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February 2024 by Sofia Gapinski
The workers are very racist. I was there for 30 minutes the workers never attended us and even know we where there first they were attending other people.
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January 2024 by Melvina Miller
I was Blessed, Again!
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January 2024 by Leigh Lessard
Been many times and have been disappointed. Recently went to get my jewelry cleaned. They broke one of my earrings (that is no longer sold by Pandora) and did not give back one of my bracelets and was not aware it was missing until I was home (1 hour away). Called to see if they could ship it to me since it would not be likely I would be back there for a while and said that they could not ship it and that they would hold it for me until I can come and get it. Would recommend going to ANY other Pandora store other than this one.
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December 2023 by Tamara Hicks
Called the Northlake store to see if they had a particular charm .. was put on hold .. after 15 minutes of holding I decided to drive to the store ..while still on hold ..it took about 16 minutes to drive there and walk to the store .. when I walked into the store I was greeted .. but at that time I had been on hold for 26 minutes without anyone attempting to come back to the phone .. I showed the sales associate my hold time .. and inquired why no one came to the phone.. she didn’t seem to know I was holding .. It was 11:30 when I arrived.. the store was not busy .. I was helped and the young lady was courteous.. in the future you should at least come back to the phone and check on the customer ..
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December 2023 by Wilfredo Pacheco
I bought a bracelet and a charm, for my wife, she has only worn it 3 times in just 7 or 8 months and it has already lost the silver color, it turned black, I took it to the store for warranty but the manager (Lisa) told me I inform you that due to loss of color there is no guarantee, it is a total fraud, they are selling fake jewelry, can anyone help me?
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October 2023 by Gabriella Counou
Gabby was such a pleasure and made me feel very welcome. I love my new bracelet!
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August 2023 by Cassie R
Outstanding customer service and everyone in the store was friendly even with the store being busy. Everyone who walked in was greeted regardless and told they would be helped momentarily. Kenesha though was who helped us and was patient and very kind to us and our son (we had came in to do the engraving of the necklace pendants and interacted with him very well). Would definitely purchase from here again, both times I called with questions the phone was answered promptly and both girls were knowledgeable and helpful. Thank you!
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August 2023 by Amanda Copeland
Very disappointed and wanted to buy at least 4 charms for my bracelet. They didn't have anything.
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August 2023 by Michael Estrada
Inchantis is my go to girl for getting my wife’s marvels bracelet hooked up! Thank you everyone here!!
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June 2023 by Max Taylor
Pandora has a good selection and my service gal, Morgan was a so helpful. I learned that she is a teacher. Her professional life extends to retail sales.
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May 2023 by Mya Freeman
I visited this store for the first time. I didn’t have a clue what to buy After wandering, Morgan a young sales associate asked me if she could help. She walked me through my gift needs. So patient with great explanations.
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December 2022 by K Brown
Great customer service and I was in and out after I waited in line. But it was the Day before Christmas so I can't complain it was the people in the store it was the customer's that didn't know what they wanted
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December 2022 by India McKinney
First time experiencing a rude interaction at Pandora by a sales lead (Mia). I did not understand the reason for the attitude and horrible customer service that was provided by this sales lead. I made the store manager Nicolle aware, and she was very sweet and remorseful. Mia is not a great representation of the Pandora brand at all.
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June 2022 by Tanya G
The worst service I have ever received at a Pandora store. I have made many purchases and I will not return to this location. I guess spending a few more dollars on gas and travel to South Park next time.
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June 2022 by Tonya Love
Thank you Mia for your Service. You were attentive 2 me and helped me with my jewelry repair and purchases....
