-
February 2024 by Christina Parker
The order pickup service here is terrible. It takes many hours or even days to have orders placed online fulfilled, and by that time there is no guarantee that the items you purchased while in stock will still be in stock at that point. When you let the store know you're there for a pickup, expect to wait at least 20 mins for anyone to bring your stuff to you. You are better off going inside yourself. This store is either significantly understaffed (which is probable as I only ever see one person on registers and one on the cutting table), or they just dont care at all about order pickups. Aside from that, store is constatnly understocked or mis-stocked as quantities that appear available online are usually significantly less, sometimes actually sold out, in the store. Just a terrible Joanns. I would suggest shopping at the Monroe location.
-
February 2024 by rachel burchette
Please don’t waste your time and just go to hobby lobby or Micheal’s ! I went on my lunch to get a shirt and the website said they had 7 in stock. The employee basically told me they had stock in the back but they had to much to get to it…meanwhile the shelves are empty and I wasted my lunch break !
-
February 2024 by Kathleen Pendleton
This store in the last year has become a train wreck. Closing early but website not updated. No bathroom now in the store today due to vandalism. Aisles were barely walkable and shelves basically bare except in fabric and yarn. It’s a shame to compared to the other “craft” store the coupons and sales are much better. But the store looks like a war zone.
-
February 2024 by Katya S
I personally think this store has the best yarn selection out of all of the craft stores in the charlotte area. It is always my go-to!
-
February 2024 by Damali Archie
Good store. Prices are high but good
-
January 2024 by Trina Hirst
Friendly folks lots of great stuff
-
December 2023 by Reia Chapman
I drove an hour and a half to pick up my online purchase to find the doors locked at 6:30pm. Their website, Google and Yelp states they are open but while standing at the door they posted new operating hours on the door. Several customers were standing outside perplexed at the rudeness and lack of empathy. I understand that for security reasons the door cannot be opened after “closing” but they arbitrarily closed apparently because of staffing issues. I could see my order on the shelf and they even went over and stated that my order was right there. For what? Just for the sake of being rude?? To make matters worse, an employee and manager were in the store and when we tried to explain to the employee that we had already paid, they mocked us standing outside by stating “that sucks for you, cancel your order or come back tomorrow.”
-
December 2023 by GM L
Love the store but the check out line is always long and slow. I frequently buy online and pickup in the store and you have to wait in the long line to pick it up. There should be a separate line for pickup.
-
December 2023 by Reia C.
I drove an hour and a half to pick up my online purchase to find the doors locked at 6:30pm. Their website, Google and Yelp states they are open but while standing at the door they posted new operating hours on the door. Several customers were standing outside perplexed at the rudeness and lack of empathy. I understand that for security reasons the door cannot be opened after "closing" but they arbitrarily closed apparently because of staffing issues. I could see my order on the shelf and they even went over and stated that my order was right there. For what? Just for the sake of being rude?? To make matters worse, an employee and manager were in the store and when we tried to explain to the employee that we had already paid, they mocked us standing outside by stating "that sucks for you, cancel your order or come back tomorrow."
-
November 2023 by Obbylisk Reviews
Went here at 5:45 pm. Apparently they close their store at 6:00 pm. Just be forewarn before coming here. The time change is a big middle finger to people who work first shift. No signs posted or updates to the webpage.
-
November 2023 by T K.
Closed at 6 pm on Black Friday despite the fact that Yelp said 9 pm? Drive over to the store and wasted a lot of time.
-
October 2023 by Catherine C.
Drove 45 minutes for this place to be CLOSED. When everywhere online/maps says they're open until 9pm. Super frustrating
-
September 2023 by Kate W.
I'm standing in a line of pepole waiting to have fabric cut. The ONE worker at the table is doing a perfect job, but each customer will wait 1/2 hour or so BEFORE we go to the checkout line, where I expect things to be no better. Joanns COULD have predicted that a Saturday might require more than a skeleton crew, but I'm sure it's cheaper to let the customer do the waiting. it's CUSTOMER SERVICE, not CUSTOMER SERVE US.
-
September 2023 by Cocoa H.
New hours that's not convenient for myself who works 10-7. I absolutely love this store much better than Michaels. Please add self checkouts if this is due because of labor shortages.
-
September 2023 by Mira Aiad
Really good store and I love the customer service!!You need to change your closing hour from 6pm to 5pm cuz this store close at 5pm.I walked in @4:40 and they were announcing closing @5pm and not 6pm.
