Northern Tool + Equipment is a store providing high quality tools and equipment for professional businesses, contractors, and do-it-yourselfers. The customer service at this store is frequently described as the best experienced in years, with employees noted as super nice, helpful, and generous. Staff members work hard to attend to customer requests and provide excellent product expertise. Reviews highlight instances of outstanding service, such as reliably holding an out-of-stock or last-in-stock item for a customer and refusing to sell it to others. The management and employees are commended for going above and beyond, including personally obtaining items from other locations to fulfill customer needs. Customers express great appreciation for this wonderful customer service, highly recommend the store, and state they will shop there again. The business is thanked for hiring the right folks and encouraged to keep up the good work.
