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November 2023 by Suzanne Muma
I wasn't going to leave a review at all, but since they asked, I will. Days before my trip, I called to confirm that the shuttle would be available to pick us up at the airport. I was told that it would. When we arrived at the pick up location indicated on the instructions, I began calling the number provided. I called repeatedly for 45 minutes with no answer. We finally decided to take $30 cab ride, which they refused to reimburse. I was told at the time of arrival that their 2nd phone line was "down." According to MANY other reviews, this is very common with this place.We then discussed insurance, toll passes, which I accepted because it would cover ALL costs if there was any damage. They finally got paperwork done and billed my card almost $600. The car was fine.I was told upon my return that there was a small "scratch" on the plastic trim below rear passenger door, which I didn't even know was there. No problem, I thought, as I bought their outrageous insurance. Nope. They billed me $150 for "minor" damage.I was told their insurance provider would be in contact with me. I'm still waiting..... I wouldn't recommend this place to my worst enemy.
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November 2023 by Andy Deck
price looked up and booked at was good. When I went to use their insurance "reader" it wouldn't read my insurance policy for some reason. I had to use theirs which cost me $100 more then original. Seemed very weird and didn't offer to work with me on the price. $355 for a Corolla for 3 days way too expensive.
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November 2023 by Jeremiah Emerson
Mega mc rentals is one of the easiest rental company I have been through. And I rent cars frequently over the last 5 years. Book your rental, show necessary documents and make payments. Simple! Emir the employee at this location was awesome! Very friend and helpful! I had a issue with the car I had and he switched it out same day . No problem! Didn't have any hidden fees . Price I paid when reserving the rental is the price I got! When I went to renew rental called the day before and everything was ready to sign when I arrived! Plenty of rental options to choose from. If you need a rental in the Charlotte area they are your guys!Thanks mega rental for serving my family of 4
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November 2023 by John McGee
Great car at a great price. The staff were helpful and had a great "can do" attitude in solving my problem of ACE car rental canceling my car at the last minute. Two thumbs up for Mega MC.
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November 2023 by Scott T.
What an absolute joke!! Do not waste your time or money...be careful of the WAY overpriced insurance SCAM!!DO NOT WASTE YOUR TIME!!!
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October 2023 by Howard Groover
This would have been a 5 star rating, but for not having a vehicle larger than a sardine can ( Toyota Corolla). The ad gave the impression that i was getting a jeep or something comparable. I don't feel the Toyota Corolla was comparable. I am 6ft and it was extremely uncomfortable. Other than that the service, and employees were top of the line. Yes I would use them again, only if they have a vehicle large enough for a tall person.
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October 2023 by Chandra Chinnis
First when I arrived at the airport I called for a shuttle and no one answered. It’s definitely what you expect a car rental company to look like. Their website to verify your insurance didn’t work for me so I was then forced to buy their insurance. This rule wasn’t told before hand which is really frustrating. I wouldn’t have rented from them if I had known this. There was one worker both at pick up and drop off. I will make sure not to use Economy again if I’m in Charlotte.
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October 2023 by Marin Thurmer
I was traveling to a wedding and needed a rental car. I reserved in advance by at least two months. When I arrived, the company did not have the car that I requested available and the only option was to up charge me to a larger vehicle. I believe I should be compensated for this but have decided not to pursue it further. I recommend calling in advance to see if the company actually has the right vehicle available so that the extra cost can be avoided. The car was fine and the customer service was good.
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October 2023 by Mitchel M.
Felt like a scam. Insurance I paid for through booking.com conveniently doesn't translate to their system. The QR code to link your personal insurance was not working for me or any of the other renters waiting in the office. Therefor, I was forced to either wait on the phone with aaa and have my insurance faxed over, or pay for their insurance. The cost of their insurance nearly doubled my rental cost. Would not recommended. You won't save money, use a well known reputable rental company.
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October 2023 by Monica B.
I rated them 1 star, because there were not option for ZERO stars. I was left without a car at the last minute. I made a reservation 3 days prior to pick up for a van for 8 passengers for an airport p/u (work related). I went to pick such van up, and they told me they didn't have it. They offered me a 6 passenger one... how can I pick up 7 executives in a 6 passenger van? I was FUMING!!! I was told that at that point they hadn't receive the van (which it was supposed to be there 2 days prior to this happening). There were 2 solutions to this: 1- the day before, they should have called the other customer and tell them that van was already rented and they need it right away, or 2- Call me and tell me they didn't have it. It was a DISASTER and HIGHLY UNPROFESSIONAL. Give yourself a favor, and avoid the potential headache... go somewhere else.
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September 2023 by Donna L.
BEWARE!!!!! Mega MC car rental company is a SCAM! You think you are renting from Economy Car Rental but you are renting from Mega MC car rental. They are just using a big car company name ad reputation. You have to deal with this horrible company! You reserve a car and they don't have it! They give you a lower class car or whatever they have left on the lot that they can find the keys to. The agent, Daniel, is rude, inefficient (we were there for one hour) and LIES to you. We reserved a mid SUV (Santa Fe or Rogue or similar) and they tried to tell us that we reserved a mid size car until I showed them my reservation. They had an upgraded car on the lot but lied to us that the car was prepaid and they couldn't give it to us. When we returned our car the upgraded car was still there. No one rented it but they would not give it to us instead we had to take the smaller car (for 5 of us), a Toyota Camry. Also, he lied about needing an EZ pass tag for tolls. He told us, "there are many tolls everywhere" and it would cost us more money if we didn't rent his EZ pass tag. There was not one toll anywhere! We paid $21 for nothing and he refused to give us our money back after we called him out on his lie. We were there at 7:30PM and it was dark when we finally were given a car (8:30PM) and there was no light in the lot to look at the car for any damages. We had to use our cell phone lights to check it out and (good thing) we took pictures of the chips of paint and few scratches that we noted before we drove off. He also lied that he would send me the pictures of the car that he took. He told me that he would email me pictures and the notes that I asked him to write with the pictures listing the damages that we were getting the car with. I never got the email of the pictures and when I called the next day to tell another agent that I am still waiting for the pictures and the contract that I was asked to sign (without seeing it or receiving a copy in my hand) she said that they do not email pictures of the car to the customer and that is only for them to see. WHAT A SCAM! It's a good thing that we took our own pictures before we left the lot. The email of the contract had a link to click which did not work until she sent it as an attached PDF to my email. I have always rented cars and was always able to read the contract before I was asked to sign. Daniel asked us to sign for the car before we could read what we were signing and just told us "everything will be emailed to you". When we returned the car we took pictures and videos of the condition of the car (which was the same as when we received it) and a day later when I called AARP Travel Center to complain he tried to say that we returned the car with scratches on it and we would be receiving a bill from them for the scratches. They also took a $350 security deposit from us when we rented the car for any damages. DO NOT DEAL WITH THIS COMPANY!!! No one will help you if you have trouble with them. Economy Car Company will tell you to deal with the merchant. They are not cooperative and a horrible company to deal with!!!!! Stay Away!!! Rent from a reputable company at Charlotte Airport. They are two miles away from the airport and have a dinky little lot behind an auto body shop!! This should have been a red flag! Mega MC manager was supposed to call us back but we never heard from her. They don't care about the customer and try to scam you every which way! STAY AWAY!!!
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September 2023 by Terri S.
I booked a car rental in April for September it was listed as 5.25 a day ( yes shocking to me too but I had looked several times on different days) I paid in full about 6 weeks ago I get a text message that thre was an error in the system ad the car with they'll be $32 a day. I called and spoke with them. Explain the situation that I didn't understand how they could increase the rate from 5.25 to 32? I looked through the rental agreement that I got when I booked the car rental. There's nothing in there that says if they can change the rate. The first person that I spoke to on the phone was very nice and then the "manager "came on the phone and all he kept repeating to me was they can cancel my reservation or keep it at $32 a day. I told him that this is the third time I've rented from them in one year and I really liked renting from them that I've had a great experience with them and the last time that I rented from them is $20 a day that how can you increase 500% when somebody paid in full my rental agreement says paid in full or amount due is zero. He must've repeated 10 times all I can do is give you a refund or keep the rate at $32 .will not do service here again.
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August 2023 by Susie Hall
This company was great. Great prices and very easy to add my husband as a driver a couple days into our trip. Loved the car they rented us. Customer service was amazing. Shuttle from the airport showed up quickly friendly. Ill use them every time we come to Charlotte. 5 stars
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August 2023 by Brian W.
Reservation made via Orbitz. Called me the night before and asked if I could extend my pick up time from 10:30am until 3:00pm. I responded with a NO because we had to drive 3 hours to get to a wedding. I was told "no problem", and that the car would be ready in the morning. At 10:00am the next morning, they called to inform me there would be no cars available until 3:00pm. Enough said.........we'll never use Economy RAC (aka Mega MC in Charlotte) again.
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August 2023 by Ryan Moore
Do not rent from this place. Incredibly inconvenient off-site location you will wait forever to catch a shuttle to. You will be greeted by rude staff who will have an attitude with you and demand you verify your own auto insurance and once you have done this you will be made to pay an additional charge for not using theirs. After paying more than the advertised price you will be given a dirty beat up car. I was told I would be able to catch a shuttle back to the airport at 6 am the morning I returned my car. At 615 no one had shown up to open the place or shuttle waiting customers. Myself and another gentleman ended up having to spend our own money to Uber back to the airport. But wait there's more I was then charged almost $40 dollars more than I was invoiced for. When I called to resolve this issue the employee I spoke with had an attitude with me and accused me of having returned the car late. When I disputed this she then tried to say this was not the correct amount and there was a deposit that would be refunded but she couldn't do it and would have a manager call me about it the next day. No one ever contacted me but they did end up refund something I'm not sure is even the correct amount since I've yet to speak to anyone.This place is absolutely trash that should be avoided at all costs.
