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March 2024 by Elisa Erazo
Normally I get my massages in Chicago Illinois but was here to visit family! I have been a member of Massage Envy for almost 4 years. I had a 90 min massage with Ernest and it was AMAZING!! I have no idea HOW I was so lucky but am already planning to book him when I come back to the area!!First, the continuity of massage was great. He was able to find the areas that needed attention without me having to say anything. He was respectful with the sheets when he changed my positions.His pressure was sufficient for the areas that needed it.Now of course letting the secret out about how great Ernest is means he will be busier but if you have not had an experience with Ernest…. I would see if you can get on his books! He will not disappoint!
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March 2024 by Danielle Lessie
Great experience hete
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October 2023 by Ostreski Hristijan
Convenient and worth it. Massage personnel was experienced and knew what they were doing.
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July 2023 by Wafae Elfarij
Horrible business model!. At first, they are super nice to get your business. After I signed up for an annual membership, it became hard just to book a massage appointment to the extent that my $120 credit expired. In overall I was not happy about the services provided. Such a ripoff ! I would not recommend this business to anyone!.Especially don’t get trapped in their annual membership!
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June 2023 by Barbara Carson
Staff was very friendly and attentive. Massage was excellent. I still feel good 4 days later.
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October 2022 by Melissa Keliikoa
I’ve been coming to this location for about a year. For the most part, it’s been ok… However, I had the worst massage of my life today. At one point, she CHOKED ME “massaging” my neck. I’ve never been so uncomfortable and I was counting the minutes until it was over. I regret not leaving halfway through.
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September 2022 by Del S.
OMG. I just had the most epic deep tissue massage. Brittany was my massage therapist and when I tell you she was amazing I'm not exaggerating. I've been getting massages for years and Brittany took me to another level. Her technique is on point. I've never felt this good after a 60 minute session. She's practically all booked for October. I took one of the last appointments. This young lady has raised the bar. No one else will massage me except for Brittany from this point on. I don't care how long I have to wait. $30...Biggest tip I've ever given for a massage. I will be referring friends and family.#ASKFORBRITTANY.
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August 2022 by Irene Jayma
Worst experience! Besides the leaks in the waiting area and and horrible smell. The room was stiff cold. I get undressed and after laying there naked for 15 min the massage therapist came in with a tablet for me to complete demographic information, yes still naked… she came in 5 min after that. I couldn’t get past it starting 25 min late she made it a point to let me know that the session will be 25 min less. I was understanding until that point once she started her sand paper massage, I opted to leave mid session the whole experience was horrible. I have never felt this horrible, this was so bad that even with a monthly membership may husband will not return.
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June 2022 by 'Twinkie' A.
I've been blessed with really amazing skin. I didn't go through the acne phase in high school, and adult acne was mild. Mostly due to sleeping in makeup (Horrible, I know). Let's fast forward to Covid and the use of Mask... Maskne is a real thing people and it sucks! When I moved to Charlotte I really needed help getting rid of the dark spots on my face from the mask, and nothing I was doing was helping. I started using witch hazel and it worked great, but was drying my skin out even more. I got a membership at this location and started seeing DILLON for my facials. STOP THE SHOW EVERYONE AND GIVE DILLON HIS FLOWERS RIGHT NOW! He is my new best friend and my skin loves him! He is such a wonderful person, and he really takes the time to get to know my skin and the products I am using at home. I am always so relaxed during the sessions with him, yesterday I fell asleep while he was doing the extractions on my nose! How is that even possible?! lol... Dillon is a game changer and I am only keeping my membership because of him! For massages- I wish they had more availability, It's so hard to book an appointment due to the staff shortages.
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May 2022 by Gabriels Travel Secrets
No same day availability. So whats the point of a massage if it needs to be scheduled for the future? Is this medicine or a pamper session? Need vs luxury service.
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May 2022 by Fran Scarborough
I live in Waxhaw but travel a bit further for a massage here because the front desk staff and Nicole are FABULOUS! The front desk staff always has been extremely courteous, and today they were so accommodating to a special request I had: I need to use many massages from my membership, so after I told them what types of services and a time range, they booked for me and then emailed me a schedule. Nicole is one of the best massage therapist I ever have had in my MANY years of receiving massages. I sleep like a baby after one of her massages and understand why she stays booked! I wait for her. Thank you to this Massage Envy for being one of the best!
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March 2022 by C S
I wouldn’t recommend. It’s one thing to not be able to get in for an appointment doing Covid times but this issue was a severe problem WAYYYYYY before Covid. I have been a member since 2013 or 14 and I currently sit with 15 credits which mean that a whole year worth of credits bc you can never get in. Not to mention to couple the issue, the staff always has to worst “I don’t give a damn” attitude around. And one of the questioned they always ask when they pickup the phone is are you a member... ummmm WHY bc members get treated like trash also and even members can’t get in unless you book a month in advance like people don’t work
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November 2021 by Brittney N
I recently purchased a gift card for a friend for what I thought would be a good experience. Ultimately being the WORST MISTAKE!When my friend arrived the masseuse made him feel very uncomfortable. She made a rude comment about his size and weight (“Which he is not a big guy!”). The masseuse said “she’s use to massaging someone 160lbs and under.” Also she rushed through the entire massage!. This only goes to show that she’s only use to a particular type of person which makes her bias and unfit to work for the company!Following the end of the massage my friend went to pay and the receptionist and the manager tried to make him pay more than what the quoted price was told to him previously. SO UNPROFESSIONAL!After my friend left he was very upset! I reached out to Management to resolve issue and kept getting a run around. The manager would have the receptionist call back instead or leave us on hold and then hang up.I would NEVER recommend this place to anyone!
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November 2021 by Brittney C.
I recently purchased a gift card for a friend for what I thought would be a good experience. Ultimately being the WORST MISTAKE!When my friend arrived the masseuse made him feel very uncomfortable. She made a rude comment about his size and weight (Which he is not a big guy!). The masseuse said shes use to massaging someone 160lbs and under. This only goes to show that shes only use to a particular type of person which makes her bias and unfit to work for the company!Following the end of the massage my friend went to pay and the receptionist and the manager tried to make him pay more than what the quoted price was told to him previously. SO UNPROFESSIONAL!After my friend left he was very upset! I reached out to Management to resolve issue and kept getting a run around. The manager would have the receptionist call back instead or leave us on hold and then hang up.I would NEVER recommend this place to anyone!
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October 2021 by Cordelia Starnes
Very poor customer service! I woke up with a migraine this morning and completely forgot that I had an appointment with Massage Envy. They called 10 mins into the hour to ask if I was still coming in. I asked if I could reschedule and they said that because I was "already into my 1 hour service" that they were still going to charge me for this appointment and they would charge for any rescheduled appointment. I didn't agree that they would charge for a service that they did not perform, but I decided to go ahead and go in since I was going to be charged anyway. When I got there the massage therapist said that she was only going to do a 30 min massage (the remainder of the time I had into the one hour) because she was going on her lunch break soon. I was very upset that they would charge me for a 60 min massage and only perform a 30 min massage! This is absolutely not customer service at all. Sometimes life happens and a customer needs to reschedule. You can not charge for a service you did not perform or perform half a service for what was actually paid for!
