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February 2024 by Courtney
I've been sitting outside of T-Mobile on sugar Creek road since 9:57 a.m. it's now 10:08 and nobody has come to open this store. It's extremely unprofessional, especially in neighborhoods like ours. It says that you don't have to try hard or you can be insufficient with what you're doing and it's expected because of the type of neighborhood and area that it is. It's really unfortunate and I feel like something really should be done about this because this store should have been open 10 minutes ago now and it's not and then you're losing money because I came here to purchase a phone todayUpdate. So after they came I spoke with Omar super nice guy. At the end of the day I walked out with a really good deal on a phone and I got a second phone actually. So definitely commend them for the customer service and for that I will switch my review to four Stars
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December 2023 by Keely Major-Dickerson
Store was closed early when I had arrived
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November 2023 by Janeth Orellana
The attention was really bad, my mom tried grabbing a phone and the lady in the cashier told her she couldnt touch it. I think that everyone should be treated equal and not just because of color or race treat people different from what they are.
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December 2022 by Aj Toliver
I came in there with me and my girlfriend to buy my son a phone for Christmas and manager of the store light skin women with dreads at first she told me my total was 150 she asked me if I wanted to buy case I told her no I'll get one at the mall she took it up on herself to add on a case to the phone and screen protecter and then charge me $171 that's not how you conduct business you don't force nobody to buy something that they don't want and then on top of that when I was leaving now she snuck and hurry up and threw it in my bag and didn't even give me a receipt this would be my last time ever going to this Metro she don't care about the people she finessing
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July 2021 by Ilene Taylor
The help there was impeccable!!! Better than any other store ive been to in charlotte. They make you feel like family. The explain EVERYTHING. Yashicka was my sales rep. She was friendly, personable, and attentive. Thanks MetroPCS.
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June 2021 by Jennine W.
METROPCS sucks! Don't go with company if you have extra money on your acct and when you close the acct they STEAL ALL YOUR MONEY AND THEN CLAIMS ITS IN THEIR TERMS AND CONDITIONS. If the consumer knew you would steal our hard earn money during and out of this pandemic we would not go with you company !! This is not over I WANT MY MONEY BACK!!!
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March 2021 by Hdeangelo 58
You need people in there who actually like their jobs. Always have an attitude SMH ?
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November 2020 by Erica Wright
Ingrid and Annabelle were amazing!!!!! They were patient and assisted me with all of my phone needs. They helped me all the way down to transferring all of my information!!! from IPHONE to IPHONE!!!!!!!! really appreciate these two ladies!!! If y'all go there make sure they are there to assist you! I just called actually and the girl who answered the phone sounded like she had a attitude, glad i didn't have to deal with a disgruntled employee. Thanks Ingrid and Annabelle!!!!!!!!
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July 2018 by The Edge
This is a new store, Smart Tech & Stereo. Opening very soon. Excellent installers and a most excellent owner!! Very friendly. Hope to see you soon!
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June 2018 by Wilfred TR
Really nice people. Ask for Sonia!
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June 2018 by Hana Mahmoud
I bought a phone brand new. The same day I started using the phone it was defective. I took the phone back and was told I could not exchange it. The store said they could however order a new one under a warranty and it will take 1 week for the phone. Today marks week 3 of not getting a replacement phone. My phone from day one goes dead during my calls and no one can hear me whether on speaker or not. At this point I am going to the BBB.
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June 2018 by anthony carelock
THEY CARE ABOUT THERE CUSTOMERS.ESPECIALLY THE ONE OFF OF SUGAR CREEK AND DIRITA
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June 2018 by Adam Ragheb
Very loud music couldn't even hear the sales person
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July 2017 by Doe Boy
They dont know what they are doing. Added a line that was supposed to be free and then screwed up my bill adding numerous charges and removed my mobile hotspot. Bad experience . This is the third day i have to call them to straighten this out.
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June 2017 by Carlos Rushing
They had the perfect staff about seven months ago but now oh boy, loud music was blaring as they blocked the door open on Friday morning April the twenty first at or around ten am. One female associate was smoking weed inside of a late model Ford expedition with another young lady as the opening associate was sweeping the floor. I will never stop by this location never ever again and I mean never ever again.
