that it wasn't so I had three different people that lied to me about the cashier's check. This is piss poor customer service on behalf of Penske Leasing. So now I have to wait a couple of days for someone to return my security deposit but there was no hesitation in taking my security deposit when I picked up the truck. Needless to say with the dishonesty displayed by the staff at this location I would not rent from these people again or recommend anyone do business with them.
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February 2024 by Joe Floyd
Great place to rent a truck and the people are great
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January 2024 by Sammy Sosa
Great service great trucks
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November 2023 by Sir Michael
Ricky located Penske 0083 was very helpful and professional.
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October 2023 by Steven C Price
Great first impression, very clean with a well maintained fleet of rentals. Very polite Customer agent with very quick in and out the door. I also did go when the company opened at 7am , amount of wait time could change throughout the day. The 16' I rented was very smooth and had USB to plug my phone for music. Highly recommend renting for this company, with a 250 mile round trip I had no issues and very smooth feeling for a bigger rental truck. Will continue to do my rentals in the future with Penske
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June 2023 by Marvin Reid
Best trucks in America!!!. Reliable. Affordable. Clean. Great engines.
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April 2023 by Kenya Hart Spikes
Phenomenal experience as always! I am loyal to Penske! Nicholas has been an absolute pleasure in assisting me with my rental needs! Thank you so much for the knowledgeable, valuable and professional staff!
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April 2023 by Michael Simon
Better customer service and prices than Uhaul.
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February 2023 by Jamey Jennings
Friendly and helpful service. Was quick and easy picking up a rental
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February 2023 by Caesar Menendez
Mel is awesome! Goes above and beyond!
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July 2022 by Miguel Torres
Have to wait one hour to get fuel
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June 2022 by Abdi Omar
Dexter he is a great guy good attitude very helpfull i have Never seen an employee so dedicated, hard-working, and yet still tenacious at the same time. You’re an inspiration to all of us! penske should be proud having you thanks Dexter
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December 2021 by Richard Patton
The counter staff here is amazing
