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February 2024 by Robert White
The first. These were all females. And knew their stuff. Nice friendly place
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November 2023 by Ebony Harden
Customer service is horrible. I waited 10 minutes just for someone to come to the front counter. I had to call the store just to get someone up to the front and when someone finally came, he didn't even apologize for the time I waited. He just told me I needed to wait even longer because he was busy. He made me feel as if I was a burden for even coming there in the first place. I understand good workers are hard to come by and being short handed is of the norm these days but just remember the customers are the very reason you're still operating and you never want them to feel like a burden. If he had been a little more polite I think this whole experience would have been more understanding.But it was horrible and he was outright rude
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July 2023 by P Funk 1963
If you can't find parts any where else....napa usually has them....
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June 2023 by Noe Salas
Was there this morning just standing like d*** and no one cares to help me i guess il take my money somewhere thanks yall for the hard work?
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May 2023 by Dan Swinton
If they don't have the item your looking for. They will get it the same day or next.
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May 2023 by Linda McLean
Awesome customer service!! Went above and beyond!! Thanks?
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April 2023 by Cindy Moore
Need to have all kinds of parts....
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November 2022 by Chris
Brandon was super helpful and patient with me. When I was rung up I noticed that I was overcharged by almost a dollar. Feeling kinda petty, but not wanting to overpay, I mentioned it and he was super kind and prompt processing the refund. Thanks Brandon and Napa!
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November 2022 by Lewis Patton
Staff not very knowledgeable about auto parts.
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August 2022 by Richard Robinson
The second time I've ordered at this store to be delivered to the store each time no parts for me but this time after waiting 3 hours the counter help said it was at Concord location... She then told me that the store was across from Concord Mills however it is off 601 ..... If they don't have it in store go somewhere else...
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January 2022 by Darryl Lackey
I can remember when the folks at a parts house actually knew something about the automotive world. They appreciated your business and didnt act like you were a bother. There should be some sort of resemblance of professionalism. We have reduced our sales counters to the "whatever" attitude. Not good.
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January 2022 by Jeff Dehart
Went in for warranty replacement of a relay and it was cheerfully replaced with like item. Exactly like it's supposed to happen but Advance Auto has either missed the memo or can't read. Have to say that Napa seems to have more knowledgeable employees and if they don't know, they don't blow smoke and try to research or recommend options
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November 2021 by Ivan Jaquez
Terrible experience with one of the workers, terrible atitude and would say they didnt have a part without even looking. He got annoyed when customers came in because he was busy watching videos on his phone. I believe his name is Jooley, he is a black guy with dreads. I had to ask someone else to help me because I couldnt stand his atitude and rude behavior, the other workers name is Guy and he tried his best to make up for his coworkers behavior but this needs to be addressed.
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September 2021 by Tonni Macon
The guys that work there have the worst service, i am not from Carolina's i used Napa in Colorado but here i will never go back.
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September 2021 by Scott Snider
Friendly service.